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Baierl Subaru
Pittsburgh, PA
971 Reviews
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July 28, 2020
Go Somewhere Else 7/28/2020 - Go somewhere else - Took my Outback in for a recall that was related to the front exhaust pipe that may make noise per a Subaru bulletin, 7/28/2020 - Go somewhere else - Took my Outback in for a recall that was related to the front exhaust pipe that may make noise per a Subaru bulletin, and I reported hearing a noise coming from under the front of the vehicle. Ryan gave me a loaner and were very pleasant as usual. They couldn't get to my vehicle that day, so they asked me to keep the loaner overnight. Later the next day Ryan called saying my vehicle was done, but the noise was not related to the recall and it would be $300 to fix. I explained that was not in my current budget (Covid) and he said OK, then its $65 because we looked at it. I said well I just wanted the recall work done and wasn't told there would be charges for this visit. There was a long 10 second silence on the phone, then I asked if he could waive the fee because I was not aware of fees during recall work, and eventually he agreed to it. When I picked up the vehicle someone else checked me out and reminded me that they were doing me a favor by not charging me this $65 fee. I peacefully took the car with reluctant head nods and went home. The service director Josh emailed me, so I emailed him back explaining the experience and today he got back to me by phone. He patronized me and ignored the part of the Subaru bulletin about the noise, and said they were in the right to attempt to charge me for the noise. But I said Ryan did not tell me about any charges at the time of drop off, and Josh said he should have told me. Ryan did not remember if he did or did not tell me about any charges, and Josh still insisted that Subaru was in the right to attempt to charge me for this work. The conversation did not end well. I would recommend taking your Subaru somewhere else, I have been there multiple times with my and friend's vehicles, but now we are at the point where the customer service rep can't even get the job right after the fact. More
by Max
Employees Worked With
Josh, Ryan
July 02, 2020
Friendly, considerate, and no pressure This is our third car from Baierl, and our second from Baierl Subaru. They have always been courteous. helpful, responsive, and competitive in their This is our third car from Baierl, and our second from Baierl Subaru. They have always been courteous. helpful, responsive, and competitive in their pricing. We have also had a positive experience with their service department. More
by Robby
Employees Worked With
Phil Montesano
June 25, 2020
I had a very good experience buying my Subaru with Jim. The process was smooth and fast, I didn't spend much time at the dealership at all. Service was friendly and informative and I got a good price upfro The process was smooth and fast, I didn't spend much time at the dealership at all. Service was friendly and informative and I got a good price upfront. More
by laurabdrag914
Employees Worked With
Jim Sundy
June 22, 2020
The sales and service at Bairel Surbaru On Perry Highway The sales and service at Bairel Surbaru On Perry Highway is above and beyond Other places to purchase and maintain A new vehicle. Number one The sales and service at Bairel Surbaru On Perry Highway is above and beyond Other places to purchase and maintain A new vehicle. Number one More
by Janetw123
Employees Worked With
Phil - Sales and Zach - Service
April 08, 2020
Great Been Dealing At This Dealership For Years. Bought My First Car At This Deanship in 1963 When it Was Suburban Buick. I Bought Many Cars From A Great Ma Been Dealing At This Dealership For Years. Bought My First Car At This Deanship in 1963 When it Was Suburban Buick. I Bought Many Cars From A Great Man I Grow Up With Chuck Goessler More
by eddyk
Employees Worked With
Christine , Michael Goessler, Michael Salati, Darren Dittmar, John Robinson
April 05, 2020
Laid back experience Jim Sundy was professional as well as informative; I felt no pressure towards buying a vehicle that I did not want to buy; Jim guided me and I let h Jim Sundy was professional as well as informative; I felt no pressure towards buying a vehicle that I did not want to buy; Jim guided me and I let him know what I was interested in; It was not the high pressure experience I have had in the past with other dealerships. More
by emergencypm
Employees Worked With
Jim Sundy
January 21, 2020
Bought a New 2020 Subaru Forester from Dan Robison Dan did a great job from start to finish in our purchase of our 2020 Subaru Forester. His strong product knowlege, combined with our wants/desires en Dan did a great job from start to finish in our purchase of our 2020 Subaru Forester. His strong product knowlege, combined with our wants/desires enabled him to very quickly hone in on the model and options that would work best for us. He quickly found "our" car in the pipeline of vehicles coming to the dealership, resulting in a 2 or 3 week wait. He kept in touch during that period, and as soon as the vehicle arrived, got back to us. The closing was handled in a timely manner thanks to Dan and others at the dealership. Very satisfied with the process and our new 2020 Subaru Forester Sport edition! More
by mjhig
Employees Worked With
Dan Robison
January 21, 2020
Excellent service from Phil Montesano! Excellent!! Philip was very helpful - found us the exact car we wanted - made the whole process very quick and easy - explained everything very well. Excellent!! Philip was very helpful - found us the exact car we wanted - made the whole process very quick and easy - explained everything very well. We are VERY happy with him and with our new Forester!! Bill Dambach More
by hwdambach
Employees Worked With
Phil Montesano
January 07, 2020
Great new car experience with Jim Sundy I dreaded the idea of dealing with a car salesman, but I was pleasantly surprised. There was no pressure. It was informative. Jim was patient, calm, u I dreaded the idea of dealing with a car salesman, but I was pleasantly surprised. There was no pressure. It was informative. Jim was patient, calm, understanding, down to earth, and was very patient with all of my concerns and questions. He knew the vehicle well and was able to explain the new safety technology. After the sale, he returned my calls promptly and even initiated some calls to follow up. More
by HealthyGirl
Employees Worked With
Jim Sundy
January 06, 2020
Very helpful, personable. We gave Jason our price range and the options we were looking for in a vehicle. Scheduled an appointment, and he had multiple vehicles waiting for us, which was a big time saver. and the options we were looking for in a vehicle. Scheduled an appointment, and he had multiple vehicles waiting for us, which was a big time saver. Received a great deal and could not be HAPPIER!!! More
by Happy customer
Employees Worked With
Jason Czado
