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Baierl Toyota

Mars, PA

3.3
860 Reviews

19045 Perry Highway

Mars, PA

16046

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860 Reviews of Baierl Toyota

May 24, 2025

Baierl dealership engaged in unethical and potentially illegal practices, including misrepresenting a car’s accident history, altering financing terms after signing, and adding unauthorized charges. These More

by Aron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sale & Service
May 28, 2025 -

Baierl Toyota responded

Thank you for taking the time to share this feedback. I regret to hear this feedback, especially since we always strive to maintain transparency and integrity in all our dealings. I would like the opportunity to address this directly with you; please reach out at your earliest convenience. Thank you. Jordan Novak - Sales Manager - jordannovak@baierl.com

May 22, 2025

Fast talking high pressure dealership. If you’re just starting to look don’t give them your drivers license. Walk out. They dont answer your questions fully and bounce you from one pe More

by Chuckh1809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None of these people assisted us
May 22, 2025 -

Chuckh1809 responded

Talked to the manager of Baierl Toyota today ( May 22 ) everything is now fine . The people we spoke to were representatives of Toyato and NOT the dealership itself. Baierl Toyota was very apologetic and said they don't to business like that. They offered to get us another car, we said no, just wanted everything explained to us about the car. Everything is fine.

May 22, 2025 -

Chuckh1809 responded

We do recommend Baierl Totota. They were very nice and apologetic and very polite ..

May 27, 2025 -

Baierl Toyota responded

Thank you for sharing your experience. I regret to learn about the issues you have experienced and apologize for any inconvenience caused. We appreciate you taking the time to speak with us. If there is anything else we can assist with, please reach out. Thank you. Jordan Novak - Sales Manager - jordannovak@baierl.com

May 27, 2025 -

Chuckh1809 responded

Jordan, We met with Joe, the manager at the Cranberry dealership. He was very polite and apologized for the experience we had and explained that the people that sold us the car were NOT from your dealership, but from Toyota. He explained everything to us about the car and was very helpful. We DO recommend Baieral Toyota.

May 09, 2025

Truck has 2 unsafe tires and they passed it for inspection regardless. Have to guess they did this under the advisement of their parent company Lithia motors to try and save themselves money. Peopl More

by jonsulkos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 13, 2025 -

Baierl Toyota responded

Jon, I’m very sorry to hear about your experience regarding the tire inspection and safety concerns. Customer safety is always our top priority, and I regret that we did not meet that standard during your visit. I’d appreciate the opportunity to speak with you directly to better understand what happened and address your concerns. Please feel free to reach out to me at jordannovak@baierl.com. Sincerely, Jordan Novak Sales Manager jordannovak@baierl.com

April 10, 2025

This Toyota locations is running a scamming operation not a business, Toyota parts there are extremely overpriced compared to nearby dealers! I had no idea until I bought new brake pads, and when I went to t More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 11, 2025 -

Baierl Toyota responded

Tim, thank you for taking the time to share this feedback. It's concerning to hear about your experience with our pricing. We strive for transparency and fairness in all transactions, so it's unfortunate to see this feedback. Please reach out to me directly if you would like to discuss this further. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

February 05, 2025

I will never return to this dealership. The service advisor was extremely rude—he essentially told me to leave and find another place if I didn’t like their service, just because I asked ab More

by James12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olyan
Feb 06, 2025 -

Baierl Toyota responded

James, thank you for sharing this feedback. I'm truly sorry to hear about your experience with our service advisor. This is not the level of communication we strive for and I apologize for any inconvenience you experienced. I would like to address this with you directly, so please feel free to reach out at your convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

January 10, 2025

The service department at this dealership is an absolute disaster. As a 65-year-old woman unfamiliar with mechanical terms, I asked for a clarification on a repair issue. Instead of helping me, the service More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olyan
Jan 10, 2025 -

Baierl Toyota responded

Nancy, I'm truly sorry to hear about your experience with our service department. We strive for respectful and clear communication, so it's concerning to learn that we fell short in this instance. I would like the opportunity to address this situation personally and ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

January 06, 2025

Outstanding! Lonnie is friendly, professional and kept me informed. When he saw me walk into the Service Dept he immediately said hello and told me he would be r More

by ErnieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie, Andrew Schnelle
Jan 06, 2025 -

Baierl Toyota responded

Ernie, thank you for recognizing Lonnie's exceptional service at Baierl Toyota! We're so glad to hear he made your experience a positive one. We appreciate your feedback and look forward to serving you again in the future!

November 14, 2024

This dealership is completely unreliable—terrible customer service and endless delays with no updates. They clearly have no respect for their customers' time or money, and I’ll never return. Avoid More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
Nov 18, 2024 -

Baierl Toyota responded

Elizabeth, thank you for taking the time to share this feedback, We strive for excellent communication and service, so it's unfortunate to see this. If you are willing to discuss this further, please reach out to me directly. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

October 20, 2024

They are the best in this business. Professional, efficient, very respectful, courtesy. They keep my truck up to date and running with maintenance. More

by ed835482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Lonnie
Oct 21, 2024 -

Baierl Toyota responded

Thank you for the fantastic feedback! We're happy to hear that our team here at Baierl Toyota has been able to keep your truck in top shape with professional and efficient service. We appreciate your support and look forward to continuing this level of care!

October 20, 2024

Jim is a super nice guy, down to earth, helpful but not pushy, and very efficient. He worked with us on our timeline, and made the entire buying experience delightful. More

by Olivia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy, James Davin
Oct 21, 2024 -

Baierl Toyota responded

Hi Olivia, we're happy to hear that Jim made your experience here at Baierl Toyota so enjoyable and efficient. Thank you for sharing your positive feedback and we look forward to seeing you again soon!

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