Baierl Toyota

I had the 10k inspection done at this dealership and left completely disappointed. For the price paid, I expected a thorough and professional service, but that's not what I got. My fluids weren't topped off, completely disappointed. For the price paid, I expected a thorough and professional service, but that's not what I got. My fluids weren't topped off, the air filter was still dirty, and the service light wasn't even reset - which makes me wonder what else they skipped. When I asked questions, the service staff was dismissive and seemed more interested in upselling extra services than actually doing the inspection I already paid for. Communication was poor from start to finish, and I didn't feel like they cared about the customer experience at all. Definitely would not recommend this dealer to anyone. More

Three toyotas purchased and serviced from this dealership. Mostly good service over past 20 years. Prefer to call and speak with service agents. Not interested in a.i. attendants or text mess dealership. Mostly good service over past 20 years. Prefer to call and speak with service agents. Not interested in a.i. attendants or text messaging. Continue to focus on live agent service. More

Absolutely the worst experience I've had at a this dealership. Seals promised me one price, then tried sneaking in thousands in extra fees when it came time to sign. The car I bought had the check eng dealership. Seals promised me one price, then tried sneaking in thousands in extra fees when it came time to sign. The car I bought had the check engine light on within a week, and when I called, they avoided responsibility and told me to deal with the manufacturer. Service is just as bad-took weeks to get an appointment, no updates, and the issue still isn't fixed. Completely dishonest and unprofessional. Avoid Seals at all costs. More

The parts department at Baierl has been nothing but frustrating. I ordered a simple replacement part and was told it would arrive in 3-5 days. Two weeks later, I still had nothing, and every time I cal frustrating. I ordered a simple replacement part and was told it would arrive in 3-5 days. Two weeks later, I still had nothing, and every time I called for an update, I either got transferred around or put on hold until the call dropped. When I finally went in person, the staff acted like I was bothering them and couldn’t even give me a straight answer about where my order was. On top of that, the prices were higher than other dealerships nearby, and the attitude was terrible. If you need parts, save yourself the headache and go somewhere else, this delarship clearly doesn’t value their customers. More

Easy to make appointment. Excellent service staff. Management is excellent. Service is wonderful. Waiting area is very clean and accumulating to your needs. Service to m Excellent service staff. Management is excellent. Service is wonderful. Waiting area is very clean and accumulating to your needs. Service to my car was fast. Highly recommend Bairel Toyota More

Baierl is running scams operations with their service promotions. I received an advertisement claiming discounts and exclusive free deals. I brought my car in and showed them the offer, and they agreed. promotions. I received an advertisement claiming discounts and exclusive free deals. I brought my car in and showed them the offer, and they agreed. However, after the service was done, none of the promises were honored. I was charged the regular bill, and the service advisor threw me away as I was wasting his time, saying the offer didn’t apply to my service. This was misleading and unprofessional. I will never return, and I strongly advise others to stay away. More

Absolutely terrible dealership! I had a very disappointing experience with the parts department. Instead of being patient and helping me figure out exactly what part I needed, the s I had a very disappointing experience with the parts department. Instead of being patient and helping me figure out exactly what part I needed, the staff seemed irritated and unwilling to listen. When I tried to explain my situation, they got angry, cut me off, and then hung up the phone like I was nothing. That is not the way to treat customers, especially when we're just trying to keep our vehicles running. Very unprofessional and extremely rude. More

My was having an engine misfire and not running well. The dealership told me it was “fine” and sent me on my way. Within a couple of days, the misfire was back just as bad. When I returned, they acted The dealership told me it was “fine” and sent me on my way. Within a couple of days, the misfire was back just as bad. When I returned, they acted like it was the first time I mentioned it. They wanted to charged me for more work, but the issue was still not fixed. After multiple visits, I’m out a lot of money and my car still runs the same. The lack of accountability and poor communication were the most frustrating parts. Instead of diagnosing the problem properly, they rushed it off and left me with an unreliable car. I would not recommend trusting this dealership for service. More

So my Prius kept having electrical problems, warning lights flashing and sometimes losing power. The dealer basically just reset the system and told me it was fine. A few days later, the exact same prob lights flashing and sometimes losing power. The dealer basically just reset the system and told me it was fine. A few days later, the exact same problem came back. When I went back, they kept my car for a very long time, but still didn’t fix it. All I got was a big bill for “diagnostics” that didn’t actually solve anything. What bothered me most was the communication, I had to call them just to get updates, and even then the answers felt vague, like they just wanted me off the phone. I expected a lot more from a Toyota Baierl, especially with something as serious as electrical issues on a hybrid. I left frustrated, out money, and still with the same problem. Definitely won’t be going back. More

They provide good service and the people are very friendly and helpful. I’d recommend this dealership. friendly and helpful. I’d recommend this dealership. More