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Baierl Toyota

Mars, PA

3.3
860 Reviews

19045 Perry Highway

Mars, PA

16046

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860 Reviews of Baierl Toyota

October 02, 2024

Alexander was honest, educated me, super respectful, polite and straight to the point. I loved an experience I don’t like and that’s adding debt. He literally gave me future advice and important informa More

by Sharimaz76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander and Thomas from financing
Oct 03, 2024 -

Baierl Toyota responded

It's great to hear that Alexander made your experience here at Baierl Toyota so positive and informative. Let us know if we can help with anything in the future!

September 30, 2024

I had a terrible experience with the service team at Baierl. The service advisor was incredibly disrespectful, and when I tried to understand what he's talking about, he was literally ignoring me, It wa More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
Oct 01, 2024 -

Baierl Toyota responded

George, thank you for taking the time to share this feedback. This is not the level of service we strive for and I apologize for any inconvenience you encountered. I would like to learn more about what happened so we can address it properly. Please reach out when you have a moment. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

September 16, 2024

I had a great experience with Bairel Toyota. Gavin my salesman to Marcus the sales manager. I would recommend them for your next purchase! More

by rt.christ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin Galovich
Sep 16, 2024 -

Baierl Toyota responded

Tom, thank you for taking the time to shout-out your experience with Gavin and Marcus at Baierl Toyota here on DealerRater as well! Again, your recommendation means a lot to our team, enjoy your new ride!

September 09, 2024

This dealership has the worst service department in the state. The service advisor was extremely rude, and when I asked to speak with the service manager, who was sitting right next to his desk, he just la More

by Kristy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olyan
Sep 10, 2024 -

Baierl Toyota responded

Kristy, thank you for sharing this feedback. I regret to learn that your recent experience was less than satisfactory. This is not the level of service we strive for. If you are willing to contact me directly, I would like to discuss your visit in further detail. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

August 30, 2024

I can't comprehend how this kind of behavior is tolerated at this dealership! It's baffling that they're still in business and haven't gone bankrupt given their abysmal customer service. Their service depart More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
Sep 03, 2024 -

Baierl Toyota responded

Javier, thank you for sharing this feedback. I would like the opportunity to address this further. Please contact me directly at your earliest convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

August 15, 2024

Service was on time and the did what they agreed to do. Service was quick and efficient. Painless. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Aug 15, 2024 -

Baierl Toyota responded

Hi Casey, we're glad to hear you had a quick and efficient experience with our team at Baierl Toyota. Come visit again soon!

August 03, 2024

Avoid this place! The service is terrible. They messed up my car, and even after three visits, it still wasn't fixed correctly. Calls go unanswered, and the customer s More

by NIck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
Aug 06, 2024 -

Baierl Toyota responded

Nick, thank you for taking the time to share this feedback. It's unfortunate to hear about the continued issues with your vehicle and level of communication you've encountered recently. I would like the opportunity to address your concerns and hope you will contact me at your earliest convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

June 29, 2024

I am deeply dissatisfied and annoyed by the terrible customer service at Baierl Toyota. Right from the beginning, the staff showed a total disrespectful and respect treatment. They disregarded my questi More

by Jacob@
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olyan
Jul 03, 2024 -

Baierl Toyota responded

Jacob, thank you for taking the time to share this feedback. We strive for respectful and attentive service, so it's unfortunate to read about your experience. If you are willing to contact me directly, I would like the opportunity to address this further. Thank you. Jordan Novak - Sales Manager - jordannovak@baierl.com

May 25, 2024

I recently visited Baieel Service Department and I was deeply disappointed with the blatantly racist and unprofessional treatment I received. From the start, I was ignored and left waiting while other cus More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Earl
May 30, 2024 -

Baierl Toyota responded

Henry, thank you for taking the time to share this feedback. This is not the level of service we strive to provide and I apologize for any discomfort this may have caused. I would like to address this further and I hope you will contact me at your earliest convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

April 30, 2024

I am extremely disappointed and frustrated with disrespectful customer service at Baierl Toyota service. From the outset, the staff show a complete lack of professionalism and courtesy. They ignore More

by Deana5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
May 01, 2024 -

Baierl Toyota responded

Deana, thank you for taking the time to share this feedback. Our team is expected to provide professional, respectful service at all times, so it's unfortunate to see this. I would like the opportunity to learn more about your experience and I hope you will contact me at your earliest convenience. Thank you. Courtney Gardina - Service Manager - courtneygardina@baierl.com

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