Baker Motor Company of Charleston (Mercedes-Benz Dealership)

Called to schedule a service. Was told it was covered under warranty. I asked the amount of the service if I were to pay. Was quoted $775. Went in today and was told that it was not covered and it was no under warranty. I asked the amount of the service if I were to pay. Was quoted $775. Went in today and was told that it was not covered and it was now $1178. Worth the drive to Columbia. Service manager is a jerk. More

This is a loser company run by a loser. I had a horrible experience! The owner obviously cares nothing about his customers! I won’t go back. experience! The owner obviously cares nothing about his customers! I won’t go back. More

I made an offer in writing and orally that was accepted. When I received the paperwork they added a $699 documentation fee. They were also not happy I was not interested in the extended warranty. They would When I received the paperwork they added a $699 documentation fee. They were also not happy I was not interested in the extended warranty. They would not honor the deal they made orally. I asked the salesman to take pictures and a video as it was an out of town purchase. He told me he knew this car was perfect because was also the leasing agent on this car .He said the previous owner was an old guy who came in monthly for details. He said the previous owner was wealthy and his wife also drove an expensive AMG. The problem is this car's carfax said this car was from Wisconsin. The salesman just told me a long lie. I would not trust them to buy a Schwinn. More

Poor Follow Through - Inadequate performance After having my phone calls ignored and finally driving 45 minutes to get there, I found the service lacking. I have sold my Mercedes and simply need After having my phone calls ignored and finally driving 45 minutes to get there, I found the service lacking. I have sold my Mercedes and simply need a release of lien or a clean title. When the car was paid off I received nothing until I made calls requesting a release of lien. I got a letter, but not a release of lien that SC Hwy Dept would honor. When I went to Baker to obtain a release of lien, the the title inquiry did not indicate the lien was satisfied. The financial manager promised that he would overnight the release of lien and here it is 5 days later and I have not received anything. This is sub-par service. I am 80 years old and don't need this run-around because of the inability of others to their job. If this situation is solved promptly and professionally, I may change my rate. But right now, I would never recommend doing business with these folks. Be blessed as you shop elsewhere. More

I had to give them a star so that I could write a review. They definitely should take customer service lessons from Mercedes Benz of Cincinnati. I will not purchase a car from them nor recommend them. I am They definitely should take customer service lessons from Mercedes Benz of Cincinnati. I will not purchase a car from them nor recommend them. I am done with Mercedes complainments of their poor service. More

Discriminating ABSOLUTELY HORRIBLE!!!! They told me the only way they could do business with me was if I paid 20k over MSRP!!!!! I feel absolutely discriminated upon ABSOLUTELY HORRIBLE!!!! They told me the only way they could do business with me was if I paid 20k over MSRP!!!!! I feel absolutely discriminated upon!!!!! No reasons given at all!! Just pretty much given the middle finger!!!! More

2 New 2020 GLE’s in 3 Months Bought a new 2020 GLE, picked up the end of March. Drove about 5-6 weeks. The electrical system started shutting down. After car being in shop for a Bought a new 2020 GLE, picked up the end of March. Drove about 5-6 weeks. The electrical system started shutting down. After car being in shop for a week, we were finally told that ac condensate line was improperly installed. This caused the inside of vehicle to flood. After getting little to no communication from Baker and Mercedes we were told parts were on order but had no idea as to when they would arrive. Instead of pursuing the lemon law, we agreed to a new car that we picked up last week. New vehicle has 187 miles on it, and started shaking. Again, we are told they don’t know the cause, and again my paid for car is in the shop. From sales to service to management there is is little to no communication internally and externally. More

Overpriced even for Mercedes We’ve driven various Mercedes since 1980 and both E and M classes since 2000. Mercedes service always seems expensive but that’s the price you pay to We’ve driven various Mercedes since 1980 and both E and M classes since 2000. Mercedes service always seems expensive but that’s the price you pay to own these excellent vehicles. We recently established a presence in this area and our 2017 E300 required a 24 month B1 service. We were charged $600 for essentially an oil change and cabin filter change. The Mercedes dealer in our home state reviewed the Baker invoice and stated their comparable B1 service would be $440. End of experiment, we will stick with our original Mercedes dealership for service. Free loaner, friendly employees, good work sure but that's the Mercedes standard anywhere. More

Incredible service We recently purchased 2 Mercedes. Our salesman was Roland Rameriz. We is exceptionally knowledgeable, nice and helpful. I love that he can be reac We recently purchased 2 Mercedes. Our salesman was Roland Rameriz. We is exceptionally knowledgeable, nice and helpful. I love that he can be reached by either text or cell. He gets back right away. Answers all questions promptly. Continues to help even after the sale. Best sales person we’ve ever had. The whole Mercedes department is incredible. Anthony and Pierre are pros in the service area. I highly recommend Baker Mercedes. More

Prompt service and repair They were able to fix a complex parts and service issue with my Mercedes Sprinter quickly. They diagnosed the issue and made sure everything worked as They were able to fix a complex parts and service issue with my Mercedes Sprinter quickly. They diagnosed the issue and made sure everything worked as needed. More