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Baker Nissan
Houston, TX
1,448 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 34 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers.
Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor.
The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 1,448 reviews
December 31, 2011
I would never recommend this dealership. Worst experience of purchasing a car. I was pre-approved, upfront with what I wanted in a vehicle, and lease payment. They immedeiately tried to put me i experience of purchasing a car. I was pre-approved, upfront with what I wanted in a vehicle, and lease payment. They immedeiately tried to put me in a more expensive model than I wanted. They told me they had the model I was looking for. When I arrived at the dealership - they only had a more expensive model. The Sales Manager - Scott - lied and tried repeatedly to put me in a more expensive model. They finally - after three hours - brought a vehicle with my requirments from another dealership. We witnessed one sales person accusing another of lying and stealing his customer in front of customers - very unprofessional! It was painfully obvious our salesperson was new. Had NO knowledge of the product. Had issues completing paper work. As we were waiting to finalize the deal, they assisted another customer before us even though this customer arrived much later than we did. At that point I walked out of the dealership. I have never experienced such unethical, unprofessional behavior. I would not recommend this dealership to anyone. I am now looking at Toyota's. More
by ccs1960
Employees Worked With
Scott - Sales Manager, Ahmed - Sales
November 17, 2011
Dear Baker Nissan, Thank you so much Star for Dear Baker Nissan, Thank you so much Star for everything. You all did a great job. I was very impressed with the speed and service. Everyo Dear Baker Nissan, Thank you so much Star for everything. You all did a great job. I was very impressed with the speed and service. Everyone there helped me get in and out quickly and answered all of my questions. Thanks again and have a blessed day! Tim Suarez More
by tsuarez
Employees Worked With
Star Norris, Gabe Castillo, Jessie Norris, Star Norris, Gabriel Castillo
November 11, 2011
Brad Baker is an idiot! the only reason he has this job is because his daddy owns the place....my price was higher than quoted, Brad came an instead of fixing the issue kept asking me where I shop for clot is because his daddy owns the place....my price was higher than quoted, Brad came an instead of fixing the issue kept asking me where I shop for clothes...Really! More
by sdevaney
Employees Worked With
Brad Baker
November 04, 2011
I had purchased my Xterra from Baker Nissan North in 2008 and was extremely pleased with the entire buying process then, so it only made sense to go back when I decided to upgrade to a Pathfinder. I priced and was extremely pleased with the entire buying process then, so it only made sense to go back when I decided to upgrade to a Pathfinder. I priced the vehicle with other dealerships in Houston and ultimately the best deal was with Baker North. Carl was extremely knowledgeable about the vehicle and when they didnt have exactly what I wanted Carl was able to track it down at another dealership for me. I love my new car and feel great about the purchase. Thanks Baker! You can be sure I will be back when its time to trade up to an Armada. More
by matthewlandry
October 31, 2011
I had a very good experience with Nissan North the salesman was very knowledgable and informative. He walked me through different things on my new car that normally I would have had to find out by rea salesman was very knowledgable and informative. He walked me through different things on my new car that normally I would have had to find out by reading the manual. This is MY second new car first took a lot longer for the financial part of it than this one did. Very impressed with the service and friendliness of all of the crew there that I have talked too. More
by dvitek
Employees Worked With
Jessie & Star Norris & David in finances, Star Norris
October 25, 2011
This was the best experience I have ever had with any dealership. I will absolutely revisit this dealership if I ever decide to purchase another vehicle whether used or new. dealership. I will absolutely revisit this dealership if I ever decide to purchase another vehicle whether used or new. More
by amramsey21
Employees Worked With
Oguntope
October 14, 2011
In April/2011 we purchased a pre-owned 2007 Mini from your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which your dealership. At that time, we assumed, in obvious error, that your pre-owned inspection program would leave us with a good quality vehicle which would not require MAJOR work within the first year of driving. We also thought that the sales process went very well. Contrary to our assumptions, we are now paying a huge bill to replace a clutch on the pre-owned vehicle you sold us 6 months ago. We had even purchased the extended warranty from you thinking that that means Baker Nissan is confident about your pre-owned vehicles. Useless assumption. We of course realise that a clutch is being considered a wear-and-tear item, however we do not understand why you should be permitted sell this vehicle with a clutch which was going to fail within 6 months of driving (note not every day either). In this situation, we do not agree with your sales manager's point of view that the life of the clutch depends on the driver -- this is not something caused within 6 months of driving regardless. We will NEVER purchase a vehicle from your store due to the sheer fact that your pre-owned sales program is obviously a misrepresentation. I pity your other customers. And after this experience with you, we will likely never consider purchasing pre-owned again either. Never say never? Easy with your store. This has been extremely disappointing. To say the least. Michele Cypress, TX More
by Michele Laughlin
Employees Worked With
Service, Sales Management
October 10, 2011
It was my second auto from Baker, and Jessie was the sales person both times. If I live long enough to purchase my third auto, Jessie will be my sales person!! I think of Jessie as a friend, and my Ch sales person both times. If I live long enough to purchase my third auto, Jessie will be my sales person!! I think of Jessie as a friend, and my Christian brother. Nissan products have give me the best auto's I've ever own. Roy S. Davis More
by Roy S. Davis
Employees Worked With
Jessie Norris, Jessie Norris
September 16, 2011
The moment i got my trade in vehicle,I noticed there was a lot of things wrong with it.Its been a month now since I bought my vehicle and I am still going back over there to have parts of it fixed. Some par a lot of things wrong with it.Its been a month now since I bought my vehicle and I am still going back over there to have parts of it fixed. Some parrts they have to order and being back ordered..I can't get straight answers from the salesman that sold me the car..Called and left a message for the pre owned manager never got a call back..Many headaches and wasted a lot of my time. But I want to mention Paul Morgan that showed me Professionalism and good customer service, finally, after a month of going back and forth to this dealership.. He addressed my concerns right away, no lies and most of all he apologized for all the inconvenience that I had experienced.. Im still waiting for a part they had to order for my vehicle but I wished that I dealt with Paul Morgan all this time, he get things done..Thank you Mr.Morgan. More
by alf2846
Employees Worked With
Several
September 14, 2011
Had some problems but service director Luis Castillo and service manager Larry Patterson were able to help me and work everything out. Good people to deal with. service manager Larry Patterson were able to help me and work everything out. Good people to deal with. More
by BakerNissanIs
Employees Worked With
Larry Patterson, Luis Castillo
