Baker Nissan

They play the old switcheroo car game...and more Be very careful with these people and any other dealer for that matter. The sales rep showed us one vehicle with approximately 200 miles and at the en Be very careful with these people and any other dealer for that matter. The sales rep showed us one vehicle with approximately 200 miles and at the end, gave us another same color car with 800+miles. Yes, I know....it was my responsibility to make sure it was the right car, but I was too worried about being screwed with extra charges, as the person above said. It was an over 4 hour ordeal with lots of waiting (I'm sure as an attempt to push the customer to lose focus). Make sure to take notes on everything because the number downstairs will not be the same final number when you go upstairs to deal with the final documents. There will be additional charges and if you don't say anything or very carefully review the contract, you have now paid an additional $2000 - $3000 in gap, maintenance and extra warranty. It's fine if you are under the impression that you need these extra things....just don't get them at the dealer, as they are more expensive there than purchasing afterwards from an outside company. By the way, I did point out the mileage mistake on the paperwork because I realized something was weird.....the sales rep looked confused, didn't answer my question, and just moved on. At this point, that was a small thing compared to the extra money they were attempting to charge. So, I did not pursue it. Upon leaving, I did notice that the original vehicle I looked at was still in its spot on the lot. So, in fact, the vehicle was the same, same color, still new, but had more miles. I'm sure it was either the test vehicle used or someone from the dealership was driving the vehicle.....how else can 800+ miles be explained if it's a new vehicle? As consumers, it is our responsibility to check over ever single number, abbreviation (because they love to use a lot of those on all paperwork), and question everything. You are purchasing an object costing upwards of $15,000 to $30,000....make sure you have no where to be the day you go, do not rush, even though they will attempt to do that with you (other customers are waiting, of course)....that has nothing to do with you! Take all the time you need to go over ever single thing! You will be stuck with a non-cancellable contract, as the 3 day rule does not apply to these type of businesses, If you allow these people to dictate costs and the flow of the entire process. Anyone have any questions on the proper way to do things here or any other dealer, or would like an informed person's point of view since I just went through the entire proces, please email me. The worst thing you can do is walk into a place like this and believe that anyone there is your friend or go in there unprepared for a long drawn out process (battle) without having been informed of what to expect. I went to multiple dealers and they are all the same. I am no expert, just a consumer like you not trying to pay for things I do not want. Thenderson911 at gmail (dot)com More

Great Experience I am a repeat customer. Gabriel has been my salesman. He is attentive to my needs and helps me to select the write car for me. Awesome customer ser I am a repeat customer. Gabriel has been my salesman. He is attentive to my needs and helps me to select the write car for me. Awesome customer service! More

Fast! Baker Nissan always provides exceptional consumer service.Rogelio always gets me in and out in a reasonable time. They work with me to help get the be Baker Nissan always provides exceptional consumer service.Rogelio always gets me in and out in a reasonable time. They work with me to help get the best deals for me. I will continue to go to baker nissan More

Uses bait and switch to get you in the door. This dealership uses the old bait and switch. I called ahead to check on a car advertised on-line and told them I would be driving a long way to come This dealership uses the old bait and switch. I called ahead to check on a car advertised on-line and told them I would be driving a long way to come see it. It took them 2 hours to call me back to tell me they had the car, so I made an appointment to view it. I drove straight to the dealership and when I got there they told me it had been sold three days earlier AND in the same breath told me they wanted to show me another car I might be interested in! The New Car Director, Rodney Crow, said "that car was sold and there is nothing I can do." During my short experience they lied to me THREE times. More

Awesome Service Experience It is a blessing to have a good service manager who really takes care of their customer. Juan Carlos Escobar you are awesome, outstanding and the best It is a blessing to have a good service manager who really takes care of their customer. Juan Carlos Escobar you are awesome, outstanding and the best service manager, thanks for making sure my car stays in tip top shape. More

Great Dealership Great prices and excellent service department. Mack and all the employees in service are great I purchased my vehicle here a year ago and still get f Great prices and excellent service department. Mack and all the employees in service are great I purchased my vehicle here a year ago and still get friendly service. More

Professionalism and Courtesy Jessie Norris made our car buying experience exceptional! He was very courteous and professional. He answered every question and made certain we wer Jessie Norris made our car buying experience exceptional! He was very courteous and professional. He answered every question and made certain we were satisfied. This was our first time purchasing a Nissan, but will not be our last. Thank you Mr. Norris! More

Shady Finance Department When filling out the auto loan papers, I noticed the finance manager, Temo Nunez, had preselected two maintenance agreements for a total of $2300. I When filling out the auto loan papers, I noticed the finance manager, Temo Nunez, had preselected two maintenance agreements for a total of $2300. I told him that I didn't want or need them and he agreed to remove them. Upon returning home and reviewing the finance papers, I noticed the total amount financed was too high - Mr. Nunez had not removed the maintenance packages. I immediately called him and he agreed to correct the problem. When the first payment bill arrived, the loan total had not changed. I called the Finance Supervisor, Dain White, at Baker Nissan and he stated that the correction would take two months to go through. Two months later, no changes. I then called Mr. White again (Temo Nunez no longer worked there - big surprise) and he promised to correct the problem and email me when complete. Still no email or corrected loan amount. More

Great service experience Barry was awesome! This was my first time being our Armada in for service. Everyone was friendly, the waiting area was awesome and the price was good! Barry was awesome! This was my first time being our Armada in for service. Everyone was friendly, the waiting area was awesome and the price was good! We are new to TX and will definitely be getting our vehicle services here now! More

Nice experience! We had a nice experience buying a 2016 Rogue. Detailed explanation, care of us, no push. All people that took care of us have been kind and profession We had a nice experience buying a 2016 Rogue. Detailed explanation, care of us, no push. All people that took care of us have been kind and professional. I will recommend this dealership! More