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Baker Nissan
Houston, TX
1,332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,332 Reviews of Baker Nissan
September 16, 2020
First tine here great customer service from Rolando Murillo. I recommend him for future services. Clean customer lobby and Stephanie the cashier very nice. Quick service. Murillo. I recommend him for future services. Clean customer lobby and Stephanie the cashier very nice. Quick service. More
by Lilyprincess72
Employees Worked With
Rolando Murillo
September 15, 2020
As soon as I got to the lot I was greeted with a smile and a friendly atmosphere. Every question I had was answered by each person that helped me with the lease of my new Nissan. Special thanks to Cesar V and a friendly atmosphere. Every question I had was answered by each person that helped me with the lease of my new Nissan. Special thanks to Cesar Vivas and Luis Castillo. More
by Faybee
Employees Worked With
Luis Castillo, Cesar Vivas
September 14, 2020
I’m from Louisiana I’m here in Texas for a short period due to Hurricane Laura Shawn Hazeley and his team was awesome 👏🏾 had a free oil change and free tire rotation very friendly staff .. due to Hurricane Laura Shawn Hazeley and his team was awesome 👏🏾 had a free oil change and free tire rotation very friendly staff .. More
by Kimberly
Employees Worked With
Shaun Hazeley
August 14, 2020
Deceptive Business Practices Deceptive business practices, does not honor Truecar - nearly $2k of dealer add-ons not listed on truecar or Baker's email followup, or their own webs Deceptive business practices, does not honor Truecar - nearly $2k of dealer add-ons not listed on truecar or Baker's email followup, or their own website - bait and switch, inflated taxes and license fees (nearly double) for Louisiana residents that new car sales manager refused to verify. Louisiana residents need to carefully review the purchase order before signing! And finally, they attempt to obtain a copy of your drivers license with DOB/SSN for a 5-line credit check, under the guise of verifying your identity even when you specifically tell them you're preapproved through your own credit union. State of TX allows multiple forms of picture ID when purchasing a new vehicle - and I sent them to the link for this as well, and still they insisted. I have evidence of all this... text messages, purchase order and recorded conversation. I would avoid this dealership. More
by Sandra
Employees Worked With
Joseph Deres, Ricardo Lara
July 24, 2020
I purchased my Altima in 2017. When signing the contract, I asked the finance rep regarding the GAP policy, he misled me by showing me that yes, I had a policy from American Financial Warranty Corporation (A I asked the finance rep regarding the GAP policy, he misled me by showing me that yes, I had a policy from American Financial Warranty Corporation (AFWC). In 2020, my vehicle was totaled in a car accident. Then, I was advised that no I do not have a GAP policy but instead I have a theft policy. I did not agree to a theft policy and I was misled to think that I was signing up for a GAP policy. I was misled by this company and the finance rep. I trusted what the finance rep said was true, but now I learn that Baker Nissan can not be trusted. A bad sale! This is very deceptive to sign me up for a theft policy instead of the GAP policy that I requested and then to show me on paper to confirm the misleading information. I did not ask for a theft policy and I was not given the GAP warranty that I was misled to think that I was purchasing. This deceptive practice from Baker Nissan has cost me over $6,000. Read everything!!!! And verify your GAP warranty coverage immediately after purchase. More
by Tasha L
Employees Worked With
John Hill, Adrian Smith
June 24, 2020
Excelente servicio, Rolando Murillo fue servicial, profesional, muy bieb con el trabajo, conocedor de los servicios y productos de Nissan, especialmente con el cambio de aceite. profesional, muy bieb con el trabajo, conocedor de los servicios y productos de Nissan, especialmente con el cambio de aceite. More
by U.german
Employees Worked With
Rolando Murillo
June 11, 2020
Purchased our last Nissan in 2015 from here and stepped into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did t into this dealership for the last time a week ago.......we only brought our pathfinder in for service here.......Got a diagnostic test done and did the recommended repairs About a year or so, the repairs that was done never completely resolved the issue but it only happened on occasion and I didn’t want to spend another $1500 so we let it go (a huge mistake on our part) brought it in for an oil change 3-4 months ago no issues mentioned, brought it in about 2 months ago for a supposed diagnostic test because the fan motor went out and again last week as time for another oil change so I brought it in and to requested they check the issue again because it started happening in a daily basis, paid for another diagnostic test and the estimate came back for $13,000!!!!! Are you kidding me......that was the last day we stepped foot in baker Nissan. I’m writing this review in hopes it makes others aware that it might be a good thing to consider your oil changes here are about $200 because what I got out of this estimate is that every time I bring my car here I should also pay to have a complete diagnostic test to check every single thing to make sure nothing is wrong with my car before the issue is listed as a fail state. I hope if you are reading this you have a much more positive experience than I did on my last and final visit here. More
by stacy_beatty
Employees Worked With
Najee
May 30, 2020
Service Rep Rolando Murillo is always helpful, professional, kind, nice to work with and knowledgeable about Nissan services and products. Keep up the excellent service! professional, kind, nice to work with and knowledgeable about Nissan services and products. Keep up the excellent service! More
by Ms. Jordan
Employees Worked With
Rolando Murillo
May 24, 2020
Horrible customer service If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we If I could select zero stars I would. We were at the end of purchasing a Nissan Titan XD from Baker, all we had to do was sign the paperwork, when we were notified via text message that the truck we were purchasing had been sold. Who does that? We contacted Mr. Castillo, the general manager, and Shawn, the preowned manager who was supposedly working on our paperwork, and they have just chosen to ignore us and not give us any type of explanation. I guess Baker prefers to do business with just local customers and if this is the case they need to stop advertising on the internet and on TrueCar. More
by Drrdriver
Employees Worked With
Brayden, Shawn Kennedy, Luis Castillo
May 21, 2020
Gina and Gladys Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed Friday May 15th 2020 I took my 2018 Rogue in for service Gina and Gladys were very nice Gina explained all details on what services would be performed on my SUV and how long it would take, I was extremely happy with my rogue Thanks Gina and Gladys chandra Jones More
by shawn
Employees Worked With
Gina and Gladys
