Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baker Nissan
Houston, TX
1,419 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,419 Reviews of Baker Nissan
June 07, 2018
excellent costumer service!! this is my third time coming with Mr Sammy Vela to purchase another automobile we always have the nice feeling to find Mr Vela with a great smile , a this is my third time coming with Mr Sammy Vela to purchase another automobile we always have the nice feeling to find Mr Vela with a great smile , always with a good mood ,(after a long day finding that is refreshing )He make us feel welcome and his sense of honesty make us decided to buy another car here with him .We really appreciated the great experience we have with this particular salesman He keep on touch with us after each sale and that is also one of the reasons we choose to do business with him More
by Rociomorelos
Employees Worked With
Sammy Vela
April 19, 2018
Ricky Reyes was excellent, positive, helpful and friendly. I like Baker Nissan. Ricky Reyes was a very nice salesman. I would give Baker Nissan repeat business. I love my new truck and the service I received a I like Baker Nissan. Ricky Reyes was a very nice salesman. I would give Baker Nissan repeat business. I love my new truck and the service I received at the dealership. More
by TitanForever
Employees Worked With
Ricky Reyes
April 15, 2018
Belittling Management Absolutely the worst experience I've ever had walking into a dealership. I recently wrecked my 2014 Mustang GT and was looking to replace my vehicle Absolutely the worst experience I've ever had walking into a dealership. I recently wrecked my 2014 Mustang GT and was looking to replace my vehicle. I drive an average of about 500 miles per week and was looking for something economical on gas, yet sporty. I was interested in a used Subaru BRZ, with low mileage I found on Baker Nissan's website. Today, at Baker Nissan, my wife and I were speaking to a salesman. The salesman walked away and came back with his sales manager. I was not allowed to test drive the vehicle because the sales manager claimed "the car belongs to the owner's son and they don't like just anyone driving it." Of course that was a bunch of bologna! He asked how my credit was on a scale of 1 to 10 and what type of interest rates I was getting from my credit union. To be clear, I have excellent credit... I even purchased my second home last year! I have never felt so belittled and will never step into Baker Nissan again. I took my business to Joe Myers Ford and purchased a 2018 Mustang Ecoboost from an extremely friendly and welcoming staff. Stay away from Baker Nissan! More
by Monkey1!
Employees Worked With
Ricky Reyes
April 13, 2018
Overjoyed. Terry Edwards was to helpful towards me and my brother because it was my first time buying a car and I was really lost. He was straight forward and di Terry Edwards was to helpful towards me and my brother because it was my first time buying a car and I was really lost. He was straight forward and did everything in his power to get me in my budget. Which the other car sales persons did not and I really appreciate it. More
by Ayrionne
Employees Worked With
Terry Edwards
April 12, 2018
2013 mustang GT purchase I wanted my review to be a true voice of a customer . I was searching for a specific body type of a mustang GT 5.0 . And I found it on baker Nissan we I wanted my review to be a true voice of a customer . I was searching for a specific body type of a mustang GT 5.0 . And I found it on baker Nissan website . Took my 2015 mustang V6 and traded in and did the deal . Drove less than 9 miles to my house . The following day while I was shifting to second gear I noticed a huge clunk coming from the bottom of my car . So I called the dealership to get hold of my sales agent and told her about my concern . No follow up at all on the second day . I called multiple times the third day till I got a hold of Eric used sales manager . And indeed he said no problem bring it in ( great guy ) . However upon looking at the floors in my garage notice a oil drip coming near the rear diff . Took it to ford and they couldn’t believe that a car was sold under those conditions . I immediately took it in and their shop stated they inspected the car . There would have been no way a car would have been sold with only 33k miles on it in the condition it was sold under if they had done their inspection prior putting it in the lot . They did take the car in and did indeed change the seals , however the clunk and metal scraping from the gear box is still present . I’m taking my car to a specialized shop that can hopefully fix the problem . Baker Nissan states if you buy the car as is , that’s it they aren’t responsible . I have been dealing with Toyota for 5 years and never never did they turn their back on their customers . I hope this review reaches to any shopper that’s in the market to prevent them from dealing with this dealership . The GM isn’t present , but I hope he reads this review to fully understand what a family owned business is , it’s all about word of mouth , putting customers first , and unfortunately they didn’t . This will be my last visit to this dealership and definitely will continue sharing this experience with other shoppers in the market ! More
by Mustang2013
Employees Worked With
Shawn Kennedy, Patty Maldonado
April 08, 2018
Awesome Experience I don't normally write reviews....but Terry made the car buying process so easy. He was courteous and honest. BEST CAR BUYING EXPERIENCE EVER!!!!! I don't normally write reviews....but Terry made the car buying process so easy. He was courteous and honest. BEST CAR BUYING EXPERIENCE EVER!!!!! More
by Jones123
Employees Worked With
Terry Edwards
March 23, 2018
Great Service! We have purchased many cars from Baker Nissan over the past 10 yrs and we always ask for Gabriel because of the great service he has given us and he k We have purchased many cars from Baker Nissan over the past 10 yrs and we always ask for Gabriel because of the great service he has given us and he knows exactly what we are looking for. Felipe Rodriguez in finance has also provided great service over the years. We will definitely return and continue to purchase from Baker Nissan. More
by Vronir
Employees Worked With
Gabriel Hernandez, Felipe Rodriguez
March 13, 2018
Efficient service Excellent experience. I knew what I wanted and got just that. Terry listened to my request, was pleasant and efficient. I wasn’t dragged from car to Excellent experience. I knew what I wanted and got just that. Terry listened to my request, was pleasant and efficient. I wasn’t dragged from car to car, didn’t have to do any negotiating and most importantly i was not there ALL day long. It was an all around positive experience. I’d return and highly recommend even with it being almost an hour commute from where I stay. More
by Kendrae23
Employees Worked With
Terry Edwards
March 12, 2018
Amazing experience My experience was wonderful... Terry Edwards was my salesman and he went above and beyond my expectations... my car payment was super low and he got m My experience was wonderful... Terry Edwards was my salesman and he went above and beyond my expectations... my car payment was super low and he got me on as a co-signer.. over all the best car buying experience ever hands down. And I get to take my car back for tinting... I’m so happy with the 2016 Nissan Altima he put me in. Thank you Terry from the bottom of my heart! More
by RMHowell 12
Employees Worked With
O’Neal Boykin, Felipe Rodriguez, Terry Edwards
March 08, 2018
Great buying experience I bough a Nissan Rogue from Terry last week. He was very thorough at explain the cars features and knowledgeable about the warranty details. My car bu I bough a Nissan Rogue from Terry last week. He was very thorough at explain the cars features and knowledgeable about the warranty details. My car buying experience was easy, painless, and pleasant thanks to Terry! More
by Amberdhiggins
Employees Worked With
Terry Edwards
