Several months ago, I took my 2018 Chevy Colorado (which I had purchased from Bale) to get a quote to repair some damage. A lady at the Bale Collision Chenal office gave me a quote of $2500 to fix the damage. Eventually, I took my truck back to Bale and the man in the collision center first denied that a lady ever worked there, but had to back track when the files showed I had indeed been given a quote by this lady. He responded by saying something to the effect of, “We fired her, as she didn’t know what she was doing anyway.” I left my truck at Bale and eventually, my wife got a call saying the cost to repair to the damage was going to be $6000! I tried to contacting Bale Chevrolet Owner, Hunter Bale, several times via email and through Bale’s Facebook to discuss this matter with him. Although the emails and Facebook messages went through and never bounced back, apparently Mr. Bale never received them. I also left two messages for Mr. Bale, which were never returned. Today, I went to pick up my truck and paid the $6000. Still being unhappy about the matter, I tried to contact Mr. Bale again. I sent yet another message through Facebook and about 30 minutes later, Mr. Bale called me and we had a cordial conversation. He said he had never received my emails, messages, or phone messages and assured me he would look into the matter. I would appreciate Bale Chevrolet honoring its initial quote of $2500 and refunding me the remainder of my money. This would be good customer service and the right thing to do in my opinion.