
Balise Ford
Wilbraham, MA
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It took your service department three months to repair my 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in re 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in repairs. Additionally, when my truck was towed to Balise, the battery was functioning properly, yet I was still charged for a new one. That’s frustrating and feels dishonest. I’ve been a lifelong Ford owner—from F-150s and Broncos to Mustangs. I’ve always trusted the brand. Unfortunately, this experience has changed that. I’ll be purchasing my first Chevy on Monday, and not from Balise. I hope the poor service was worth the loss of a loyal customer. More
Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1 Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere. More
Cody was fantastic very helpful and resourceful very professional! He’s a great sales person and sold me a car when I wasn’t even expecting to buy one today!!! Salesman and very nice! professional! He’s a great sales person and sold me a car when I wasn’t even expecting to buy one today!!! Salesman and very nice! More
Chas was great. I drove a couple different Broncos. After my last test drive, he showed me a 2025 that had just arrived. That’s the vehicle I purchased. I drove a couple different Broncos. After my last test drive, he showed me a 2025 that had just arrived. That’s the vehicle I purchased. More