Balise Ford

BUYER BEWARE! !!!! I have purchased 6 new cars in my time and this is one of the worst experiences. Purchased a 2024 Dark Horse off the showroom floor. Car had a fl !!!! I have purchased 6 new cars in my time and this is one of the worst experiences. Purchased a 2024 Dark Horse off the showroom floor. Car had a flaw in the paint but apparently Jacob (Finance manager) is now a body man and told my wife we must of taken rubbing compound to a new roof and rubbed off the paint. Funny how the detailer said it was a flaw but finance mgr swore up and down their was rubbing compound and swirl marks. Funny that 3 different body shops all said that it was a paint defect. Not 1 so called swirl mark or discoloration of the top coat that is inherent when rubbing compound it used. That makes perfectly good since. We took home a new $70k car and within 24 hrs we decided to rub off the paint. Jacob in finance cant be trusted as far as you can throw him. Over promised and under delivered. Don't expect the Blaise General Manager Brain to be of any help. He informed us that because the salesman didn't bring it to his attention he cant be of any help. Salesman admitted that he brought it to everyone's attention. Would caution anyone looking to purchase a car from here to look elsewhere. Plenty of other Ford dealers in the area. Would steer clear of Blaise ford at all cost. More

Everyone was very professional and made the whole process easy. One negative, very little fuel in the car when I left. It was a used car but a half tank would have been nice. easy. One negative, very little fuel in the car when I left. It was a used car but a half tank would have been nice. More

Great service. Really worked with us. No pressure sales. Richie and Cody did a fantastic job helping me get into my new car! I was a Chevy girl… now I’m a Ford girl Really worked with us. No pressure sales. Richie and Cody did a fantastic job helping me get into my new car! I was a Chevy girl… now I’m a Ford girl! Great job Wilbraham Ford! More

Great place to do business I did not feel any pressure and was not stressed out my salesman Damio Parker was the best!! I would recommend Balise to all my friends and would definitely buy there again and was not stressed out my salesman Damio Parker was the best!! I would recommend Balise to all my friends and would definitely buy there again More

Worst customer service experience I have ever encountered when buying/selling a vehicle. We have bought top of the line Fords for the last 6 years (from a different dealership) and can not believe how our t when buying/selling a vehicle. We have bought top of the line Fords for the last 6 years (from a different dealership) and can not believe how our transactions were handled this time around. The finance manager and above spoke to us as if we were children who didn’t do their research; wrong! And then the day of signing went back on their deal to the tune of 2,500k because of “error” that then they weren’t willing to eat. Refused us complimentary oil changes, etc to try and make up for their mistake. Rude, immature, and lack of professionalism is how I would describe management there. More

The online price for the oil change was 60 + plus, the phone appt price was 84. Today, they charged me 96.23. When I questioned them about the price variance, they seemed confused and unable to respond. T phone appt price was 84. Today, they charged me 96.23. When I questioned them about the price variance, they seemed confused and unable to respond. This is unethical business for such a reputable company. Service crew is making money off the customers. More

Do not bother making and appointment to get your vehicle serviced here, apparently they make the appointment but are unable to actually look at your car. We've had ours there for two days (appt was yesterd serviced here, apparently they make the appointment but are unable to actually look at your car. We've had ours there for two days (appt was yesterday at 8am) and they still haven't looked at it and just admitted they probably will not get to it today either. Avoid this business! More

Very professional, easy to deal with. Allowed to take vehicle for extended drive. Very detailed. Allowed to take vehicle for extended drive. Very detailed. More

My car has been in the shop for more than three weeks now. First it was the master cylinder, then the brake booster. The customer service rep said they’re try to have it fixed by the end of the business now. First it was the master cylinder, then the brake booster. The customer service rep said they’re try to have it fixed by the end of the business day on March 28th. That was two days ago haven’t heard from him yet. How many messages should it take to get a response? More

Excellent service! Michael Kakley was my salesperson and helped me order a new work van. Just took delivery yesterday and can’t say enough about how helpful he was and Michael Kakley was my salesperson and helped me order a new work van. Just took delivery yesterday and can’t say enough about how helpful he was and about how positive the whole process was. I highly recommend Balise Ford and Mike in particular. Todd More