Balise Ford

It took your service department three months to repair my 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in re 2021 F-150. While I appreciate that a loaner vehicle was provided, I was charged for mileage overages, which feels unreasonable given the delay in repairs. Additionally, when my truck was towed to Balise, the battery was functioning properly, yet I was still charged for a new one. That’s frustrating and feels dishonest. I’ve been a lifelong Ford owner—from F-150s and Broncos to Mustangs. I’ve always trusted the brand. Unfortunately, this experience has changed that. I’ll be purchasing my first Chevy on Monday, and not from Balise. I hope the poor service was worth the loss of a loyal customer. More

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1 Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere. More

Mike, Jayson and Warren were very knowledgeable, helpful and fair, it made buying our car seamless. and fair, it made buying our car seamless. More

Cody was fantastic very helpful and resourceful very professional! He’s a great sales person and sold me a car when I wasn’t even expecting to buy one today!!! Salesman and very nice! professional! He’s a great sales person and sold me a car when I wasn’t even expecting to buy one today!!! Salesman and very nice! More

Chas was great. I drove a couple different Broncos. After my last test drive, he showed me a 2025 that had just arrived. That’s the vehicle I purchased. I drove a couple different Broncos. After my last test drive, he showed me a 2025 that had just arrived. That’s the vehicle I purchased. More

Cody did an excellent job working with me to find the right vehicle. He spent as much time as necessary t help me. right vehicle. He spent as much time as necessary t help me. More

Fast efficient great service. Cody was very helpful. Good value for the vehicle. Thank you Cody was very helpful. Good value for the vehicle. Thank you More

Very good dealership process was quick and easy to purchase a new vehicle at the dealership purchase a new vehicle at the dealership More

Staff is very helpful. Buying a car here was quick and painless. Was able to get all my questions answered. Buying a car here was quick and painless. Was able to get all my questions answered. More

We ended up buying a vehicle because of the excellent service that the sales team gave us service that the sales team gave us More