As many other reviews have stated, this deal is beyond awful with their work, quality assurance, and customer service. Time frames are never met, work is never completed, vehicles have been returned dirty and in worse condition than when it was originally dropped off. Many of the responses from service managers have been agreeable with me, but never acted on. The best I've received was a free oil change. Jiffy Lube could do that for $20... thanks for really trying to make things right. On a maybe better note(?) they have recently changed some service managers around so it might get better? But I doubt it. Oh and NEVER let them send your vehicle out to their collision center. I don't have enough time in the day to go into details about how bad the work is or how the vehicles get treated.