Balise Ford

2014 Ford fusion My wife and I bought a 2014 Ford fusion from Bryan Royea. This was our first time at Balise and our first Ford. Bryan treated us great, answered all My wife and I bought a 2014 Ford fusion from Bryan Royea. This was our first time at Balise and our first Ford. Bryan treated us great, answered all questions, showed us several model years so we could compare. He made the buying experience very comfortable and never pressured us one way or the other. We would definitely recommend Balise to anyone. Thanks for everything! More

Service Excellence Iraida-12-1 Service Excellence Balise Ford Wilbraham, MA has a strong service team providing service excellence in each step of the process. We w Iraida-12-1 Service Excellence Balise Ford Wilbraham, MA has a strong service team providing service excellence in each step of the process. We were shopping for a car for my son and were trying to decide between two different brands. We were serviced by Ethan Harvey (Sales Consultant) at Balise Ford Wilbraham, Massachusetts. We were very impressed with the knowledge he had about the specifics of the car and his interpersonal skills are to be admired. I am not an easy- to- please parent. I never felt pushed to make a decision or “sold” to in the whole process. Ethan is a personable, friendly and knowledgeable. I will be referring my friends, family and co-workers to Balise Ford Wilbraham. They really care and give you a true service excellence experience. Thank you Ethan and thank your team at Balise! More

90K Service My service experience was excellent. From the time I called to set up my appointment for the 90K service of my 2008 Ford Focus, to the actual pickup My service experience was excellent. From the time I called to set up my appointment for the 90K service of my 2008 Ford Focus, to the actual pickup of my vehicle, everything was handled in a polite and professional manner. I had my 2013 Ford Fusion 15K service completed at Balise just two weeks earlier and that experience was quite positive, as well. I cannot say enough good thing about my continued experience working with Monica Brown, my service advisor. She is, simply, the BEST! Thank you Monica and thank you Balise Ford of Wilbraham. More

First time buyer I just purchased a ford edge at balise ford in wilbraham and I love my new car! Everyone that works there is so friendly! I would highly recommend the I just purchased a ford edge at balise ford in wilbraham and I love my new car! Everyone that works there is so friendly! I would highly recommend them to all my friends and family! More

oil change As always i drop my truck off to monica in service and she calls my cell when it is complete one time i was working at a near by company and my truck As always i drop my truck off to monica in service and she calls my cell when it is complete one time i was working at a near by company and my truck was in the shop i received a call from my younger sister that our mother was going to pass away within 24 hours i called monica she had her transport guy at my job in less than 10 minutes they brought me directly to my truck and said catch us later for payment and go be with your mother i will never forget that act of kindness from monica and rick, i now work at the dealership myself. More

service I purchased my Ford Taurus here last year. Balise Ford services my car with continued efficiency & friendly employees. I would highly recommend to my I purchased my Ford Taurus here last year. Balise Ford services my car with continued efficiency & friendly employees. I would highly recommend to my friends & family. More

2nd New Vehicle Purchase From Balise Ford This Year!! We are now the proud owners of a new 2014 F150 FX4. We replaced our 2012 F150 XLT. We had a great experience with the purchase of this truck. We were We are now the proud owners of a new 2014 F150 FX4. We replaced our 2012 F150 XLT. We had a great experience with the purchase of this truck. We were in and out of the dealership in under two hours. Our salesman was Dave Z.; he is the best. This is the second vehicle we purchased from Dave this year. The entire team was great: Dave, Charles, and Ryan. Thanks for a great experience. They listened to what we wanted and helped us by showing us the different options we had. We also have had great experiences with the Quick-lube Service; Katy is also great to work with! Great team at this dealership!! More

Excellent Service at Balise Ford in Wilbraham Monica & her team in the Service Area are easy to work with, are super friendly and very professional. They quickly addressed my cars 3 recalls with Monica & her team in the Service Area are easy to work with, are super friendly and very professional. They quickly addressed my cars 3 recalls with no waiting for appointments, they're proactive in providing updates along the way, and can usually have my vehicle in and out the same day. As a working parent that carts kids to and from different sports I totally appreciate the quick turn around time. Monica has been great about returning my calls and thoroughly answering my questions in terms I can easily understand. I love the fast lane for oil changes... in & out for a very reasonable price. So fast & easy even my teenager was willing to take my car in! Thank you! More

Happy Good experience working with Ethan from start to finish. Needs a little work to be cool and collective under pressure. Had to wait for the finance per Good experience working with Ethan from start to finish. Needs a little work to be cool and collective under pressure. Had to wait for the finance person Ryan about 15 minutes. I gave the dealership 4 days to get paperwork ready and still had to waitThe dealership was clean seems to be somewhat organized. I would give Balise another chance to purchase a car.Thanks More

Our salesman was great Michael Tavares took the time to explain all options. He included both myself and my wife in all discussions and made sure our questions were well ans Michael Tavares took the time to explain all options. He included both myself and my wife in all discussions and made sure our questions were well answered. When negotiations began, he made you feel that he was on our side to insure that everyone was satisfied. In all of our years buying cars he was the best salesman we ever dealt with. Polite, respectful, and with a sense of humor. More