Balise Ford

Great dealwrship This was the second time I purchased a Ford this year from Balise Ford. Both times the salesman Sebastian was great. No BS no pressure approach that This was the second time I purchased a Ford this year from Balise Ford. Both times the salesman Sebastian was great. No BS no pressure approach that was refreshing from a dealership. I will definitely return when it is time to trade these cars in. More

WORST DIAG TECHS!! Service Mgr doesn’t respect customers!! Had my vehicle in for a parasitic drain. Tech snapped off my wire harness from the battery and let my new battery drain. Now they say I need 5 wire ha Had my vehicle in for a parasitic drain. Tech snapped off my wire harness from the battery and let my new battery drain. Now they say I need 5 wire harnesses and a new battery for a total of $2800 plus labor!?!?! The service manager Chris Miller says he doesn’t believe his tech would do that and I should go warranty my battery from where I bought it from. Really? That’s the service I get? Wth?!?! I highly recommend staying away!! The quick lane looks like a safety hazard waiting to happen with garage and oily rags all over the floor with dripping oil hoses making puddles everywhere. They definitely don’t take pride in their service or customer experiences. 1 star is extremely generous. More

Bought a used f150 The sales people at balise Ford of wilbraham were outstanding! They really went out of there way for me to get the right truck for me. Ryan did alo The sales people at balise Ford of wilbraham were outstanding! They really went out of there way for me to get the right truck for me. Ryan did alot of figuring of numbers for me. He has a great personality and I will definitely do business with him again! More

Excellent experence Damio and the whole Balise Ford team has been a pleasure to work with. I would recommend my friends knowing they would be treated by a great team that Damio and the whole Balise Ford team has been a pleasure to work with. I would recommend my friends knowing they would be treated by a great team that treats you with the respect that you expect!!! More

Explorer We are first time Ford buyers and loving it. Preston and the rest of the team at Balise Ford of Wilbraham provided an extraordinary sales experience. We are first time Ford buyers and loving it. Preston and the rest of the team at Balise Ford of Wilbraham provided an extraordinary sales experience. Rolled out the red carpet and delivered white glove service from start to finish!!! More

False promises They say one thing and never follow through. Been back multiple times with the same result. Certified used car 170 point check list means nothing if y They say one thing and never follow through. Been back multiple times with the same result. Certified used car 170 point check list means nothing if you don't actually do the work. More

Great! These guys are the best. The process was smooth and I would send my friends joe, Chris and Dave did great! Will come back to buy another vehicle for These guys are the best. The process was smooth and I would send my friends joe, Chris and Dave did great! Will come back to buy another vehicle for my family More

Very smooth and relaxed atmosphere. Facility is very nice! All employees I spoke with were very professional, friendly and a few had a good sense of humor. Made us feel very relaxed and special. I would defi All employees I spoke with were very professional, friendly and a few had a good sense of humor. Made us feel very relaxed and special. I would definitely More

Best dealership I have ever been to! Going into Balise Ford I was very nervous about purchasing a car. However, that anxiousness automatically disappeared as soon as I realized how caring Going into Balise Ford I was very nervous about purchasing a car. However, that anxiousness automatically disappeared as soon as I realized how caring and professional Oscar was towards his job. I'm so grateful that I took a chance and went to Balise Ford and highly recommend this dealership to those who are looking for a relatable car and amazing customer service. More

Professional and fantastic customer relation My service experience with Balise Ford was a very unusual one for me. I've been a longtime F-150 owner but my ecobust 2.7l engine failed back in Decem My service experience with Balise Ford was a very unusual one for me. I've been a longtime F-150 owner but my ecobust 2.7l engine failed back in December. Balise managed every single aspect with ESP and Ford Motor and kept me on the road for almost 10 weeks. Between Tom my service advisor and Seth the service manager, they made this unpleasant experience painless. Thank you so much again. . More