Balise Honda

"Great Customer Service" - with a smile! On February 16 I had a dead battery the forecasted weather -6 degrees below in Springfield. I called the customer service number and was received wit On February 16 I had a dead battery the forecasted weather -6 degrees below in Springfield. I called the customer service number and was received with a courteous and understanding voice. I was able to bring my car in (after recharged by AAA). I have been a customer of Balise for over 20 year and 6 cars (all Hondas - from Miguel) later I am still raving about Balise Honda. A few years ago thing got a little lax but I am happy to say it appears you are back on the ball! - Great Customer Service (with a smile). I was very impressed by Colleen's greetings, knowledge of the work to be done, time and other details that matters most to me. She has a pleasant personality, politically correct friendly and personable. It was a pleasure to have the opportunity to meet her. I also believe the repair technicians did a wonderful job- Kudos to them! Thank you Balise Honda Service. More

Excellent customer service! Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my veh Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my vehicle. She also explained the extended warranty claim process to my satisfaction. Excelent customer service! More

Jim Pirro Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensu Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensure my happiness. I got a great deal and am now the owner of an RX350. Thank you Balise and thank you Jim!!! More

OIl change & filter service Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Do Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Don't remember his name) Explained to him what I wanted done and about a slight problem I had had the last time in for service. He checked it right away and made sure it was fixed .(rear window wiper not installed properly) Waited less than hour for all work to be done. Never have had any trouble with Balise Honda or Balise Lexus More

Oil Change & Filter, Rotate Tires Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service t Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service to be completed. Service rep Jim Kern was very attentive and friendly. More

Oil & filter change, tire rotation I waited for the completion of service - took about an hour, which seemed reasonable. Customer service was great, and they gave me prices for suggest I waited for the completion of service - took about an hour, which seemed reasonable. Customer service was great, and they gave me prices for suggested repairs - no pressure. More

Oil change We took our car for an oil change. We had an appointment, but it still took two and one half hours to change the oil. This is the second time we h We took our car for an oil change. We had an appointment, but it still took two and one half hours to change the oil. This is the second time we had to wait for an oil change. More

Excellent service I had 3 recalls on my car. I called and they gave me a quick appointment. They also gave me a lender for the day. When I picked up my car I notice by I had 3 recalls on my car. I called and they gave me a quick appointment. They also gave me a lender for the day. When I picked up my car I notice by the documents that I received pertaining to the work they did on my car that not only they completed all three recalls but they completed an entire inspection of my car to ensure everything was good and the transmission was running well. Good customer service and quick service. Thank you and God bless More

hesitation i bought a 2013 CRV in early august, the first week i had it had a hesitation. i took back to the dealer they could not find anything wrong. i have ta i bought a 2013 CRV in early august, the first week i had it had a hesitation. i took back to the dealer they could not find anything wrong. i have take it back three more times and they make do what i'm saying it's doing. they checked with Honda they said they have no fix for problem. Balise is trying to fix the problem but they can't make it do what i'm complaining about. hopefully it will happen all the time then they will find problem. More

JOKE IS ON ME I BROUGHT MY 2015 CR-V FOR OIL CHANGE/ TIRE ROTATION TIRE ROTATION NOT DONE I MARKED THE TIRES DUE TO OTHER BAD EXPEDIENCES THE DID IT AFTER I POINT I BROUGHT MY 2015 CR-V FOR OIL CHANGE/ TIRE ROTATION TIRE ROTATION NOT DONE I MARKED THE TIRES DUE TO OTHER BAD EXPEDIENCES THE DID IT AFTER I POINTED IT OUT TO THEM NOW NEED TO GO BACK DUE TO TIRE LIGHT LIGHT ON More