
Balise Honda
West Springfield, MA
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Excellent customer service! Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my veh Colleen explained everything thoroughly and all of my questions were answered. She made me aware of all extended warranties and all recalls for my vehicle. She also explained the extended warranty claim process to my satisfaction. Excelent customer service! More
Jim Pirro Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensu Overall amazing experience. I found the car of my dreams and was treated exceptionally. Jim Pirro treated me like family and took great care to ensure my happiness. I got a great deal and am now the owner of an RX350. Thank you Balise and thank you Jim!!! More
OIl change & filter service Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Do Brought my 2012 CR-V in for service and was slightly early for my appointment. Was taken in right away and greeted by a very friendly service rep. (Don't remember his name) Explained to him what I wanted done and about a slight problem I had had the last time in for service. He checked it right away and made sure it was fixed .(rear window wiper not installed properly) Waited less than hour for all work to be done. Never have had any trouble with Balise Honda or Balise Lexus More
Oil Change & Filter, Rotate Tires Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service t Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service to be completed. Service rep Jim Kern was very attentive and friendly. More
Oil & filter change, tire rotation I waited for the completion of service - took about an hour, which seemed reasonable. Customer service was great, and they gave me prices for suggest I waited for the completion of service - took about an hour, which seemed reasonable. Customer service was great, and they gave me prices for suggested repairs - no pressure. More
Oil change We took our car for an oil change. We had an appointment, but it still took two and one half hours to change the oil. This is the second time we h We took our car for an oil change. We had an appointment, but it still took two and one half hours to change the oil. This is the second time we had to wait for an oil change. More
Excellent service I had 3 recalls on my car. I called and they gave me a quick appointment. They also gave me a lender for the day. When I picked up my car I notice by I had 3 recalls on my car. I called and they gave me a quick appointment. They also gave me a lender for the day. When I picked up my car I notice by the documents that I received pertaining to the work they did on my car that not only they completed all three recalls but they completed an entire inspection of my car to ensure everything was good and the transmission was running well. Good customer service and quick service. Thank you and God bless More
hesitation i bought a 2013 CRV in early august, the first week i had it had a hesitation. i took back to the dealer they could not find anything wrong. i have ta i bought a 2013 CRV in early august, the first week i had it had a hesitation. i took back to the dealer they could not find anything wrong. i have take it back three more times and they make do what i'm saying it's doing. they checked with Honda they said they have no fix for problem. Balise is trying to fix the problem but they can't make it do what i'm complaining about. hopefully it will happen all the time then they will find problem. More
JOKE IS ON ME I BROUGHT MY 2015 CR-V FOR OIL CHANGE/ TIRE ROTATION TIRE ROTATION NOT DONE I MARKED THE TIRES DUE TO OTHER BAD EXPEDIENCES THE DID IT AFTER I POINT I BROUGHT MY 2015 CR-V FOR OIL CHANGE/ TIRE ROTATION TIRE ROTATION NOT DONE I MARKED THE TIRES DUE TO OTHER BAD EXPEDIENCES THE DID IT AFTER I POINTED IT OUT TO THEM NOW NEED TO GO BACK DUE TO TIRE LIGHT LIGHT ON More
Another Great Balise Experience I recently purchased my fourth car now from Balise, this time a Honda CRV. Liza Lozada was wonderful and professional and treated me great, from start I recently purchased my fourth car now from Balise, this time a Honda CRV. Liza Lozada was wonderful and professional and treated me great, from start to finish, even coming in on her day off to make sure I got my car on time. I have to say I always end up at Balise, after shopping around, because they give me a fair no nonsense price, and I am treated well by everyone at their dealerships (Honda and Toyota so far). I do my homework and shop around, and still have ended up at a Balise dealership for my last four cars. Thanks so much Balise. Mike Santos More