Balise Honda

Two hours for an oil change? Unless you like wasting your days off take your service business elsewhere. Made the appointment a week prior and still sitting here? What's the point of an appointment? days off take your service business elsewhere. Made the appointment a week prior and still sitting here? What's the point of an appointment? More

I purchased my Honda Civic in 2003 and have always taken my car to Honda in W Spfld for all my service repairs. In 10 years I've never had a bad experience, ok maybe 1 but they made it right without even as my car to Honda in W Spfld for all my service repairs. In 10 years I've never had a bad experience, ok maybe 1 but they made it right without even asking. I think Chris and his team in the service dept are always friendly and treat everyone with respect. I could take my car elsewhere but I know a good thing and will stick with Balise Honda's service dept. Diane Misiaszek More

I just think that it was not cool that my vehicle needed I just think that it was not cool that my vehicle needed more parts and repairs when he thought I was going to be paying $779.00 for it. Then when I just think that it was not cool that my vehicle needed more parts and repairs when he thought I was going to be paying $779.00 for it. Then when I notified them that I had an a extended warranty, which you think they would have already known seeing how its my delaership I purchased the MV from and have all my service done there. Then maybe they could just do half the work and maybe that would fix the problem. Then the repairs would have to go through Honda Care then it only needed half the work til he could justify the rest by me saying after the work was done that I still had a problem with the car. Of course this means having to inconvience me for another day to get the mv there. More

I ONLY recommend this dealer if you go in there knowing what you are doing! Don't not go in there not knowing much because they WILL sucker you! Rudy was a very good salesman however when it came down to d what you are doing! Don't not go in there not knowing much because they WILL sucker you! Rudy was a very good salesman however when it came down to do "paper work" with SHANE that's when all the lies begun.. He suckered me into buying the Honda Care coverage he told me if I did not buy it there and then that I could not buy it at all which is a lie.. He sold me a plan coverage for $1,500.00 telling me that was the lowest price he can offer me and that there was no way he can work out any deals because then he would be losing out which ended up being another lie..when I came home and did the research the cost of the plan he sold me for $1500.00 is actually $750.00! He DOUBLED the price!! My best advice do not buy any Honda Care coverage throught this dealer unless you've done your research of the real prices first!! More

This was my 3rd car that i purchased and I’m not loyal to any one dealership. I bought my last car at curry, and they are horrible, so i thought I would give Balise Honda a try. I have heard very good things any one dealership. I bought my last car at curry, and they are horrible, so i thought I would give Balise Honda a try. I have heard very good things about Balise from people know. I called and spoke to Miguel. We set up an appointment. When i got there he showed me the car and went over everything about it. We negotiated on the price and my trade, which I still don’t think I got enough for, but who does? The amount was fair so i said ok. I still wasn’t happy about the price of the New car so Miguel went and got the sales manager, and I thought, "Here we go" here come the salesman games. But to my surprise the sales manager was very helpful and very easy going. Both he (Charles) and Miguel made me feel very comfortable and took care of me on the price. I will recommend Balise Honda to all my friends and Family from now on. Ask for Miguel. He's been there 16 years. A real pro. More

I had a very positive interaction with the dealership through email, and received a quote. When I went in to buy the car, they didn't have the color I wanted, but said that they could easily arrange for through email, and received a quote. When I went in to buy the car, they didn't have the color I wanted, but said that they could easily arrange for it. We signed a contract and I was to have the car within a few days. So far, so good. Over the next 10 days, however, I received the run around. Each person I talked to claimed that the last person wasn't authorized to say what they said (i.e. they were lower on the hierarchy). This happened four times. It culminated with my arriving to pick up the car only to find that they raised the price. After 30 minutes of wrangling, I remembered that I had signed the contract, signed by someone I had met with on the first day, confirming the price. I retrieved the copy from the pile of papers in front of the salesperson. Once again, he stated that the person who signed it wasn't authorized to confirm the price, even though he had the same job title as the man I was speaking with. When I confronted him, he just shrugged, but would not honor the price agreed to. Basically I was lied to over and over and over. The problem was that at this point, they had the car on the lot and really didn't care whether or not I bought it, since they could easily sell it to someone else, probably for a higher price. I needed the car that week, so I bought it, but felt like I had been violated. I will NEVER buy from Balise again. Ever. More

Sold me a "Certified" used Accord with 44,000 miles on it. 8000 miles later i brought it in because of a clutch issue and strange engine sounds. Leaking gasket was the culprit of the noise, repla miles on it. 8000 miles later i brought it in because of a clutch issue and strange engine sounds. Leaking gasket was the culprit of the noise, replaced it next day. Clutch was "considerably" warn out and needed to be replaced. I have been driving standard vehicles since i acquired my license and they had the audacity to blame my driving. They claimed their "certification" process is flawless, but after taking my car to another garage to have their work on my gasket checked out the mechanic told me that the gasket was installed wrong! Any credibility these people have for service is now out the window. They want to charge me for a clutch that was already worn out when i bought it, but claim that they certified it and there's no way theyre at fault. Stay away from this dealership, go to another Honda dealer. More

I bought my used Subaru Outback through this dealership in Aug 11. They had agreed to go pick it up from a sister store in RI. I was told if they were to go get it that I was expected to buy it, whatever. in Aug 11. They had agreed to go pick it up from a sister store in RI. I was told if they were to go get it that I was expected to buy it, whatever. Once it was at the dealership I was told that everyone was too busy to set me up on a test drive but I could drive it around the lot to see what it was like. At this point my spidey sense was telling me to run but I liked the car so I stayed. I was then told by the salesman that I was expected to pay full asking price because they went and got it for me. I told him that was not going to happen. The day that I was supposed to take delivery of the car I saw it in a parking lot of a Costco in CT. The salesman decided to take it for a ride and run some errands, wicked cool. I went to go take delivery later that night and I was then told it wan't ready because the insurance company wasn't insuring cars that day. That was a lie because I had already transfered the insurance myself. It took two extra days to take delivery for various reasons. The car had to be sent back to the service dept a few times for recurring problems.I finally gave up bring it back and chose to deal with the problems. I began to notice that all four tires would go flat every few weeks and brought that to the attention of the management. After some back and forth discussion, he told me he would replace two tires and not four even thought the manual clearly states that all four need to be changed because its AWD and damage to the transfer case can occur if four arent replaced. While this was happening the radio lighting stopped working. He told me I bought a used car and should expect these things to happen. NICE. After writting to Mike Balise, Larry offered to trade my car in and make things right. I bought the car for 11,800 and he offered me 5,000 in trade, Really? His reasoning is that is was a subaru on a honda lot and he had no interest in it. I will never step foot in the honda dealership again. I got screwed at Balise Honda. My air compressor gets a workout keeping the tires inflated. More

I bought a 2007 Tahoe from these guys, and sent it straight oversees to a friend. After reaching there, I found out that it had a deployed airbag and it had been to an accident. I have never been told straight oversees to a friend. After reaching there, I found out that it had a deployed airbag and it had been to an accident. I have never been told that by the sales person I worked with. I would not recommend this dealership to anyone. My Tahoe turned out to be rusty, and in a bad shape. I did not see the car as I based my purchase on the good ratings and on the salesperson's description of the vehicle. All I can say, BE CARFUL when dealing with them. Good luck in your purchase somewhere else. More

I worked with Kim Morris for the second time, and she gave me a great deal. I traded in my 2006 Honda Pilot for a 2008 Honda Accord. Kim worked quickly and effectively, and did a lot of work without me n gave me a great deal. I traded in my 2006 Honda Pilot for a 2008 Honda Accord. Kim worked quickly and effectively, and did a lot of work without me needing to be there. I spoke with her over the phone in the morning, and she had me come in later in the day to drive away in my new car. It was a wonderful experience. The price was right, the service was excellent, and the deal was unbeatable. I couldn't be happier with Kim or Balise. Go there- you won't be disappointed. More