Balise Hyundai of Cape Cod

Buying a new car is very often a time consuming, stressful and sometimes unpleasant experience. This is even more true when considering a pre-owned vehicle. At Belize they were on the ball frm the b stressful and sometimes unpleasant experience. This is even more true when considering a pre-owned vehicle. At Belize they were on the ball frm the beginning. Mr Darrell Askew quickly got all the necessary information from me and gave me my options. I felt his answers to my questions were always sincere , and though he intended to make a sale he never pressured me, Ultimately he sold me a car that I was happy to drive away with and didn’t feel as though I over spent. And I got a car that suits me. Mr Askews attention to small details helped expedite and finalize my purchase. If you’re shopping for a car on Cape Cod be sure to check out Balise Hyundai and ask for Mr Darrell Askew. More

friendly staff, many different options of car, helpful sales representative, great service and wonderful crew sales representative, great service and wonderful crew More

Blatantly dishonest and deceptive. First, Darrell Askew, sales rep, raised the price of the car 1,000 dollars above the Balise advertised price in his offer. The 995.00 coating fee was hidden until the ap sales rep, raised the price of the car 1,000 dollars above the Balise advertised price in his offer. The 995.00 coating fee was hidden until the appearance of the offer, and was non-negotiable. The document dollar. fees were over 600.00. There was no mention of the APR, and was high even with pre-approval. Darrell was just doing his job I understand that. Jason, a sales manager was dismissive and rude. Balise is the nightmare dealership that Consumer Reports urges you to avoid. You have been warned. More

Thought I was back to the 1980's with what Jason insisted was "added value" with $2,000 worth of 3M paint protection, $500 worth of premium floor mats and asking me for an extra $500 if I was not going to fi was "added value" with $2,000 worth of 3M paint protection, $500 worth of premium floor mats and asking me for an extra $500 if I was not going to finance through them. Also informed me that other Hyundai dealers were just adding up to $5,000 over MSRP and offering nothing for it and that Balise can "sell for whatever they want" Is Hyundai Corp really okay with this crap? More

I went online to research a new Sonada and get quotes. They called me the next day to set up a test drive. I thought why not, I'll get a better idea if this is the car I want. When I showed up at the appo They called me the next day to set up a test drive. I thought why not, I'll get a better idea if this is the car I want. When I showed up at the appointment, Jeremy told me they didn't have that trim model on the lot. He then pushed me to get a different one that they had on the lot. When I said no, I wanted that trim model. He pushed for me to sign paperwork to commit to buying the car before he would see if he could locate it at a sister dealership. I then got up and started to leave, that's when he got Jason and the two of them tried to intimidate me into signing the paperwork. I will NEVER go to Balise again! More

I had a bad experience trying to get my car on the Hyundai Balise !! I agreed a 2.9% interest, the seller said he had reached 2.9%, I asked to see the final values ​​of the negotiation during the wee Hyundai Balise !! I agreed a 2.9% interest, the seller said he had reached 2.9%, I asked to see the final values ​​of the negotiation during the week and he did not give me the numbers, when I went to sign the papers the real number was 3.9%, I disagreed and the manager Jason was very badly educated with me and spoke some bad words !! The following week the general manager called me apologizing for the accident and we negotiated the purchase of the car in the face of the sincere apologies of the General Manager who really knows how to treat people differently from Manager Jason who was stupid !!! We bought the car, took the car on Tuesday 03/30 and the car showed problems with 4x4s as soon as we left the store at 6:30 pm, the next day on Wednesday 03/31 and returned the car to Hyundai at 9 : 30 am, I explained about the problem they said they were going to take the car to the garage to find out the problem !! I asked if in these cases they would have a spare car, since they had just bought the car and on the next day they no longer had the car !! They said that I would not be entitled to the spare car !!! I said that I wanted to undo the purchase of the car and they said that it would not be possible !!! During the week I called Balis Hyndai several times to get news of the car and they did not answer any calls, I made several calls during the week !!! Today I went to Hyundai Balise to find out what was going on with my car and again I was treated badly by Jason, the security cameras are proof of what he did, I asked where my car was at Balise Service, BMW service and they said that they didn’t know where my car was, it’s absurd that nobody has information about the car and doesn’t know what’s going on !!! I am very sad, because I was fulfilling a dream of my mother to have a new and good car and now we are facing a nightmare where the responsible of Hyundai has no information about the car that was returned to the store 13 hours after we got the car. car believing that we were making an excellent purchase !!! More

Went in for a lease. Test drove it and after the sales person said "so you want it?" After going through the particulars of the lease I put down a deposit, filled out a credit request, signed a bunch of person said "so you want it?" After going through the particulars of the lease I put down a deposit, filled out a credit request, signed a bunch of papers and was told to come back the next day to meet with the financial people to sign the rest of the paperwork. I was told to make sure I called my insurance company first thing in the morning to let them know I was getting a new car. Perhaps they should run your credit BEFORE they have you sign initial paperwork, put down a deposit and congratulate you! Called the next day and was told, oh sorry, we can't give you the car because of your credit. Bad bad policy to say Congrats and then the next day, say...never mind. I will never go to Balise again and suggest if you do, if your not sure about your credit, make sure they check it before they start shaking your hand and saying congratulations. More

This is an honest review of Balise Hyundai. Overall they are a dealership that I do not recommend. I bought a car back in May with the required 30 day warranty according to MA law. Within those 30 days the are a dealership that I do not recommend. I bought a car back in May with the required 30 day warranty according to MA law. Within those 30 days the check engine light came on. I took it in to get repaired and they stated they fixed it. After a couple days of driving the check engine light came on again. They attempted to fix it 2 more times without success. They then wanted to buy the car back from me. Balise stated they are going to send a check to the financing company I used. They did not believe I was entitled to a refund of the down payment I paid when I bought the car. I believed under MA lemon laws that I should be refunded the full purchase price of the car. These conversations were with general manager David Cuesta. I can tell he is not trustworthy and is conniving trying to justify why the dealership deserves my money. There are a couple employees at Balise I would say are respectable but only a couple. I expected more from a dealership with a recognizable name. I did not want to go to court knowing that during Covid it would take many months. Since the dealership in the end did not refund all the money I believe I was entitled to my wife and I will never do business with Balise every again. I will also not advise my family, friends, and those reading this review to not shop at Balise. More

Be careful does not honor 3 month deferred payment when they keep telling you it's all set they are not honest. Last time for business with them they keep telling you it's all set they are not honest. Last time for business with them More

0 STARS!!! HORRIBLE!!! This review is for the service department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I sta department as I had no experience with sales department. I took my car to Balise Hyundai to have recall work done on my 2011 Hyundai Sonata and I started having issues the minute I left the dealership. I’ve done the maintenance on the car for almost 10 years and have never had any issues, been very reliable. The FIRST time I take to the dealership where so called experts worked on it, it starts acting up. They did work on the brake system, and I felt the brakes dragging when driving home so I immediately turned around and went back to the dealership. They looked at it for maybe 2 minutes, said a tech forgot to turn something off and should be fine. Well it wasn’t. I went to start the car the next morning to go to work and it wouldn’t start. I called the dealership to see if they could help and they said I’d have to pay out of pocket to tow the car there, and IF they determined it was their fault, MAYBE they’d reimburse for the tow. I didn’t trust them at all to give an honest evaluation of the issue, much less reimburse for the tow, so I fixed it myself. Turns out they got some type of adhesive on the brake light switch when replacing the bumper on the brake pedal which engages the switch and that was causing it to stick. On top of that, they had not tightened it down properly and it was moving around a lot. So not only did they mess up my car, but they didn’t even have the decency to fix their mistake. What’s worse is Hyundai corporate called after I filed a complaint and the lady I spoke to thought it was a perfectly reasonable trade for me to pay for the tow and Hyundai covers the repair! Show’s the type of company they are. It’s a shame because up until now, I had a very good experience with my Hyundai. Unfortunately Balise Hyundai changed that. I will never buy another Hyundai nor will I recommend them to anyone. More