Balise Hyundai of Fairfield

2015 Hyundai Tucson Excellent experience buying my 1st new car! I was always aware of a change in the timing of everything. Terrance made sure that my car was being taken Excellent experience buying my 1st new car! I was always aware of a change in the timing of everything. Terrance made sure that my car was being taken care of the day that I had the car treated. Was very impressed with the way I was taken care of. More

Great Car Excellent Salesperson, Very satisfied with purchase price. Love the new Sonata ECO.The car has many features we have never had before.Very satisfied w Excellent Salesperson, Very satisfied with purchase price. Love the new Sonata ECO.The car has many features we have never had before.Very satisfied with the overall experience. More

sonata Tim was great along with the friendly staff. The line up of cars is also quite impressive. I would highly recommend Balise for a painless experience a Tim was great along with the friendly staff. The line up of cars is also quite impressive. I would highly recommend Balise for a painless experience and ask for Tim! More

So far So good!...😁 I thought Bentley did a great job easy to talk to.Ty Bentley!...????..You made my family very comfortable,just thought he was a little Messy!!!.??...? I thought Bentley did a great job easy to talk to.Ty Bentley!...????..You made my family very comfortable,just thought he was a little Messy!!!.??...?? just kidding!..thanks again Bentley C U soon. More

Very good From the moment I entered the dealership I felt very comfortable, everyone was courteous and professional. I have been to the service department for s From the moment I entered the dealership I felt very comfortable, everyone was courteous and professional. I have been to the service department for some issues and everyone has been great. More

Nightmare Used Car Experience If you are thinking of buying a used car from Fairfield Hyundai, please read this story and reconsider. PLEASE BE WARNED, nobody should ever have to If you are thinking of buying a used car from Fairfield Hyundai, please read this story and reconsider. PLEASE BE WARNED, nobody should ever have to deal with the nightmare that I did at Fairfield Hyundai. My experience at Fairfield Hyundai started out enjoyable but quickly went downhill. After test driving a 2004 VW Jetta with 66,000 miles, I decided to purchase it. The deal went quick and easy and the price didn’t even need to be negotiated. I was reassured multiple times regarding the thorough 21 point inspections that each car went through before coming onto the lot. Two days after I signed the paperwork and drove the car home, the check engine light went on. The code was read at AutoZone and it said it was either a broken thermostat or a faulty engine coolant temperature sensor. Since the sensor was a cheap fix I purchased it at AutoZone and scheduled the labor to be done the following weekend with my local mechanic. He changed the sensor and cleared the code but about a week later the code came back on. I then notified Fairfield Hyundai about the issue and brought it in to them the following weekend. The car was then reassessed by Fairfield Hyundai and they believed that since the replaced sensor had not been a VW part, this was causing the check engine light coming back on. They ordered the part and we went to Fairfield Hyundai for the second weekend that month to get the part replaced (first time was just the diagnosis.). Another week later (about a month after purchase) the check engine light not only came on again on way to work; the car was unable maintain speed, decelerating and sputtering multiple times and eventually stalling while on the highway. I needed to have the car towed and it was taken to a local mechanic who opened the hood of the car to find a screwdriver with an O ring that was left under the hood of the car from the repair that had been made while at Fairfield Hyundai. After getting a call back from the local garage, we were told that not only did the car need the new thermostat , it was also misfiring –and had a faulty mass air flow system which would cost me approximately $700 all together to fix. I notified Fairfield Hyundai about this issue, and they said that they would take care of the thermostat since it was an open issue (after I fought for the fact that it was the same code as the engine coolant sensor) but the rest of it would be on me. Fairfield Hyundai picked the car up from the garage where it was worked on and brought it back to their dealership for further testing and driving. They had the car for a few days and the engine light came on again while they were testing it. The mass airflow code was coming back up so they cleaned the mass airflow system and said the car should be good to go, but if that code came back on that they would need to replace the mass airflow sensor and that they would take care of it for me. Finally after a couple of weeks of being out of commission, I got the car back and it was running....but not for long. A week went by and yet again the car started misfiring. About two days later it again broke down on the highway and had to be towed to my local mechanic. This time, they replaced the engine coils. Again it worked for about a week and then again started stalling out. I once again brought it to AutoZone to diagnose the code. AutoZone told me that it was the mass airflow sensor code coming up again and that the airflow sensor would need to be replaced. I contacted Fairfield Hyundai since they had told me they would take care of the sensor if that code came up again, and they told me to have it towed there. They diagnosed it, and agreed that the sensor needed to be replaced. They then tried to charge me the $200 for the part and said they would just take care of the labor. After many phone calls and having to speak with management, I was able to get them to take care of the full part and labor as they had promised. They changed the sensor and gave me the car back, but after another week it was again stalling. At this point, the car hadn't even been for an oil change it and it already had $1300 worth of work in addition to breaking down completely and being towed three times, and it still wouldn’t run. Every day that I had the car and woke up to turn the key, I had to live with the fear that it wouldn't make it to work, yet I still owed almost the full price of the car. In the two months that I had had it, it was out of commission and I was left with no form of transportation for over three weeks combined. Fairfield Hyundai couldn't be bothered with any of it. I owed $4000 on the car, and it would not run (this is 2 months in, not years). I was forced to trade it in for nearly nothing so in addition to the repair costs, towing costs, down payment of $2,500, the headache needing to find reliable transportation, and missed work due to not having a car, I was out thousands and thousands of dollars. The whole point in using a dealership to purchase a used car is that they are supposed to stand behind the car and the "rigorous inspections" that they perform on them. Fairfield Hyundai did the bare minimum to get the car out of its warranty period and then told me it is my problem. I cannot tell you how many times I had to call them reporting previously open issues, only to have them tell me it was out of the warranty period and they could not help me. It was a fight for them to cover anything, even the things they had previously promised to take care of. The bottom line is I could not have had a worse experience at Fairfield Hyundai. They have a giant sign that's says “Balise Auto Group Commitment to Quality Sales and Service." Clearly, this is a lie and they couldn't care less about their customers. A good, honest, hard-working American who works 50 hours a week to save some money to buy a reliable form or transportation from a dealership was left without a car and completely threw away almost 7 thousand dollars so that the thieves at Fairfield Hyundai could make a buck. It was the worst consumer experience of my life and this dealership is the most disgusting collection of xxxx that I have ever been associated with. I would never step foot in there again unless it was to prosecute them for the criminals that they are. If you are thinking of buying a used car from Fairfield Hyundai, please read this story and reconsider. PLEASE BE WARNED, nobody should ever have to deal with the nightmare that I did at Fairfield Hyundai. More

Professional The overall experience was very good. The transaction itself was as expected and the presented professionally. I'd recommend this dealership to both The overall experience was very good. The transaction itself was as expected and the presented professionally. I'd recommend this dealership to both family and friends. More

Great experience To be very concise my experience at this dealer was exceptional. No pressure, and an honest concern that I got into the car I really wanted. They work To be very concise my experience at this dealer was exceptional. No pressure, and an honest concern that I got into the car I really wanted. They worked well as a team and was actually a fun experience, I wasn't worried if I was making the wrong choice or not because everyone was kind and made sure I understood whatever I had questions about. More

fantastic brilliant service , sales representative Terrance Calhoun was very polite and friendly absolutely professional sales rep.nice and clean store.all staf brilliant service , sales representative Terrance Calhoun was very polite and friendly absolutely professional sales rep.nice and clean store.all staff was very motivated and friendly. More

Great experience at Fairfield Hyundai! I recently bought a 2015 Santa Fe Sport from Fairfield Hyundai. Tim Costello was the sales person I dealt with and he completely changed my cynical vi I recently bought a 2015 Santa Fe Sport from Fairfield Hyundai. Tim Costello was the sales person I dealt with and he completely changed my cynical view of car salesmen, based on my previous experiences. He was attentive without being pushy. I gave him my budget and he showed me a couple of different cars that I might like. In the end, he delivered the car I wanted at the price I wanted to pay. No stress, no games. I would recommend this dealership without hesitation. More