Balise Hyundai of Fairfield

Completely unhappy! It took me 8 hours and multiple trains to get to this dealership because they had the EXACT car I wanted. Dealing with Dave, the online sales manager for the week prior was pleasant trains to get to this dealership because they had the EXACT car I wanted. Dealing with Dave, the online sales manager for the week prior was pleasant, and I was looking forward to a smooth finalization. It then took the dealership 56 days to complete a 10 registration process, resulting in parking my brand new car and having to find a way to work. No one would take any sort of responsibility or initiative to solve the problem. I was very nice during this process, forward and to the point, but I kept my cool, and tried to help in figuring out where the ball was dropped. The General Sales Manager, Michael Riccelli, never returned my calls, and the overall communication from the staff was beyond limited, and for the most part, lies. Fairfield Hyundai fails at customer service, follow up, and follow through. Id never recommend them. More

Great experience! The sales consultant, Henley, was polite, professional, and patient, without the usual sell-at-all-cost attitude. I would highly recommend this dealership. polite, professional, and patient, without the usual sell-at-all-cost attitude. I would highly recommend this dealership. More

I came to Fairfield Hyundai not knowing what to expect and was impressed more than any other buying experience before. There was no pressure and Phil was so kind and knowledgeable and made my purchase ver and was impressed more than any other buying experience before. There was no pressure and Phil was so kind and knowledgeable and made my purchase very enjoyable. The Sales Manager Dave was so professional and brought all of his professionalism to the table from the very beginning. The owners should rest comfortably knowing that their store has a great guy in Dave at the helm. I am so happy with my purchase and owe it all to Fairfield Hyundai who made my experience so wonderful. More

I came to Fairfield Hyundai expecting nothing as I was unemployed. I sat down with Ryan and explained that I was unemployed and and my former lease was ending. I further stated that I needed to have pay unemployed. I sat down with Ryan and explained that I was unemployed and and my former lease was ending. I further stated that I needed to have payments lower that what I had. He jotted down some information then went and spoke with the owner. The owner came over to us and introduced himself then stated he could get us into a brand new 2013 Sonata for a lease payment of $17.00 less then my last lease. Now you may think this is small potatoes, but other car companies were in the same ball park as my former lease and the car being offered was not even a 2013. I was very happy with my results and I would go back there on future leases. More

Great service, very knowledgable people with no hassle. We leased a veloster and are very happy with it. Ryan Olphonce was very nice and knowledgable We leased a veloster and are very happy with it. Ryan Olphonce was very nice and knowledgable More

Excellent experience. Ryan was very knowledgable about the vehicle and had us in the new car we wanted within a couple of hours. The follow up after the sale was excellent. the vehicle and had us in the new car we wanted within a couple of hours. The follow up after the sale was excellent. More

I came in for a promotion to win a token of prize. sat down with Ryan and and said that the only way that i would buy a car is if he can get the payments less than i have them at the present time with my down with Ryan and and said that the only way that i would buy a car is if he can get the payments less than i have them at the present time with my old car. i was pying way to much. Afetr i gave him some info on my car ghe was very confident that it would work out. so i said what the heck. had my doubts since most salesman are quite the pushy type. He made me feel very confortable and gave me no pressure at all. I told him what i could and could not do with the the payments and what i wanted in a car. I ended up with a better car then i had and less payments then my other car. CVery happy. your service had been quite a pleasent experience. thank you so much for making a stressful situation not stressful. Herbert Scott Packard More

They sold me a car full of MICE. I trade in two luxury cars in an excellent condition and I bought two new Hyundais thinking I can save some money. Two days later I discover that my kid’s stroller and car cars in an excellent condition and I bought two new Hyundais thinking I can save some money. Two days later I discover that my kid’s stroller and car seat that I had in one of the cars were destroyed. I called the dealership and the headquarters right away explaining to them that one of the cars they sold me was full of mice. They told me that they are not responsible for anything and they don't care about the condition of the car. I leave in my house for 7 years and I have 4 cars on my lot. We never had problems with mice. The car is destroyed the mice ate the dashboard, wires in the engine and the seats. This is the worst experience I ever had in my life. I called the headquarters and they basically told me that this is not their problem. Don’t buy Hyundai, eventually it would cost you more than a luxury car. At least not from the Fairfield dealership in Connecticut. Once they sell you the car the next day they don’t know you. The worst customer service of my life. Now I have to pay $23,000 loan for a destroyed car. I am wondering if the president of Hyundai would like to have his kids traveling in a car destroyed by mice. PS: DO NOT BUY HYUNDAI. More