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Balise Lexus

West Springfield, MA

4.9
296 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 296 reviews

September 21, 2022

Always pleasant and fair. Loaner. Car is very helpful. Waiting area is comfortable, clean with complimentary drinks and snacks. More

by JaeR.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
September 19, 2022

My experience with Balise Lexus service center in Springfield, MA was excellent. The service attendant, Dimitri, was kind, courteous and thorough. Overall, I was Very impressed with the service, I More

by JeannieC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri
September 17, 2022

They were very professional and pleasant not pushy which I appreciated. Explained everything! Thank you More

by Lexiem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Spear
August 18, 2022

Visit wad Very prompt and professional. Always a pleasure to visit Bali services Lexus anytime More

by ngonobiwaah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Gotlieb
August 12, 2022

Marc was our salesman and he did a outstanding job. He made us feel welcome and was not pushy like other places. He was also very informative about the brand. Overall it was a excellent experience from More

by Sme702
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc and Bill
August 10, 2022

Excellent customer service from time I arrived the gentleman who took my keys and the gentleman, Joe who checked me in. More

by Julie Nawracaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
August 09, 2022

The service was excellent. They picked up and returned my car when they said they would. The driver Harry and the service rep Dmitriy Gotlib was very helpful and friendly. It w More

by drjwheeler
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib,and Harry
August 08, 2022

Balise Lexus did a fantastic job - from great customer service to keeping my 2006 IS250 in tip-top driving condition! More

by Pmadden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
August 08, 2022

Courtesy helpful getting us in in a timely fashion. Bring the car back to us cleaner than when we brought it there. Great people to work with. More

by Nonibonni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe anzoli
July 30, 2022

Best Lexus dealership with the best people. Joe was the best. He took care of everything More

by mscagliarini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2022 -

mscagliarini responded

Best dealership around

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