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Balise Lexus

West Springfield, MA

4.9
296 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 296 reviews

September 28, 2024

Great customer service! Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle More

by Kgrabowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
September 22, 2024

Very enjoyable experience, bill and Chris and Barbara where very professional and enjoyable to work with More

by Joey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Bill and Barbara, Giovanna Bacchiocchi
August 28, 2024

Very responsive to inquiries. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. More

by Mauigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Giovanna Bacchiocchi
August 07, 2024

Very professional, explained what they were about to do, if any other problems were to be resolved, he would inform me. No new issues, when I met before leaving, he discussed what we need to be aware More

by stevebuzzelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service department
August 03, 2024

Thank you for letting me trust that the job is well done. Wonderful service! Friendly and helpful!. Thank you all More

by Ufymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
July 20, 2024

Love my vehicle and Great service! I would highly recommend Balise for your Lexus purchase. More

by fhlhero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
July 19, 2024

My experience with Balise Lexus was very positive. Sales, Service, and Tech staff were helpful, patient, and accommodating. I highly recommend this dealership. I am also extremely happy with my 2024 L More

by mmash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barbara Spear (Sales), Hannah in Dept., Christian Thomas (Delivery Specialist)
June 13, 2024

Great place and wonderful employees. We’ve had positive experiences all times we’ve been here! More

by momrupke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
June 02, 2024

Great and smooth experience, Chris it’s alway very attentive and supportive. I also really appreciate the videos from tech. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Giovanna Bacchiocchi
May 26, 2024

I am a Balise fan because very early in our now thirteen year relationship, I learned that my sales person and thereafter my service adviser learned what I was about and demonstrated a strong desire to fulf More

by Critical Customer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
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