
Balise Lexus
West Springfield, MA
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Great customer service! Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle More
Very responsive to inquiries. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. More
Very professional, explained what they were about to do, if any other problems were to be resolved, he would inform me. No new issues, when I met before leaving, he discussed what we need to be aware if any other problems were to be resolved, he would inform me. No new issues, when I met before leaving, he discussed what we need to be aware of in the future. More
My experience with Balise Lexus was very positive. Sales, Service, and Tech staff were helpful, patient, and accommodating. I highly recommend this dealership. I am also extremely happy with my 2024 L Sales, Service, and Tech staff were helpful, patient, and accommodating. I highly recommend this dealership. I am also extremely happy with my 2024 Lexus ES 300h- it is a well-designed, quality vehicle with the smoothest/quietest ride I have ever experienced (including Jaguar, BMW, and Audi). More
I am a Balise fan because very early in our now thirteen year relationship, I learned that my sales person and thereafter my service adviser learned what I was about and demonstrated a strong desire to fulf year relationship, I learned that my sales person and thereafter my service adviser learned what I was about and demonstrated a strong desire to fulfill my expectations with a high degree of honesty and integrity. I experienced no 'gaming", and that has been the way this dealership is run. They have earned my respect and business. I never tire of sharing my experience with others. More