
Balise Lexus
West Springfield, MA
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Excellent Service, Excellent People Everyone working was very helpful and polite. Jim was awesome, he was very down to earth and great to work with. Without a doubt bringing my family to Everyone working was very helpful and polite. Jim was awesome, he was very down to earth and great to work with. Without a doubt bringing my family to you for their new cars! More
Superior We keep coming back because you are the best. Ed, Isaac and the team rate all 10s. Your review of all of the features our our new RX was impressive We keep coming back because you are the best. Ed, Isaac and the team rate all 10s. Your review of all of the features our our new RX was impressive and very helpful. More
geat car buying experience My husband and I went to the dealership 5 tkmes before we decided which vehicle we wanted. They were very patient and helpful in making our decision My husband and I went to the dealership 5 tkmes before we decided which vehicle we wanted. They were very patient and helpful in making our decision. This is our first Lexus and probably not our last. The dealership was great and all the staff were wonderful. More
Patience, Courtesy, and class I just finished a three month search for the perfect dealer to buy my NX from in the area. Other dealerships were closer to me, but they didn't seem I just finished a three month search for the perfect dealer to buy my NX from in the area. Other dealerships were closer to me, but they didn't seem to want to help me find the 'right' car for me. So, I picked up the phone, called Balise, found Jim Pirro - and my luck changed. He told me he did not have 'my' car on the lot - but would find it for me - and he did. Finally the day came, we met at Balise, we negotiated, we had a great time - I trusted Jim, Bill and the Manager to have my best interest (and wallet) at heart. No one lost. Balise delivered the car to my house (90 miles away) two days later. Who does that!!? Thanks Balise!! More
Best car buying experience I have purchased over twenty five vehicles in my lifetime and can say without reservation that this was my best car buying experience ever. My sales p I have purchased over twenty five vehicles in my lifetime and can say without reservation that this was my best car buying experience ever. My sales person (Kate Bedard) was knowledgeable, informative and never used any pressure in selling the vehicle. To say she went above and beyond would be an understatement. Without question Balise will be my first choice for my next automotive purchase. More
Returned for my 3rd Lexus Rx350! I returned to Balise Lexus for the 3rd time recently to purchase a 2015 Lexus RX350. My experience was professional, comfortable and convenient. The I returned to Balise Lexus for the 3rd time recently to purchase a 2015 Lexus RX350. My experience was professional, comfortable and convenient. They worked around my busy schedule and the process was seamless. More
My 2nd Experience Purchasing / Leasing a Lexus. My 2nd experience purchasing / leasing a new Lexus was just as great as my first. My first SUV (RX 300) I had for 13 years - I had all service prefor My 2nd experience purchasing / leasing a new Lexus was just as great as my first. My first SUV (RX 300) I had for 13 years - I had all service preformed at the dealership - with no regrets. Joe R. was my contact & he always told me the truth / bottom line. He realized that I took care of my RX and always complemented me on that. My new Lexus is brand new to the Lexus line, a NX 200t, so far I am loving it. I would recommend Balise Lexus to anyone looking for a Lexus. The atmosphere is warm, everyone working there is friendly / helpful. More
Friendly, knowledgeable staff Bot a certified pre-owned LS, my first lexus & first experience with the Balise Lexus staff. Everyone I worked with was helpful, friendly, and knowled Bot a certified pre-owned LS, my first lexus & first experience with the Balise Lexus staff. Everyone I worked with was helpful, friendly, and knowledgeable. If you're thinking about a lexus check out Balise. More
Purchased 2007 Avalon Ltf A few weeks ago I spoke to a gentleman by the name of Isaac Kaluche about a Toyota Avalon that had a deposit on it. He said he would call me if someho A few weeks ago I spoke to a gentleman by the name of Isaac Kaluche about a Toyota Avalon that had a deposit on it. He said he would call me if somehow the car became available. The very next morning, to my delight, he called and said the car was available. Within a few days time i was driving that car as my own thanks to Isaac. The entire process was handled fantastically by Isaac and everyone else involved. True professionalism by all at Balise Lexus. More
Great sales experience Just purchased 2015 RX 350. Previously purchased 2013 ES 350 2 1/2 years ago. Jim Maiolo was sales consultant both times, a true professional in ever Just purchased 2015 RX 350. Previously purchased 2013 ES 350 2 1/2 years ago. Jim Maiolo was sales consultant both times, a true professional in every sense ... before, during and after the sale. While the staff at Balise is great , JIM is the primary reason I purchased at Balise again. More