Balise Lexus

My 23 year experience with Balise Lexus My initial dealing with Balise Lexus was in 1993. My first Salesman was Marc Thompson and since then I have leased either 9 or 10 Lexus LS 460's. I My initial dealing with Balise Lexus was in 1993. My first Salesman was Marc Thompson and since then I have leased either 9 or 10 Lexus LS 460's. I have lost track. It start with the 400 then the 430 and have been in the 460 ever since it came out. Mark is STILL and has been my only salesman in all those years. That is unheard of in the car business. Balise Lexus has done ALL my service over those years. They pick up my car at work, leave me a free Lexus loaner, deliver my car back to my office washed and vacuumed and we swap keys and away they go. After 21 years, 9 cars, all the service.....I have only been to their dealership ONCE. That is correct. Once was the first time in 1993. I have never had to go back there physically ever again. Marc Thompson left my office this morning with my newest car lease. All we did was swap plates, swap keys, sign the Lease at my office and inform me of any new toys or features this car has over the previous one. One last thing. A new Lexus dealership came to my town which is literally a 1/2 mile from my office about 10 years ago. I have never walked in their doors ever. Balise Lexus is 75 miles from my office. What difference does it matter if I never have to go there. They come to me. That is personalized service from a person in addition to a dealership. Why fix anything if it ain't broke. I'm still young enough to hopefully see another 21 years in Lexus' with Balise Lexus. I would hate to see you leave Marc. By the way, Every new car lease takes literally 10 minutes on the phone to negotiate. What Color and how much? That's it. Don't need to test drive the same vehicle I have been driving for 21 years. Time is valuable and time is money. Marc and Balise save me a lot of time and it is worth doing business with someone who understands that and trusts you and you trust them after all these years. Can you image trusting a car salesman??? I should have written these review many years ago because nothing has changed in 21 years. You guys are the Best!! Thank you for everything you do!!!!! Larry LaChance A very satisfied Customer. More

The best This is my 4th Lexus gx 460 and 470. I have had Ed Ladika for all my vehicles. He is outstanding. He gets you exactly what you are looking for. Bill i This is my 4th Lexus gx 460 and 470. I have had Ed Ladika for all my vehicles. He is outstanding. He gets you exactly what you are looking for. Bill in finance was also outstanding. Leena also knows her job. The customer service is the best anywhere. This keeps me coming back. The car is amazing with no problems ever. Lexus delivers a great vehicle. Jody Pitoniak Wilbraham Ma More

ES 300, RX300, and now IS 250 A big thanks. Just a short note. At the time I took delivery of my I S 250, I was more than pleased the overall quality of service. Between Bill your finance guy Just a short note. At the time I took delivery of my I S 250, I was more than pleased the overall quality of service. Between Bill your finance guy and Kate Bedard in sales, on a scale of 1 to 10 they are clearly an eleven. Thanks to these folks, specifically Kate, this is my third LEXUS through the BALISE organization. My thanks for exceeding my expectations. Bob Bourgeois More

Terrific car buying experience! Recently purchased a CPO RX350 from Balise. The sales person, Barb Spears, was very respectful of my time, and presented herself in a very profession Recently purchased a CPO RX350 from Balise. The sales person, Barb Spears, was very respectful of my time, and presented herself in a very professional manner. In fact, every representative at the dealership, with whom I interacted, was curious & knowledgeable. Customer service can make or break any retail company, and Balise Lexus clearly understands this. From the moment you walk in the door until the time you drive off in your new Lexus (and beyond) the entire team at Lexus shows they are dedicated to ensuring your satisfaction. I have experienced it,, and so will you! More

Balise lexus Over the last several years, I have purchased 3 new cars at Balise Lexus.The salesman for all of these purchases was Jim Maiolo.Jim is personable , p Over the last several years, I have purchased 3 new cars at Balise Lexus.The salesman for all of these purchases was Jim Maiolo.Jim is personable , professional, and an absolute pleasure to do business with.Jim has turned a disagreeable task into what is now a pleasant experience.I can only hope that when I get ready to buy my next new Lexus, Jim will once again be there for me.Also, please note that all of my purchases have been and are extremely reliable!Bob R More

Exceptional Service!!! My fiance and I brought our 2014 Lexus IS 250 to Balise Lexus for service and from start to finish it was an Exceptional Experience! Everyone from our My fiance and I brought our 2014 Lexus IS 250 to Balise Lexus for service and from start to finish it was an Exceptional Experience! Everyone from our Scott (Service Advisor), to Paul (Service Manager) and Tim (General Manager) were extremely professional & friendly and really went out of their way to ensure we were happy. We were so impressed with this dealership and the people that work here that we decided to trade in our BMW Wagon for a Lexus CT200H. We worked with Kate (Sales Consultant) and our experience could not have been more pleasant. We have found the dealership for all of our automotive needs and would absolutely recommend Balise Lexus to anyone for either Sales or Service, THANK YOU BALISE LEXUS!!! More

Excellent Service! I called Balise Lexus and obtained a quote for routine service on my 2008 RX350. I worked with Joe Renzulli (the assistant service manager) upon arriv I called Balise Lexus and obtained a quote for routine service on my 2008 RX350. I worked with Joe Renzulli (the assistant service manager) upon arrival at the dealership. The service was performed on my vehicle in a complete and timely fashion and I was contacted that the car was ready for pickup. During checkout with Joe, it became apparent that when I had originally called in to another service consultant, I was quoted a lower cost for one of the services than what Joe advised the cost should have been. Understanding I had been wrongly quoted, Joe made a cost adjustment and apologized for the error. I was extremely pleased at the way Joe and Balise Lexus resolved the matter in such a professional manner. I most certainly will continue to utilize Balise Lexus for all my service needs on the two Lexus vehicles I own! More

Great Experience I couldn't have asked for a better, easier experience. Barbara Spear was great. Very helpful, honest and knowledgeable. The Technology specialist w I couldn't have asked for a better, easier experience. Barbara Spear was great. Very helpful, honest and knowledgeable. The Technology specialist was very kind and took her time explaining the features of the vehicle. The Lease manager was a pleasure to deal with. I most definitely would recommend Balise Lexus. I love my Lexus! Kelley More

Wonderful Experience TO Whom it may concern MY HUSBAND AND I.BROUGHT.A 2013 Lexus ES 350. Our Sales person Barbara Spear was the most friendly person,also professional an TO Whom it may concern MY HUSBAND AND I.BROUGHT.A 2013 Lexus ES 350. Our Sales person Barbara Spear was the most friendly person,also professional and made us feel like we were family. The experience in buying our Lexus was a joy to do to business.with Balise. We Travel from Albany New York We also recommend our salesperson Barbara and dealership to everybody.what a wonderful car. Buying experience Sincerely Susan & Dominick Coluccio More

Above & beyond My husband and I lease brand new vehicles every 2-3 years. Mrs Spear of Balise Lexus is in a category all her own. She is the most professional, hones My husband and I lease brand new vehicles every 2-3 years. Mrs Spear of Balise Lexus is in a category all her own. She is the most professional, honest, caring, motivated woman I have ever met. The rest of the staff at this Lexus location... Priceless. These individuals walked us through a lemon law ordeal we had with Nissan. They stand behind their products and even more so- their clients. Shame on you Nissan but Thank you for urging me to look elsewhere. Xoxo Lexus!!! And a special thank you to Mrs Spear! More