
Balise Lexus
West Springfield, MA
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The reason I was so satisfied with my experience of purchasing a new vehicle at Balise Lexus with Darline Jensen was that she heard what I was looking for, knew that I did not need the fluff of it all. purchasing a new vehicle at Balise Lexus with Darline Jensen was that she heard what I was looking for, knew that I did not need the fluff of it all. We talked about what I was looking for and what I was trading in and then the negotiations began. I was able to purchase the IS250 Lexus and drive it home that evening. The service was truly outstandng, we went back and forth with what both sides were able to give and take and the deal was sealed. I had driven a BMW, Audi, Volvo and this was the one negotiation part that I felt that I was taken care of and heard. Would definitely recomment Balise to anyone looking for a vehicle. More
This was, by FAR, the best car buying experience I have ever had. All of the personnel, I dealt with, especially Darline Jensen were extremely knowledgeable and answered every question I had. This is the ever had. All of the personnel, I dealt with, especially Darline Jensen were extremely knowledgeable and answered every question I had. This is the first time I have ever purchased a vehicle and was never pressured during the process. Buying my new Lexus was the easiest big purchase I have ever made. This was my first Lexus, but will not be my last! I have since returned to Balise Lexus for service to my vehicle, and that was top notch. The new facility is absolutely beatiful, and the service is always first class. I am looking forward to coming back for routine service to my vehicle as well as making new purchases in the future. Definitely ask for Darline for an easy, no pressure car buying experience!! More
This was my first experience with Lexas and I have to say I am very happy with the car and also the service I received at Balise Lexas. The sales staff with whom I interacted were very helpful and explained I am very happy with the car and also the service I received at Balise Lexas. The sales staff with whom I interacted were very helpful and explained all the new car features to me. I had to return the next day for an inspection sticker and this was my first experience with the Service Dept. I loved the Cafe and the very comfortable waiting room. More
I just purchased my new 2009 IS sedan from Balise Lexus yesterday. What an amazing experience! My sales person Liz was fantastic, and rolled out the red carpet for me. The management staff was very accomod yesterday. What an amazing experience! My sales person Liz was fantastic, and rolled out the red carpet for me. The management staff was very accomodating and willing to work with me. I'm a single Mom and car buying can be a trying experience. They made my purchase easy and treated me R-E-S-P-E-C-T which is so important to me. I would recommend Balise Lexis to anyone who wants great service, and to be treated like royalty. More
Great service and purchase experience. Highly recommend for sales and service. This is the first time buying at Balise and I was treated really well. My salesperson was very helpful and I left in an ES350. for sales and service. This is the first time buying at Balise and I was treated really well. My salesperson was very helpful and I left in an ES350. It was everything I expected in my first highline purchase. More
After purchasing 5 car from Balise Lexus, the last of which I bought in March of 2008 from the then “New General Manager” who was great, and I was excited to see the place running smooth. Now I can not e which I bought in March of 2008 from the then “New General Manager” who was great, and I was excited to see the place running smooth. Now I can not even get a test drive. The cars are all dirty. The car that I wanted to drive did not start. The salesman told me they do not do any work to the cars after they take them in on trade. They park them out front and sell them. If they break, they fix them when they come back. I hope one of these cars does not need a brake job. So help me if one of my family members gets hit head on from a Balise Lexus customer!! More