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Balise Lexus

West Springfield, MA

4.9
296 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 296 reviews

March 29, 2023

Comfortable waiting area with coffee & other beverages. Service Dept. staff pleasant & good at communicating. Car was ready in reasonable length of time. Appreciate the car wash at every service. More

by SnowBird
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
March 29, 2023

I purchased my 2022 Lexus RX350Rl from Luis Lirano at Balise. It was the easiest and best deal I could have got from any dealer! After putting mikes on it, called Chris Hagen (service advisor) and he qui More

by Poleese
Recommend Dealer
Yes
Employees Worked With
Luis Lirano (sales) and Chris Hagen (service)
March 07, 2023

With many years of service experience with Balise Lexus it has been an outstanding experience over the years. 5 More

by Captron168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
March 06, 2023

The Service Department provides excellent scheduling and follow through. The addition of sending customers an inspection video is a welcome feature. More

by JulieS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen, Giovanna Bacchiocchi
February 01, 2023

Service is consistently reliable and responsive. Service representative, Mr. Joe Renzulli is a significant asset for the dealership. More

by Eb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
January 13, 2023

I always have a great experience there. Friendly staffs and they do a great job. More

by Marcharles90
Recommend Dealer
Yes
Employees Worked With
Dmitry, Giovanna Bacchiocchi
January 13, 2023

Great service. CHRIS was awesome as always ..looking forward to visit again.thank you 😀again More

by Sugeily Rodrz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
January 12, 2023

Belise Lexus offers superior service - knowledgeable service reps and technicians - easy to schedule service as well. I’ve purchased two SUV’s here and never have them serviced anywhere else More

by mtaylor039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
January 11, 2023

Great experience with the way they treat my car every time I bring it for service here More

by Fish09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
January 11, 2023

I had some trust issues what does dealership because of past experiences, But they kinda renewed my trust. They were very professional, and took the time to explain everything about this new vehicle which More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
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