
Balise Lexus
West Springfield, MA
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Professional, thorough, detailed, experienced and courteous are the staff. It's helpful that they're able to provide loaners so you don't need to wait. They explain everything in detail and what's r courteous are the staff. It's helpful that they're able to provide loaners so you don't need to wait. They explain everything in detail and what's recommended for your vehicle. More
They always go above and beyond the expected. Service never exceeds the estimate, is done when promised and is always done right the first time. Service never exceeds the estimate, is done when promised and is always done right the first time. More
I've had trust issues with dealerships for years with multiple examples. Balise Lexus has renewed my faith. They've been very honest with me. Only recommended what my vehicle actually needed, never lied multiple examples. Balise Lexus has renewed my faith. They've been very honest with me. Only recommended what my vehicle actually needed, never lied or pushed anything that wasn't necessary. The service advisor Dmitriy has been my point of contact from day one. He's been amazing! More