My recent experience buying a car from Balise Nissan in Warwick was beyond exceptional, and in my opinion, was everything a car buying experience should be. I had been driving the same Nissan for 13 years and was dreading the experience of visiting dealerships, dealing with pushy salespeople and feeling pressured. I knew what I wanted, a gently used Altima or Camry with low miles and a lot of options, in great condition, for a good price. I had done my research on available cars in the area (using CarGurus), and put together a list of cars in the area to look at - and the dealerships where they were located. I was not in a super hurry to buy, but was ready to make the purchase as soon as I found the right car, at the right price, at the right dealership.
I decided I would continue doing my research by scheduling a few test drives of the cars on my list. I called another dealership to confirm they had the car and scheduled a test-drive for the following day. I was told to meet the sales manager at a specific time and they would have the car ready to go. I arrived and was shuffled off to another person and kept waiting a long time. Didn't seem anyone was expecting me nor did they know which car I was there to drive. The car was at another location, but they wanted to talk numbers anyway on a car I hadn't seen (there's that pressure I didn't want). They tried to encourage me to look at other cars, which I declined. After an hour and a half of my time wasted at the end of a long work day, I left very frustrated.
Determined to not make this a wasted night, I sat in my old car and consulted my list. I decided to call Balise Nissan on the fly, to see if perhaps they had the two used Altimas that met my criteria. I called from my car and didn't have a lot of very specific info about these two cars at my fingertips. A woman in sales answered the phone (I wish I could remember her name). She was very nice and seemed very knowledgeable and very willing to try to locate the two cars I described with minimal detail. Within 2 minutes she had confirmed the cars were there, and I said I was on my way. This was my first impression... this place seems to be on the ball.
When I arrived to the showroom, everyone was very courteous and friendly. I didn't feel swarmed by people who were going to be pushy or pressuring, which was nice. The whole vibe just felt like they were there to help. Then I was met by Ed Borowski. Someone mentioned to Ed the two cars that I was interested in. I was very impressed that he knew exactly what they were, where they were, and had them pulled up to the door within minutes. Ed was very friendly and helpful and seemed genuinely interested in helping me get what I wanted. We took a test drive and I loved the car, but didn't want to make an impulse buy on the spot. Ed offered to come in very early the next day, well before opening, to allow me to take the car for the day and drive it to work to see how I liked it. (Wow, really?) Again, I didn't feel pressured, just like I was being helped. So I drove the car for the day, decided it was everything I was looking for, and the search was over. I bought the car when I returned.
But the exceptional treatment didn't end there. From the guy who talked numbers, and the manager who did my final paperwork (sorry I forgot the names), to a later followup visit where I talked with Ed and Mark Menzie and a girl in service named Brittney.... everyone, EVERYONE before, during, and after the sale made me feel welcome, helped, and like they cared about what I needed. That is what exceptional customer service is all about, and Balise Nissan has it nailed!
I left with a great car, which was exactly what I wanted, at a great price, and sort of feel like Ed is now a friend. Thank you to Ed and to all for the great experience. I will most certainly be back for my next car and will absolutely refer others to that Balise location.