Balise Nissan of West Springfield

THE WORST! Less than 1 Star! I am a very long standing customer of Jerry Rome Nissan and have bought and leased many Nissan's through the years. Now I call Balise Nissan and wait I am a very long standing customer of Jerry Rome Nissan and have bought and leased many Nissan's through the years. Now I call Balise Nissan and wait FOREVER for service, You push number one for service and waste 15 minutes on hold. Then you try the main number, the woman who answers has to walks over to service, while you wait again forever! Now Service said "no one called" REALLY ? The reason for calling Service was to ask a question which was that I received a few discounts from Harte Nissan and Country Nissan and wanted to know if Balise would accept them? [Jerry Rome Nissan always accepted promotions from any Nissan Dealer in the past] So after all this BS, the woman on the phone stated that I could call back and that Service would be ready to pick up my call now,but that they do not accept any other Nissan Dealer's service discounts! What Crap! Will never recommend and I will tell everyone I know how LOUSY the customer service is in this Nissan dealership THE WORST NISSAN DEALERSHIP EVER! Go to LIA, Country or Harte Nissan they will treat you right! More

Stellar I went to the dealership, test drive a car, and it was a good experience I’d go as far to say it was stellar. I went to the dealership, test drive a car, and it was a good experience I’d go as far to say it was stellar. More

New Car! Great Service! Anaylin was extremely personable, knowledgable and helpful! She found a vehicle that exceeded our wants and needs. We came in with a budget in mind an Anaylin was extremely personable, knowledgable and helpful! She found a vehicle that exceeded our wants and needs. We came in with a budget in mind and the challenge of finding us a vehicle to seat 3 car seats comfortably and thanks to her creative mind and suggestions my family of five is now comfortably traveling in a 2018 Nissan Pathfinder! Thank you! More

HIGHLY RECCOMEND! I went to this dealership looking to finance a nice car with low monlthy payments after getting told no by several other dealerships due to poor credi I went to this dealership looking to finance a nice car with low monlthy payments after getting told no by several other dealerships due to poor credit. I highly reccomend asking for Candyce, not only did she go above and beyond to get me into a car, she met all my expectations and I left more than satisfied, all thanks to her! More

Outstanding Service The gentleman that worked with my husband and myself was very honest, knowledgeable, and easy going....I would absolutely use him again when shopping The gentleman that worked with my husband and myself was very honest, knowledgeable, and easy going....I would absolutely use him again when shopping for a vehicle.. More

Amazing Friendly If you needed anything they are always there Definitely spoke to the right person Very satisfied with the car that was found for me Friendly If you needed anything they are always there Definitely spoke to the right person Very satisfied with the car that was found for me More

Christian Roque welcomed me, when I inquired about a pre own Vehicle. He was very polite and professional. Will definitely do business with him and this dealership. He carefully listened and heard what my needs Vehicle. He was very polite and professional. Will definitely do business with him and this dealership. He carefully listened and heard what my needs were. Balise Nissan is the place for serious car buyers who want and expect exceptional service. More

Unprofessional Waited for them to call to see if approved never called I always had to call them the sales men never knew anything he had to wait and see what the ma Waited for them to call to see if approved never called I always had to call them the sales men never knew anything he had to wait and see what the manager had to say it was just a bad experience but in that procees actually went to Toyota and it was the best and got a car More

Excellent service Great service, friendly and courteous. Paulo Dias was great help and knowledgeable. He explained in full detail all the questions I had with my car . Great service, friendly and courteous. Paulo Dias was great help and knowledgeable. He explained in full detail all the questions I had with my car . I’ll definitely come back. More

Thank You Bobbie Dor I am currently in the process of trying to get approved for another lease and walking in to a dealership alone as a woman is intimidating. However, t I am currently in the process of trying to get approved for another lease and walking in to a dealership alone as a woman is intimidating. However, they introduced me to Bobbie Doe and his wit, kindnesss, experience and customer service is amazing. I am putting all my faith in to Bobbie and if anyone can get me approved Bobbie can. Balise is still a family company and it shows. Bobbie, I am so thankful that met you. See you Monday and we will take it from there. Hey, even a Rogue is fine. You are the expert😉 Btw, Balise is lucky to have you. More