Balise Nissan of West Springfield

Mark is one of the best! When it came the day to sign the paperwork and accept delivery of my used vehicle, everything that could go wrong did go wrong. There were some issues When it came the day to sign the paperwork and accept delivery of my used vehicle, everything that could go wrong did go wrong. There were some issues internally (as well as me forgetting to bring my title on my trade in) with communication and it was a "perfect storm" of errors. However, Mark never stopped trying to do his best - for me and for his dealership. He is extremely friendly and I never felt like I was dealing with a stereotypical "sales guy". Even at my most frustrated, Mark really came through. More

Very Professional Service Mark Kline, our salesman, was very knowledgeable, and easy to work with. He navigated me through the two different models of SUVs I was interested in Mark Kline, our salesman, was very knowledgeable, and easy to work with. He navigated me through the two different models of SUVs I was interested in which made my decision to buy an easy one.. I also know that I can call him any time I have a question. More

Best Dealership Around! It has always been a pleasure to purchase vehicles from Jerry Rome Nissan. I recently purchased a 2015 Pathfinder and from the moment I walked in the It has always been a pleasure to purchase vehicles from Jerry Rome Nissan. I recently purchased a 2015 Pathfinder and from the moment I walked in the showroom I was treated with the utmost respect and professionalism! Brian Clark is the reason we repeatedly return to Jerry Rome! Sandra More

false promises and rude service. Purchased new vehicle and have experienced numerous mechanical issues. I have had the vehicle 1 and 1/2 years and it's been at the shop three times. I Purchased new vehicle and have experienced numerous mechanical issues. I have had the vehicle 1 and 1/2 years and it's been at the shop three times. I've had two valve cover leeks, after the second mechanic argued with me and called me a liar. Now having issues with it starting and they continue to tell me everything's fine, which it's not. Also have gas smell on my oil cap and dipstick, they say they can't tell me it smells like gas without oil test which they are not willing to pay for even though I payed for premium service package. More

Excellent experience Our sales rep, Clint Myles was pleasant to work with. He was so helpful we bought our new car in 4 hours. No pressure at all. I also watched him wo Our sales rep, Clint Myles was pleasant to work with. He was so helpful we bought our new car in 4 hours. No pressure at all. I also watched him work with another client while we waited to pick up our new car and he was the same with them. I would recommend him to all who are considering buying a Nissan. More

This was my wife and my second vehicle that we have bought from Clint at Jerry Rome Nissan. My wife bought a new Rogue in February of this year, and we were so impressed with our experience that when i bought from Clint at Jerry Rome Nissan. My wife bought a new Rogue in February of this year, and we were so impressed with our experience that when it was time for me to get a new car it was a no-brainer. Clint helped me to lease a new Sentra with navi, rear camera, and much more than I thought I could afford for barely over $200/mo with only my trade in down! His customer service was again exceptional and I am super happy with the new car. Thanks again Clint!! Jon & Sam More

Just a quick note to let everyone know I felt with the help purchasing a new / used chevy Silverado from this dealer. I was very pleased with professional people I met with at the dealership. They were ve help purchasing a new / used chevy Silverado from this dealer. I was very pleased with professional people I met with at the dealership. They were very knolageable about the vehicles they were selling and all thit I met were very plesant. I was completly satisfied with the whole service. I would buy another car from Mr Doe again. Just to let you know, I travled fourty miles to look then boy. More

Bob Doe was excellent as always. He is very considerate and does what it takes to satisfy his customers. I highly recommend Bob as a salesman. There is no better salesman anywhwere. and does what it takes to satisfy his customers. I highly recommend Bob as a salesman. There is no better salesman anywhwere. More

After having looked at the Nissan 'Rogue' both new and used at 2 different out of town dealers I had very little decission making information and felt that they didn't really care if i did busin new and used at 2 different out of town dealers I had very little decission making information and felt that they didn't really care if i did business with them or not. I made one short phone call to Jerry Rome Nissan and spoke with Clint Myles the sales rep there. In that one short call , Clint gave me all the information I needed as well as the feeling he was truely interested in helping me get the rogue I wanted. My feelins were confirmed when he gave my wife and I transportation on 2 days as my 25 year old rocket had finally crashed on lift-off leaving me with no transportation..... Brian Clarke the finance wizard got us the loan we needed to finish the deal and in this very short time My wife and I were driving home in a band new Rocket, something we'd never expected to do again in our lifetime! Thank You Clint , Brian and the rest of the team at JERRY ROME NISSAN........DREAMS STILL DO COME TRUE!!!!! CHUCK and SYLVIA More

I just leased a brand new Nissan Frontier! I worked with Clint. He had excellent customer service. When we first met he heard me out to gain an understanding of what I wanted. He then took the time to show Clint. He had excellent customer service. When we first met he heard me out to gain an understanding of what I wanted. He then took the time to show me and tell me a great deal about the options I had. What really stood out for me was that, when I mentioned that I most definitely wouldn't be buying that day, he didn't push me to make any decisions and kept telling me about the cars. I addition to all of that he was very very approachable and accomodating throughout the process (and even after I signed the contract). I would highly recommend him to any of my friends and family. More