Balise Nissan of West Springfield

Went into Jerry Rome looking for a new Sentra and was extremely nervous as I have never bought a new car before. Clint Myles met me at the door and was very friendly. He listened to what I was looking fo extremely nervous as I have never bought a new car before. Clint Myles met me at the door and was very friendly. He listened to what I was looking for and what my budget was and I never felt pressured in any way. He explained to me about a college grad program that I had never heard of, that helped me get into an Sentra more options than I had thought possible. This experience was better than I had expected and I have and would recommend him and Jerry Rome to anyone who is looking for a car. More

The whole process from the initial email to getting in my new car was well organized and best of all, non-stressful. Bob was a great salesman with positive energy and was an awesome listener. Brian made the new car was well organized and best of all, non-stressful. Bob was a great salesman with positive energy and was an awesome listener. Brian made the financial process flow quick and painless. More

I found a slightly used Nissan truck (less than 5000 miles) that I wanted at this dealership and test drove the truck. I also inspected the truck throughly and found that it had floor mats and tie down miles) that I wanted at this dealership and test drove the truck. I also inspected the truck throughly and found that it had floor mats and tie down clamps for the truck bed as well as the owners manual in the vehicle. We reached a deal and the day I picked up the truck it was just out of their shop to be cleaned for me. I drove home and removed the paper floor mats but found no floor mats underneath. I called the dealer and spoke to the manager and he told me he would call me back after looking in the shop. He called to tell me he found only one mat and would order a new set for me. I received the new "non-matching" mats from them in a couple of days but also told them the tie down clamps which were under the seat in a new box were also missing. They told me that they were expensive and would not replace them but would look to see if they could find some for me. They never called back and don't return my calls. Please be very carful with checking a vehicle from them before delivery and make sure all of the parts are still in the car including the spare tire and jack. They take items out for resale or placement in other cars and remove them before delivery. More

I was very pleased with the experience I had with Jerry Rome. I did purchase a 2013 Nissan Altima, which I love! When I did pick it up, I thoght it should have been detailed a little better and then I spok Rome. I did purchase a 2013 Nissan Altima, which I love! When I did pick it up, I thoght it should have been detailed a little better and then I spoke to Bobby and I brought it back in and it got taken care of. I appreciate Bobby going the extra mile! I did trade in my 2012 Altima which I purchased from another Nissan dealership, which I will not go to again! Even the pain of going thru finance was very easy and everything was explained in detail More

Great experience. This is our second new vehicle purchase from Jerry Rome and Bob Doe. He was helpful, friendly, and respectful of our time. I got a good trade and the vehicle was delivered with no purchase from Jerry Rome and Bob Doe. He was helpful, friendly, and respectful of our time. I got a good trade and the vehicle was delivered with no problems. The Business Manager worked with me to make sure a confusing address situation (mailing street address in one town,residential street address in another) was properly entered to avoid a property tax issue down the road. More

The advertised flyer and fantastic reviews of Bob Doe at Jerry Rome Nissan got me in the door. I didn't end up with the advertised price (read the fine print, the average person doesn't qualify for many of Jerry Rome Nissan got me in the door. I didn't end up with the advertised price (read the fine print, the average person doesn't qualify for many of the discounts that brought the price down), but working with Bob Doe kept me in the building and ultimately into a 2012 Rogue for a 39 month lease that I am very happy with. I love the car, Bob and Brian (the finance manager) made the entire process a pleasant one, and I left feeling good about the purchase and positive I will be back to get another Nissan when my lease is up! More

On June 9, 2012 I purchased a 2012 Nissan Altima. Luckily I had the ad in my hand of rebates, or I would not have gotten any. The salesman McGee had to repeatedly go back to manager to get what was advertise I had the ad in my hand of rebates, or I would not have gotten any. The salesman McGee had to repeatedly go back to manager to get what was advertised. Every one was unhappy and the Sales Manager had the nerve, when I declined the extended warranty, to pretty much call me an idiot, and that I could come up there once a week and he would give me a dollar towards the amount for the warranty. I should have walked out at that time, but I had already worked too hard to get what was advertised. I couldn't believe that someone would talk to a customer like that. Then when I picked up the car, the Nissan logo on the back was upside down, I mentioned this to the person who was delivering the car to be me, and he pretty much laughed and said maybe that is good luck. He didn't even flinch at the mistake that had gotten past all the people that worked and inspected that car. I am very dissatified with Jerry Rome Dealership, especially the sales manager. I would never consider buying a car here again, and I have told these stories to my shocked friends, co-workers and family. I don't have to tell you, that is no way to do business. Thanks for giving me the opportunity to let you know what goes on there. I do hope that I don't have problems with my car, because I do NOT want to deal with the people that I had to during the purchase. Pat More

Buying a car can be an anxiety provoking experince. Luckily I got the oppurtunity to work with Bob Doe at Jerry Rome Nissan and anxiety was out the window. He listened and got us exactly what we wanted Luckily I got the oppurtunity to work with Bob Doe at Jerry Rome Nissan and anxiety was out the window. He listened and got us exactly what we wanted for exactly the price we could afford. I could not have asked for a better experience and will recommend anyone to Jerry Rome and Bob. More

I want to commend Bob Doe on his above and beyond I want to commend Bob Doe on his above and beyond customer service. I am shopping around among several states for a Chevy SSR. Not an easy car to I want to commend Bob Doe on his above and beyond customer service. I am shopping around among several states for a Chevy SSR. Not an easy car to come by.. most are overpriced... and you have to read the CarFax's carefully (when available) to understand subtle issues and abuses with the vehicles. I made contact with Bob through an internet inquiry. He promply replied with an email and then followed up with a call. I returned the call and had questions prepared to ask. Bob was able to answer all my questions.. and he did not pressure me at all. I also asked whether he had certain photos of the SSR: Bob said he didn't but would take them, send them to me via email and also post them to the dealer's site by 10am the next day. Bt 8am the next morning all of this was done. Great follow-through Bob!!! I am still reviewing the information and although the distance to the dealership and my home is about 4 hours, I am still considering this SSR: the options, the price (wish it was $1K lower) and how to get the vehicle back home. The Jerry Rome dealership has a great salesperson on staff! More

We came from Country Nissan. Where we were traded very badly. We were treated by eric, He listened to us complain about the experience had. And helped us find what we really wanted. We came in looking at badly. We were treated by eric, He listened to us complain about the experience had. And helped us find what we really wanted. We came in looking at the Versa and left with the Cube. Joe and Brian in finance were very helpfully getting us financed. I greatly appreciate all everyone did to help us. More