Balise Nissan of West Springfield

Excellent curteous service on a great deal. My wife and I were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bob were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bobbie Doe was very thorough, took his time to make sure my wife and i understood the agreement and special featured of our new car. More

I have been having my cars serviced at dealerships for over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and so over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and son have purchased new cars from this dealer. Great job. More

04 sentra That was taken in for transmition concern while still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition st still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition still hangs in first gear when cold and engine has antifreeze running down front of block. Found screws loose and the wrong screws in the wrong places. Throttle screws were loose and car would not idle when it was returned. Took it back and this time they told my wife it was a timing issue? I believe this was their fault as well due to the removal of timing chain when head was removed. I have plenty of know how as I tune and race my own work. This dealer ship is a joke and they will stand behind nothing more than the counter. The car has not and will not go back to the Hacks again! This was her second Nissan and her 92 was never in the shop with 180k on it when it was sold and is still on the road today with over 200 on it. This sentra will never see 60k with us owning it as it is going to the auction to be sold off. Do not Buy or let Jerry Rome work on your car as you will be disapointed! More

My girlfried took her car in for an oil change.... After My girlfried took her car in for an oil change.... After I drove the car I noticed the engine is stalling and there is no power..? After further i My girlfried took her car in for an oil change.... After I drove the car I noticed the engine is stalling and there is no power..? After further invesigation, I noticed the air box was damaged ..Whoever checked the air filter did not reattach the air box and broke one of the clips... And they overfilled the engine by 8 qtz of oil!!!!!!!! This may cause serious ring and engine damage. Evidently oil is not checked after the oil change.!!! Also they told her she needs to have 2,000$ worth of parts (exaust, brakes, shocks etc..) We took it to a different shop and 2 different mechanics said everything was fine. What a joke of a service shop...Go there at your own risk...beware More

When I brought my car in for service, it came out with other mechanical issues. Jerry Rome refused to fix what they broke. I had similar issues with them several years ago when they installed my headlamps other mechanical issues. Jerry Rome refused to fix what they broke. I had similar issues with them several years ago when they installed my headlamps incorrectly. At that time, they fought with me and tried to refuse to fix my headlamps. After much of a battle, they finally agreed because my lights were pointing in two different directions. I decided to give them a second chance and I regret it. This time around, they phyically damaged my catalytic converter and refused to replace it. Their mechanics do shoddy work. More