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Balise Nissan of West Springfield
West Springfield, MA
83 Reviews
You’ll notice the all-new Balise Nissan looks a bit different than the Nissan dealerships you may be used to seeing around the area. The reason why is that Balise Nissan is one of the first dealership’s in the country to tote the new Nissan NREDI (Nissan Retail Environment Design) 2.0 initiative. We’re the first dealer in the northeast region to construct a dealership using the new design.
The new dealership features a variety of amazing offerings meant to enhance the retail experience as well as overall customer experience. The entranceway includes a featured vehicle car pad and plenty of room for display vehicles. The store also features a spacious shared sales and service lounge with the to-be-expected complimentary hot beverages, television and internet access.
The store also features design center and a Nissan Personalization Studio created for customers to take control of their buying experience and to discover the perfect vehicle for them right inside our dealership.
For those with busy work and family lives, our new dealership features a private children’s area as well as a quiet lounge for those needing to get work done.
Come in and see for yourself-we look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 83 reviews
May 19, 2010
04 sentra That was taken in for transmition concern while still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition st still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition still hangs in first gear when cold and engine has antifreeze running down front of block. Found screws loose and the wrong screws in the wrong places. Throttle screws were loose and car would not idle when it was returned. Took it back and this time they told my wife it was a timing issue? I believe this was their fault as well due to the removal of timing chain when head was removed. I have plenty of know how as I tune and race my own work. This dealer ship is a joke and they will stand behind nothing more than the counter. The car has not and will not go back to the Hacks again! This was her second Nissan and her 92 was never in the shop with 180k on it when it was sold and is still on the road today with over 200 on it. This sentra will never see 60k with us owning it as it is going to the auction to be sold off. Do not Buy or let Jerry Rome work on your car as you will be disapointed! More
by Dragracinrs
Employees Worked With
service mgr
July 31, 2009
My girlfried took her car in for an oil change.... After My girlfried took her car in for an oil change.... After I drove the car I noticed the engine is stalling and there is no power..? After further i My girlfried took her car in for an oil change.... After I drove the car I noticed the engine is stalling and there is no power..? After further invesigation, I noticed the air box was damaged ..Whoever checked the air filter did not reattach the air box and broke one of the clips... And they overfilled the engine by 8 qtz of oil!!!!!!!! This may cause serious ring and engine damage. Evidently oil is not checked after the oil change.!!! Also they told her she needs to have 2,000$ worth of parts (exaust, brakes, shocks etc..) We took it to a different shop and 2 different mechanics said everything was fine. What a joke of a service shop...Go there at your own risk...beware More
by tmp123
Employees Worked With
service mgr
May 25, 2008
When I brought my car in for service, it came out with other mechanical issues. Jerry Rome refused to fix what they broke. I had similar issues with them several years ago when they installed my headlamps other mechanical issues. Jerry Rome refused to fix what they broke. I had similar issues with them several years ago when they installed my headlamps incorrectly. At that time, they fought with me and tried to refuse to fix my headlamps. After much of a battle, they finally agreed because my lights were pointing in two different directions. I decided to give them a second chance and I regret it. This time around, they phyically damaged my catalytic converter and refused to replace it. Their mechanics do shoddy work. More
by jnie
Employees Worked With
Kyle Avery
