Balise Toyota of Warwick

Our visits and purchase of our new RAV 4 were very positive. Kenny was professional, knowledgeable, and really helped us find our dream SUV. I loved the test drives of both RAV and Honda CRV. Overall positive. Kenny was professional, knowledgeable, and really helped us find our dream SUV. I loved the test drives of both RAV and Honda CRV. Overall, RAV was far superior to CRV. Kenny ordered the requested plate frames and has returned all phone calls throughout the car purchase process. The business salesperson Peter was too aggressive with us during the financial paperwork review process. We do feel that Kenny's professional demeanor, willingness to negotiate a lower price and kind nature were the reasons why we would return to Balise. Furthermore, there were two very kind female staff members who made our little toddler feel at ease and very playful. The waiting area was chock full of toys, comfy chairs, beverage area and bathrooms are very clean. Cold drinks and hot drinks should be available gratis however. Thank you Kenny Banks for your extraordinary service to our family!!! We adore our RAV 4!!! More

Ok, VERY LONG STORY. I wouldn't recommend this dealership to my worst enemy! I can tell you that Simon my sales consultant was the only person that treated me well at Balise Toyota in Warwick RI. dealership to my worst enemy! I can tell you that Simon my sales consultant was the only person that treated me well at Balise Toyota in Warwick RI. First off, I called on a Saturday to make an appointment to look at the Scion Xd I wanted, the gentleman tried to convince me to put $500 down to "hold" the car for me til Sunday, I said no. I drove an 1.5 hours to test drive the car and had to wait for almost 45 minutes!!! When I finally did test drive it, again, Simon asked me to put $500 down to hold it until I made a decision, I again, said no. I called on Monday and put the $500 down to hold the car for me because I definitely wanted it but would like to talk about my financing options. I spoke with Chris and he was too busy to talk to me so he told me to call him at 9:30 the next morning to discuss financing. I called and left him a message that he STILL has not returned. I finally got so fed up with waiting for someone there to call me with financing options that I went ahead and got financing at my bank. I called to get the Purchase and Sales agreement faxed to me so I could go there, CHECK IN HAND, and take the car. No one sent it to me. I called and left a message saying that I wanted my money back, too much hassle. Simon called to rectify the situation and thankfully had the Purchase and Sales agreement to me in a timely fashion, I was excited but still angry. Afterwards, the GM Bobby Black called me to tell me that since I had wanted my money back he went ahead and called a couple to look at my car and that he wanted to hear my side of the story. I told him how I was getting the run around and felt that no one there cared or wanted to sell me the car. He told me he had to show it to this couple and that he was "just trying to do the right thing." The right thing would be to sell me the car!!! Needless to say the other couple probably fincanced through them so they sold them the car instead of me! I will never go there again, I will tell every single person I know not to go there as well. HORRIBLE CUSTOMER SERVICE!!! More

When I set out to buy the new car, I had no idea what I really wanted or would end up with. Balise Toyota was the first stop and the last stop. There were five other non Toyoto stops in between. From the s really wanted or would end up with. Balise Toyota was the first stop and the last stop. There were five other non Toyoto stops in between. From the start the professional look, courteous and patient sales presentations from Chris Daniels made us feel very comfortable. We went from thinking Camry to buying a Venza. By that point Chris knew what we really wanted. Jack Moran made us feel very comfortable during the negotiation process and by this point we really felt that we were working with the right team in the right dealership. The delivery process, working with David Ricci Jr. made two old timers feel that we could always count on him to bale us out anytime we had a tech question after we picked up the car. His patience, explanation and assistance made us feel like we had another friend at Balise. That is truly how we feel about all the team we dealt with. More

I came in to lease a new rav4 and trade in my camry. I was met by a young salesman Chris Daniels he was the best! Made the whole process simple no games at all Chris asked a few simple questions picked a was met by a young salesman Chris Daniels he was the best! Made the whole process simple no games at all Chris asked a few simple questions picked a car that fit my requirements, went over the car with me, and i feel in love!! less then 2 hours later i drove away in my new rav4! i would recomend balise to everyone thanks again chris! More

The salesman, Rob, was extremely helpful in the car purchasing process. I had a specific set of criteria that I was looking for in a car and he helped me home in on the exact vehicle that I was looking purchasing process. I had a specific set of criteria that I was looking for in a car and he helped me home in on the exact vehicle that I was looking for. During the entire process, I did not feel rushed or hurried to buy a car. This guy really has a great "no pressure" philosophy and I would recommend him again to someone else looking to shop Toyota. More

I'm the type of person who does his homework, and have been doing research for 8 months on a new Tundra. I've had a solid month of serious dealing with "other" out of state Toyota dealers...I have been fr been doing research for 8 months on a new Tundra. I've had a solid month of serious dealing with "other" out of state Toyota dealers...I have been frustrated, beat up, and insulted. When I walked into Balise, I was treated with respect the second I walked through the door. My salesman was Kenny Banks and he was phenomenal, he made my buying experience hassle free, stress free, and uncomplicated! I was upfront and honest with Kenny, I told him what I wanted, how much I was willing to pay for it, and what I was willing to accept for for my trade. Well let me tell you, I had the most unbelievably pleasant experience! Kenny delivered EXACTLY what I wanted! Kenny and the Balise sales team "made the numbers work", in addition, sold me a few extra options for their cost. My vehicle was located and delivered from an out of state dealer in less than 48 hours. When I received a call from Kenny telling me my truck was at Balise I couldn't hang up the phone fast enough and raced down. I walked in the showroom and there it was...my 2011 Toyota Tundra CrewMax Rock Warrior!!!! Words could not describe how beautiful the truck was. It was far greater than my expectations! The truck was detailed inside and out prior to delivery. Kenny Banks is a honest hard working guy who is there to work for the customer, to get you exactly what you are looking for. When I arrived, Kenny said, "let's take her for a ride." So Kenny, my father, and I hopped in my new truck. We drove to the gas station where Balise filled up the tank on the house. Kenny explained in detail that when he sells a vehicle, the personal experience with the customer is the most important facet of the sale, and that it's a tradition of his to drive with every one of his customers to fill their tank up for the very first time. I had a phenomenal experience with Balise Toyota of Warwick! I have recommended this dealer to EVERYONE interested in buying a new Toyota. My experience was fantastic from sales, to financing, to delivery! I will say, the other "MA monster Toyota dealerships" your rein is OVER! Save yourself a trip to MA people, and go to Balise! Thanks Balise! I know that I've thanked you a thousand times Kenny, but thanks again! Gerard Bogossian More

This was my second experience with Balise Toyota. The first was three years ago leasing a 2009 Camry. Being very pleased with the vehicle and my overall experience at Balise, I knew I would return. Whe first was three years ago leasing a 2009 Camry. Being very pleased with the vehicle and my overall experience at Balise, I knew I would return. When I returned last month, many things had changed; a beautiful state-of-the-art showroom and service facility, as well as a new (to me) sales specialist, Bob Cipriano. I was referred to Bob by someone who told me he was the "top guy". Top guy was an understatement; he is a true professional. Bob was nothing less than courteous, confident, competent and accomodating. His follow through was exceptional, and at every turn he made me feel like he was working his hardest to make me completely satisfied. He is an asset to Balise Toyota and I would without hesitation refer my friends and family to Balise because of his kind attention. Once again, I am very happy to be driving a brand new Camry! Thanks Bob!! More

Horrible service, my car needed fuel sensors and rear manifold, they told me everything was in and would be done in a day or two, well to make a long story short I picked up my car a week and a half late manifold, they told me everything was in and would be done in a day or two, well to make a long story short I picked up my car a week and a half later. When I picked my car up it had a two foot mark down my hood, I went back in and talked to Steve the service manager ti let him no, he told me there is nothing he can do for me it didnt happen here so you have to leave and had me leave the building, and made a employee remove my car from the garage. So went back in to talk to the general manager Bill, showed him what had happen, he sent me to there auto body shop where I talked to Brian, he looked at and said no doubt about it something like brake fluid or antifreeze spilt on it and ate the paint right off and it was freshly done. I told Brian that when I went to grab something out of my car later on the day I dropped the car off it was stored under another car that was on a lift. SO IF YOU DECIDE TO GET YOUR CAR WORKED ON DON'T GO TO BALISE TOYOTA ON POST RD. IF YOU DO MAKE SURE YOU DO A WALK AROUND THE CAR WHEN YOUR THERE SO YOU DON'T RUN IN TO THIS PROBLEM. For the service manager Steve to talk and act that way to a paying customer is Sooo unprofessional I paid 900 dollars to fix my car and this is how I was taking care of by Balise Toyota. BOYCOTT THIS PLACE TEACH PEOPLE A LESSON ON HOW MUCH THEY NEED CUSTOMERS. More

I have been to this dealership a couple of times with my friend prior to my own purchase of a new car there today. The staff was always friendly and attentive during each one of our visits. I also like the friend prior to my own purchase of a new car there today. The staff was always friendly and attentive during each one of our visits. I also like the atmosphere of the showroom and the "office" area. We have been shopping for cars and stopped by about a dozen dealerships in the New England area...Bob Cipriano is by far the most easy-going and honest salesperson that we've met. Bob is very professional and not pushy at all. He listens and understands our needs, concerns and expectations as buyers...and tries all he can to accommodate to these needs, concerns and expectations. We can feel his sincerity in wanting our business and his efforts in working with us in order to achieve that goal. Between me and my friend, we have purchased 3 cars with Bob at Balise the past 4 months. The whole car buying experience was pleasant...we are happy with the price, the service and the staff. Jason, the finance manager and David, the delivery specialist were both very thorough and helpful as well. We will definitely return for our future car-buying needs and surely recommend Bob and Balise Toyota to our family and friends. More

I highly recommend Balise Toyota to anyone looking for a I highly recommend Balise Toyota to anyone looking for a new car. They are extremely helpful, attentive, and make everything possible for the happine I highly recommend Balise Toyota to anyone looking for a new car. They are extremely helpful, attentive, and make everything possible for the happiness and satisfaction of their customers. I had a great experience with the Store manager, sorry I do not recall his name but any problems I had he always got back to me in a timely manner and handled them professionally. And, David Duarte the salesman was awesome at showing me the cars that fit my style and budget. He was also extremely helpful getting the car ready to my standards, so that when I drove off I drove off with a BIG SMILE on my face! Thanks Balise and a big thanks to Dave Duarte!! Sincerely, Crystal Seaver More