Balise Toyota of Warwick

This is the dealership from whom we purchased our Sienna. Unfortunately, we have to have it towed to a dealer in another state. They had it for days and didn't fix it. We had it towed back to Balise and they Unfortunately, we have to have it towed to a dealer in another state. They had it for days and didn't fix it. We had it towed back to Balise and they diagnosed and fixed it in two days. What's more, there was a gas/exhaust smell in the cabin after the repairs, so we brought it back. Turns out, the first dealer must have been randomly disconnecting things to see what was wrong and never re-connected some of it properly. The Balise guys fixed it up and just because of the hit we had already taken on the original problem, they did it for no charge, even though it was probably nothing to do with their work in the first place. More

I had an amazing experience at Balise Toyota. I recently was involved in a car accident where my car was totaled. I have been stressed for a few weeks looking to purchase a car perfect for me. I I recently was involved in a car accident where my car was totaled. I have been stressed for a few weeks looking to purchase a car perfect for me. I was so fortunate to have Michael Natale as my salesman at the dealership. He went above and beyond to help me find the SUV that met all of my needs and then some! It was evident that he is very knowledgeable about the vehicles and explained everything in detail about my car. 5 star service all around! Thank you for making the experience fun. Miguel was also very personable and responsive when I had questions regarding a new insurance policy. He found my husband and I great rates and we are very grateful. I will be referring all friends & family looking to purchase a car. Thank you Michael, Miguel and Balise Toyota for making me one happy customer! More

I went to this dealership to trade in my old card. Great people working here and good deals Great people working here and good deals More

My experience at Toyota of Warwick is always great they take good care of me here I will not go anywhere else but here take good care of me here I will not go anywhere else but here More

I came in with a pretty tall order considering the current shortage of new Toyota trucks in the market. After visiting multiple other dealers, I met with Sales Consultant Jhordany and Sales Manager Br current shortage of new Toyota trucks in the market. After visiting multiple other dealers, I met with Sales Consultant Jhordany and Sales Manager Bryan. They worked with me to great lengths to secure me a truck very close to the specs I was looking within a budget I could afford! They also helped me trade my previous lease from Honda in one easy transaction when I didn’t think I could do that. They actually found out I had equity which helped lower my bottom line. Finance Manager Farouk was terrific as well. Needless to say, I’m enjoying my new Tacoma and will be coming back with family and friends for many years to come. Thank you Balise! More

I cosign a car for my son around 2 years ago, everything was going okay until my son was sick with covid 19, he made the terrible decision to not tell me he couldn't afford the payments for about 2 months ( was going okay until my son was sick with covid 19, he made the terrible decision to not tell me he couldn't afford the payments for about 2 months (December and January ) I wasn't aware of what was going on until I got my credit score through xx. My credit dropped over 100 points because of this, I'm beyond shocked and disappointed, I was never informed by the dealer of what was going on, I don't know if that's what they were going for to collect all the late payments charges or what happened. They have all my info. I also find out during my investigation that I wasn't the cosigner but I was the buyer and my son was the cosigner, I was never informed of that either. I wouldn't have agreed to do it under that circumstance. I feel scammed and betrayed by this place. I know you can't expect honesty from a place like that but I wasn't expecting for this to happen either, I would have made the payments if they would have done their job to notify me. My point in this review is to warn everyone of this place, don't let then ruined your life, my score was in the 800s now is barely in the 700ths. I have tried to get some help from them but I have been ignored so far, they keep giving me numbers to call but is just going in a loop here with them. Please stay away from this place and be careful if you are co-sign anything as they will leave you out in the dark. P. S the car is not even worth all the damage done to my credit. Is a 5,000 dollar car with a 3,000 left to pay in full. More

Dishonest Sales Management. We were looking for a RAV4 Prime SE and had discussions with their internet sales regarding our requirements, availability and price. Internet Sales Department was very cordial Prime SE and had discussions with their internet sales regarding our requirements, availability and price. Internet Sales Department was very cordial but we were told that we need to come in to dealership to be able to reserve a vehicle that met our color and trim requirements. We were assured that the dealer was selling vehicles at MSRP. We scheduled an appointment to finalize the transaction. Upon driving about 50 miles our assigned sales person Robert and manager Brian/Syed were very dishonest and shifty. They showed us a completely different color, told us that vehicle that were looking would not be available for 3-4 months, we would have to finance with them at their rate and to top it wanted us to sign a document with vehicle cost at least $5,000 more than MSRP. The information they provided was very misleading and contradicting to what was discussed on phone. The behavior was very deceptive. We were stunned and walked out of the dealership. Upon walking out both Robert and Brian followed us to our feigning ignorance on the printed document regarding MSRP increase and suggested that we negotiate. We were disgusted and left as we could not trust the sales management at this dealership anymore. If you can tolerate bait and switch then this is your kind of dealership, else stay way for sure...!! More

I write this review to inform you of the abhorrent behavior of the sales management at Balise Toyota of Warwick. To be blunt, they are liars! I made it clear to their team when entering Balise To behavior of the sales management at Balise Toyota of Warwick. To be blunt, they are liars! I made it clear to their team when entering Balise Toyota in Warwick that the only reason I was buying and financing a car was to help my son establish credit. I also shared with the team that I had already checked with my credit union and was quoted an interest rate of 4.49%. I agreed to pay the list price without negotiation. What I asked for was a trade in price and the interest rate. They couldn’t provide a trade quote because “the car wasn’t there”. I found this a little odd because I’ve gotten trade quotes before by providing a VIN number. That said, after checking my credit (score 795) they assured me that they do business my credit uniont would be able to match their rate. My guess is they lied because they were worried we wouldn’t return. We did however return with the trade and negotiated a deal……I thought. However, when presented with financing the interest rate was more than 7%. As you can imagine I was very upset having been lied to. As you can also imagine the fallback of their team was to point out that the monthly payment wouldn’t be affected very much. This angered me even more because during the ridiculous 5 hour sales process I assured them multiple times that the monthly fee was of no concern and in fact if I wasn’t trying to establish credit for my son I would be paying cash for the car. And to add insult to injury I was told by the sales mgr and the finance manager that they would not hold the car for me for the 24 hours it would take to get a check from my credit union. So, after lying to me about the interest rate and being supported in that lie by his finance manager I was presented with 2 choices. 1. Go thru with the deal 2. Risk the car being sold which would force me to go through another 5 to 7 hour sales process with Balise or another dealer. Not willing to take that risk (time is my greatest asset) I bought the car. I write this because I can’t believe I was lied to to secure a small amount of additional profit in an already profitable transaction. This dealership's shaddy practices reenforces why the public doesn't trust car salepeople. I hope you find this information helpful. More

It was a pleasure to meet and work with them. After all was said and done I left with a good feeling. I hope to being doing business with them again. was said and done I left with a good feeling. I hope to being doing business with them again. More