Balise Toyota of Warwick

My wife and I visited Balise Toyota Warwick to look at a used Highlander. Syed was the representative who we sat down with and got us the keys to go for a test drive. Nice enough guy. It all went downhill f used Highlander. Syed was the representative who we sat down with and got us the keys to go for a test drive. Nice enough guy. It all went downhill from there. We noticed a grinding sound in the right front turning arms and some major scratches which were down to metal and showing rust. Otherwise test drive went well. Brought it back and another gentleman entered the conversation and he had no name because he never introduced himself. He came with a price sheet and seemed interested in what we found during the test drive to which we informed him. He then went into this long unnecessary diatribe about magnetized paint from the factory and fixing the scratches would nearly impossible, which is when the BS meter started clicking. Then he broke out the price breakdown and proceeded to tell us how he was going “gift us $300” off the pricing. Then we noticed the price was $500 higher than advertised to which we called him out. After having proved that Car Gurus had the lower price he had to honor the lower price. He started all the double talk about documentation fees and registration fees, none of which was even close to detailed but the sum came to about $600 added to the cost. Since all the fees pertained, by his words, only to the state of Rhode Island none of it pertained to us since we reside in Massachusetts. Then he looked a bit sick and said he needed to go talk to his manager. He came back saying they would still honor the online price but our “ gift of $300” was off the table. We left! Two pieces of advice do not shop here and never invite him, the head salesman who does not introduce himself, to a birthday party because he will bring a gift and leave with it too. More

Went there to see a vechile they told me it can't be sold that it didn't pass inspection showed me a couple others not of my intrest.. went by the next day the car I inquired about was on the front line up f that it didn't pass inspection showed me a couple others not of my intrest.. went by the next day the car I inquired about was on the front line up for sale ...I fell as though they tried to bait and switch ... not happy More

I tried to buy a brand new vehicle from this dealership, buy I felt like they cared more about how much they can make vs making a good deal very a past customer and keep me as a customer. Long story short, buy I felt like they cared more about how much they can make vs making a good deal very a past customer and keep me as a customer. Long story short, they kept me late and when we finally agreed upon a price, they asked for the check from the bank after 7pm, when I told them I'll have the check from the bank the next day, they tried hard to push me into financing with them instead of the better deal I had with my bank. More

Will never go to Balise Toyota again. I put a 500 deposit on a car that I couldn't really tell the color from the computer. When they found the car it looked like a smurf mobile, so I didn't want it. deposit on a car that I couldn't really tell the color from the computer. When they found the car it looked like a smurf mobile, so I didn't want it. We sat in the lobby for ours twice only to ve told that the salesman working with us was to busy and that they would call us on Monday. Well its Thursday no call and a bunch of lies, when I texted the sales person... I want my deposit back which they said is non refundable. The smurf mobile was sold the same day when we said we didn't want it. To top it off the sales man and manager said Toyota don't care that I bought three cars, leased two and took three other people to buy cars at Balise. People stay away from this dealer go somewhere else... Sad I never looked at the reviews and all the complaints before. More

I purchased a new Toyota Camry back in 2018 at Balise Toyota of Warwick. After nine months or so, water run-off from the vehicle's air conditioning unit backed up into the interior causing black mold an Toyota of Warwick. After nine months or so, water run-off from the vehicle's air conditioning unit backed up into the interior causing black mold and other damage. Balise refused the accept responsibility for the damage, claiming it was caused by a spider, which is odd because I had a 2007 Toyota parked in same drive way for nearly 10 years without any prior occurrences of spider infestations. I didn’t know that we had tarantulas in Rhode Island, but apparently, they’re prefer newer Camry vehicles, so avoid buying any new Toyota vehicles, specifically from Balise. Anyway, the several thousand dollars in damages was covered by my insurance company. For those who may not be aware, Toyota has had chronic problems with the air conditioning system for many of its vehicle models over many years. Fast forward to 7/20/21, and my wife mentioned that there might be an odor coming from the air conditioning, which is not running as cold as it should. Hoping to avoid another possible disaster, I called Balise Service to bring in the vehicle and have it checked, as they recommended years ago when the vehicle was first damaged. Despite being covered under a 3-year/36K mile manufacturer’s warranty, Balise is seeking to charge me a $69 diagnostic fee. Balise has no reservations in adding insult to injury. They are not reputable. I’ve had little or no warranty service performed by Balise on my car, a $25,000 car. Now, they want to charge me $69. Doesn’t the purchase of a brand-new car come with a warranty that provides peace of mind? Not at Balise – they do not value decency. Be wary of their practices. More

Will never set foot in this building again. I am so disgusted by the entire operation of this dealership. I have been a loyal customer of this place for many years as I have bought and leased at lease disgusted by the entire operation of this dealership. I have been a loyal customer of this place for many years as I have bought and leased at lease 3 vehicles from them. I’m not sure why I kept coming back. I think it was just easier to put up with the aggravation then to go somewhere new. But this was the last straw. Went to end my latest lease agreement and chose to buy out the remainder of the lease. Easy right !!!. Nope . Had my buyout price already established and had financing lined up. Then I was told I had to pay 500 dollars for a mandatory inspection fee before I could buy the vehicle. They cited liability reasons for the fee, said they wanted to make sure the vehicle was safe to drive before we could buy it. What a bunch of crap I’ve been driving the vehicle for 3 yrs and never missed a service date or oil change or recall. This is a scam people don’t do it. They will inspect it and probably charge for unnecessary repairs. Don’t believe me ? Look it up. Just found another dealership that doesn’t charge this fee. I’ve had it with this shady dealership. Lost my business for 500 bucks and was planning on buying a new truck from Toyota in a couple of years. Not from here !!! and I’ll be sure to pass my experience along. More

For anyone reading this, take the time and go buy from Tarbox Toyota. For another 15-20 minute drive, it’s well worth it. They actually price their cars at better pricing and their people honor their q Tarbox Toyota. For another 15-20 minute drive, it’s well worth it. They actually price their cars at better pricing and their people honor their quotes. Don’t believe me, price check Balise with Tarbox and see for yourself. I’ve bought 3 vehicles from Balise before and never had issues so when time came again to buy another vehicle, I figured I’d stay loyal and buy from them again. So when I contacted the e-commerce manager for a quote on a highlander, she gave me the msrp price. I explained to her that Tarbox was $4k less which she then told me that Balise could do better or at the very least, match any other dealerships price. Taking them on their word, I scheduled an appointment to go in and test drive the vehicle. Got there the day of my appointment, test drove the vehicle, loved it and was ready to buy. I mentioned to the Sales Rep. about the price matching and he went to go talk to the finance manager. After about 10 minutes, the finance manager came back and told me that they couldn’t sell me the car due to it being on hold for another customer. It just so happened that they had someone who came in and was interested in the same vehicle. The finance Manager must have thought he could sell them the car for $4k more per Balise’s price. The finance manager then proceeded to tell me that if something came up, he would call me and then left. The Sales Rep then told me that they couldn’t price match but if I wanted the car at their price, they could work something out. At this point I had already wasted 2 hrs. of my time and kindly told them I was going to Tarbox. Long story short, I bought the same vehicle from Tarbox at $4k less. Tarbox honored what they quoted and gained my business moving forward. Balise and the Balise Brand, whether it’s their Toyota, Nissan, Honda, etc. dealerships have lost a customer forever. It’s amazing to me that they didn’t want to take my money. Here’s the kicker, it’s been 4 days since I was there and the vehicle is still listed on Balise’s website. Probably did not sell yet and there’s 3 of the same color and model in inventory. SMH. More

Brought my truck in cause of a knocking noise when hitting pot holes had it for three weeks past weekend installed roof racks Ryan and the tech blamed it on the aftermarket racks that were only on for hitting pot holes had it for three weeks past weekend installed roof racks Ryan and the tech blamed it on the aftermarket racks that were only on for two days prior I don’t think the techs no what specific noises are coming from More

Recently purchased a 2021 Toyota RAV4 from these people. We had a series of bad events during and after the sale. We negotiated a deal with the sales manager Chris. When we were signing the papers with the We had a series of bad events during and after the sale. We negotiated a deal with the sales manager Chris. When we were signing the papers with the finance person we noticed the dollar amount was not what we had agreed to. The finance person asked Chris. They said it was a mistake and reprinted all docs for signing. We also negotiated for them to throw in shag mats with the deal. When we about to leave with our new car my wife noticed the all weather mats which came with the vehicle were missing. When we mentioned it to the salesman he went to the sales manager. He was told to do what he thought was right here. The salesman retrieved the box of mats and gave them to us. Now let’s talk about the registration fees. We overpaid by more than $100. The salesman said they would mail me a check for the difference. Weeks went by and no check. I called the salesman. He questioned someone else about the check. He was told any rebate amounts over $100 are sent to the buyers lender. The check was for $101.50! The salesman wasn’t aware of this policy. I think it’s a ridiculous policy. In all my years I’ve never dealt with a car dealer like these people. I don’t blame the sales person for any this. He actually did a decent job. We will never shop for a car there again. More

Very poor communication with salesman and general manager.... Tried to take advantage of me... did not disclose any facts of charges... called on the phone all day and no one called back until 3 pm t manager.... Tried to take advantage of me... did not disclose any facts of charges... called on the phone all day and no one called back until 3 pm that afternoon... requested paperwork as to what they claimed they did and never received it.... will not be doing business there again... More