Balise Volkswagen

I had a good experience here at Balise. Everyone was kind and ready to help! Everyone was kind and ready to help! More

I worked with Ron Traver (Sales Manager), and Michael Maymon (Sales Person) directly and had a great customer service experience. They truly cared about my satisfaction and I greatly appreciated that. I Maymon (Sales Person) directly and had a great customer service experience. They truly cared about my satisfaction and I greatly appreciated that. I have been doing business with Balise Volkswagen for 8 years and have just leased my 4th car with them. This is one of the best experiences that I've had so far! I would highly recommend the team at Balise VW! 5 stars! More

Worked with Mike Maymon. 100% will be who I work with next time. Easy to talk to. Great with the two kids. Made the whole process easy 100% will be who I work with next time. Easy to talk to. Great with the two kids. Made the whole process easy More

We bought a new car from Balise VW. Adams Ibrahim and Fabian Graham were absolutely incredible. From the moment we began the process they were transparent and forthcoming, patient a Adams Ibrahim and Fabian Graham were absolutely incredible. From the moment we began the process they were transparent and forthcoming, patient and kind. They went out of their way to help us with the transaction. They weren't pushy, didn't belittle us, and they went above and beyond. Here's why this is significant. We bought our car from Balise in Rhode Island. But we live in Wisconsin. Adams and Fabian helped us to arrange shipping, they made sure our new vehicle was handled with tremendous care and they checked in constantly to make sure that delivery was on track and proceeding smoothly. We invested a significant amount of trust in them. What if our car arrived and it wasn't as advertised? What if it was damaged along the way? Adams and Fabian were heads and shoulders above the rest of the dealerships we spoke to. This isn't empty praise. We were speaking to other dealerships in Milwaukee, Stevens Point, St. Louis, Chicago, Delaware, and several other places. The dealership in St. Louis tried to trick us into a vehicle we didn't want. Other dealerships in Milwaukee were dismissive. A few of the dealers in Chicago told us they had the exact car we wanted but then it was mysteriously sold before we could reserve it. Adams and Fabian are extraordinary. If we decide to get another VW, we're going to reach out to Balise, and we will absolutely reach out to Adams and Fabian in the future. Thank you both for the care and attention you gave to our family. We're grateful for your help and support. More

I recently bought a 2022 Arteon from Mike Maymon - the whole process was a breeze. I drove an hour and a half from Massachusetts for this specific vehicle and wasn't disappointed. The stellar reviews are whole process was a breeze. I drove an hour and a half from Massachusetts for this specific vehicle and wasn't disappointed. The stellar reviews are true. Having recently left the automotive business after 8 years and all too familiar with the pitfalls of the industry - I was happy to see that there are still dealers operating with a high level of integrity. Even though it's a far drive, I'll likely be back again if I decided to get another Volkswagen. Thanks to Mike and the team for all you do! More

Horrible Dealer Arrogant and not trustworthy.Ive been waiting three months for a right front fender for my VW JETTA.Nobody ever calls back.Thet lie and say we will . Terrible place don't get your car t waiting three months for a right front fender for my VW JETTA.Nobody ever calls back.Thet lie and say we will . Terrible place don't get your car there.Dibt have it repaired there.Dont have it serviced there.Was told we will call you back.They never did. I went to replace a gas cap.I asked the parts person if he coutdo it He broke the anchor and I had to wait two months for the new part.They wanted to put a rivet and hang ny gas cap to that!I told them I want a new part because broke it ! I was told by a cocky arrogant parts person. We don't know when your part will be in! Stay away from that place! More

Called to check on my car, person that answered the phone hung up on me! Was told yesterday I would get an update no one called. Very disappointed with service and the rude staff member I spoke with. Startin hung up on me! Was told yesterday I would get an update no one called. Very disappointed with service and the rude staff member I spoke with. Starting to rethink buying Volkswagen, car was in the shop for a whole month before waiting for parts. Not happy. More

Brought suv in for service and it was a very pleasant experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Looking forward to our next visit!! More

PLEASE!!! If you value your time, money, or peace of mind at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went per at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went perfectly, and at the time I THOUGHT I was getting a nice car for a decent price. Less than 2 months after I drove off the lot I noticed a leak going into my trunk space and pooling up in the spare tire well and a rattle coming from the sunroof. They tightened a couple bolts and allegedly fixed the leak which was supposedly just a clogged drain pipe from the sunroof. A few months later I noticed the problem was persisting and getting worse so I brought it back again, and again they said they fixed it. To make a VERY long story short, between the months of December 2018 and July 2019 I had to bring my car back on 6 separate occasions and it was in their garage "under repair" for over 60 days in only 8 months, all for the same problem with the sunroof flooding my car with water. They claimed to have done multiple 8 hour water tests and could not find any leaks....my father and I took my car home that day and conducted our own test in the driveway and found exactly where the water was gushing in from in under 10 minutes. On multiple occasions they lied to me claiming repairs were made that very clearly were not, right down to a simple oil change. The interior of my car has also suffered, being taken apart and sloppily put back together multiple times. The service rep I interacted with the most was dismissive, inattentive and very condescending about my concerns. Claiming they steam cleaned and throughly dried the carpeting only to get there and find the car sitting in the lot, fogged with condensation and the carpets filthy. The service manager only seemed to want to intervene when I brought my father with me and he was forced to. The list goes on and on but my last visit really put me over the edge. My warranty is now up and the problem with the sunroof continues. When I went back a week ago they were willing to fix it still but she claimed that there was nothing they could do for me as far as temporary transportation, as I was no longer under warranty, EVEN THOUGH this is an ongoing problem that they've had multiple opportunities to fix. I work 2 jobs at over 50hrs a week and cannot be inconvenienced and without a car for an unforeseen amount of time (one repair visit once took 34 days). As I no longer have the time, patience or money to continue this fight I've been in contact with my attorney and the Attorney Generals office and hope to be protected under the lemon law. Please think twice before engaging with such dishonest and inconsiderate people. More

I am very happy with the service from Balise Volkswagen. Robert Wilson is excellent with customer service making the process very easy. I purchased my first car from Robert last year and just recently purch Robert Wilson is excellent with customer service making the process very easy. I purchased my first car from Robert last year and just recently purchased another car from Robert. Both times I had very good experience and would recommend seeing Robert for your next vehicle purchase. Thank you! More