Balise Volkswagen

I was sold a CPO 2011 VW GTI with 3 bent wheels. This dealer sent one wheel out for repair and put it back on the car. I took to another dealer and they identified 3 bent wheels, 1 of which was a wheel dealer sent one wheel out for repair and put it back on the car. I took to another dealer and they identified 3 bent wheels, 1 of which was a wheel the selling dealer (Balise) claimed to have had repaired. When I contacted them about the 1 wheel which was not repaired, as well as 2 other bent wheels, they told me it's not their problem. They could not even diagnose the problem was 3 wheels, where another dealer could do this by simply putting the car on a lift and rotating the wheels by hand. Balise has been very unhelpful and not friendly about this problem, and they continue to say "how do we know you didn't bend the wheels". I say the same thing back - "How do you know they weren't bent when I bought the car" and they say, sure they could have been bent. But I get no customer service, just attitude and no help. Scott VW has been much more helpful and kind, and VWoA has open complaints about Balise for their sales and service. More

I went to Balise to purchase a used 2008 Subaru Legacy I had seen online. On my initial visit I was able to test drive the car and discuss the trade in of my vehicle. The dealership did not have the title had seen online. On my initial visit I was able to test drive the car and discuss the trade in of my vehicle. The dealership did not have the title for the Subaru yet but assured me they would call me as soon as it came in. After a week of waiting, they did call and I went that day. There was no haggling, the process was as quick as could be, and I left with my "new" car. Everyone involved was very nice and friendly. This was about as easy a car buying experience there can be. More

Got 4 new tires. Had difficulty with one of them and the service team went out of their way to make sure it was fixed. From the moment I pulled in the service center I felt welcome and important. I was kept service team went out of their way to make sure it was fixed. From the moment I pulled in the service center I felt welcome and important. I was kept up to date with my cars progress and was able to use the facilities wifi to work on my computer. I would absolutely recommend Balise to everyone! More

Each experience with Balise Volkswagen has been exceptional, whether in the sales department where I was able to purchase a vehicle of my choice at a price I could afford, or in the service departm exceptional, whether in the sales department where I was able to purchase a vehicle of my choice at a price I could afford, or in the service department where they exceeded my expectations for services needed on my car. Mike Masciarelli, Sales and Leasing Manager, was extremely courteous, knowledgeable about the product line, and very professional in his approach as an automotive consultant. What I found most impressive is that he is one of three family members working with the agency, and each of them are extraordinary people. I wish every business I work with offered this type of environment in which to do business. Thanks Mike and other team members at Balise Volkswagen for putting the pleasure back into buying a new car. More

Chris and the entire team at Balise were amazing to deal with. They made the transition from my old truck to my new Jetta a breeze. They worked with me on the price and the value of my trade. Honestly it with. They made the transition from my old truck to my new Jetta a breeze. They worked with me on the price and the value of my trade. Honestly it was an amazing experience and I would highly recommend it to anyone interested in buying a car. More

I bought a 2013 Volkswagen Passat from Andrew yesterday and was extremely happy with every facet of my experience! They were very honest, upfront and friendly people who took me through every step of the p and was extremely happy with every facet of my experience! They were very honest, upfront and friendly people who took me through every step of the process! I would definitely reccomned this dealership to all my friends! P.S. I love the car! More

I had a great experience at Balise Volkswagen in Warwick. The salesperson I worked with was Chris Richard. He was friendly, knowledgeable, and helped me to find the car I was looking for. I had a stress f The salesperson I worked with was Chris Richard. He was friendly, knowledgeable, and helped me to find the car I was looking for. I had a stress free experience at Balise. Chris Richard answered all of my questions promptly and was very knowledgeable about the Passat I had purchased. He thoroughly went over all aspects of the car, and told me I could contact him in the future if I had any questions about the car. I would recommend purchasing a car at Balise and working with Chris Richard! More

I was asked to return vehicle.was threatened with calling I was asked to return vehicle.was threatened with calling the police by their manager because I didn't want to take their crappy deal. I was asked to return vehicle.was threatened with calling the police by their manager because I didn't want to take their crappy deal. More

We worked with Andrew Harnick. We were not planning on buying anything. We had just been curious about the new Beetle design. We ended up buying a convertible. (another thing we weren't looking for) W buying anything. We had just been curious about the new Beetle design. We ended up buying a convertible. (another thing we weren't looking for) We have had, and been witness to numerous car buying experiences. Generally, people do not have good things to say about this process and usually expect the worst. This experience was, by far, the BEST we have ever had. Here's why: 1. No pressure. 2. Polite and respectful. 3. Patient. 4. Did not go with us on the test drive. 5. Great price. 6. Quick process. 7. Personalized attention. 8. Great selection. 9. G.M. and Sales Manager were actually friendly and personable! 10. Great follow-up after the purchase. THANK YOU! Highly recommend going to them. There's NO COMPARISON to the other area VW dealers. More

The purchase experience I had at Balise Volkswagen was very friendly, straight-forward and quick. The sales staff was excellent in working with me on the purchase price and I got the exact car I was look very friendly, straight-forward and quick. The sales staff was excellent in working with me on the purchase price and I got the exact car I was looking for. My salesperson was very knowledgeable when it came to the vehicle and the finance dept was very good in handling the transaction and paperwork. I would definitely shop there again. More