Balise Volkswagen

Bought a new GTI here, and our salesperson Wade was pretty nice at first. However, once we started making the deal to trade in my old vehicle, things got a little iffy. He offered us about half of what pretty nice at first. However, once we started making the deal to trade in my old vehicle, things got a little iffy. He offered us about half of what Kelly Blue Book suggested that my car was realistically worth (yes, I used trade-in value for the condition my car was in). I knew he would low-ball me, what dealership doesn't? They have to make money, and this is a big part of how they do it. But to offer THAT low of a price was insulting, plain and simple. They had the car I wanted though, so once we had worked out the numbers to a payment I was happy with, we did the deal. I took the car home and have been happily driving it ever since. Unfortunately, when we filled out the paperwork, they apparently forgot to fill out the rebate form. Once they had worked out the deal, of course, that money would go to them. So they proceeded to call us, and told us that there was one more paper to sign that reduced the excess mileage fee (car is leased). We found out why they really wanted us to come in later, because apparently someone mentioned over the phone that they needed the rebate paper signed. When asked about the mileage fee, they told us that it wasn't changing after all. Not really happy with their dishonesty, we ignored further phone calls. One day, in typical VW fashion, I got a warning light on the dash. I came into Balise to have it checked out, and as I was trying to leave, what seemed like a gang of salespeople cornered me, asking about the paperwork. They threatened to take the car away, and were exceptionally rude. Note: the lease paperwork was signed and by this point they had absolutely no right to take the vehicle from me. I called my father, whose signature they needed, and a day or so later, he contacted the dealership and said that he'd be able to come sign the paper for them. Interestingly enough, they didn't need him to come in anymore... I have to wonder if they just forged his signature. Knowing the way these people do business, it's definitely something to look into. Anyway, I've been going to another VW dealer for all maintenance and warranty work since then. Far friendlier, much less slimy. Balise feels like an old-school used car dealership compared to this place. Balise, if you read this: get your customer service in shape. You've lost my future business, and I've told all my VW enthusiast friends to look elsewhere as well. You have a lot of potential with your location and recent expansion work. More

Recently I bought a new jetta from Nancy. I knew exactly what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant exp what type of jetta I wanted. The price and the service was great. I have dealt with Nancy in the past and as always it was an easy and pleasant experience. More

Very friendly and very easy to deal with. He was informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. informative, genuine, and knowledgable. I would absolutely recommend Mr. Martinez to family and friends. Very stress free process. More

After spending many weeks shopping for a new car/Suv I ended up purchasing a VW Tiguan from Balise in Warwick. I had a very pleasant experience with the staff and my sales person, Dennis, whom I would st ended up purchasing a VW Tiguan from Balise in Warwick. I had a very pleasant experience with the staff and my sales person, Dennis, whom I would strongly recommend. After hearing about my experience at the dealership, my employer and a close friend ended up purchasing VWs and were also very happy with the transactions. More

Was going to buy a used VW from Balise VW I saw on their website. Called to see if it was available. I was told by Shelly Higgins that it was available and I scheduled a test drive for that Saturday. I happ website. Called to see if it was available. I was told by Shelly Higgins that it was available and I scheduled a test drive for that Saturday. I happened to be in the area (on Thursday) and thought I would stop by and see the car early. When I arrive I was told that it was in the repair shop and wouldn't be ready for a week.I asked why I was told that it was ready and they said "She didn't know" I was told not to come in on Saturday and the sales manager promised that I would be told when the car was ready. I followed up on the car a week later and once again Shelly Higgins told me that it was still being worked on and "would be sure to let me know" . I waited a told of 3 1/2 weeks before finding out that the car had been sold. I was NEVER told that the car was ready like promised. I never even received an email or call saying the car was sold. The Response from Basile "I am sorry and we have other cars available". There customer service is terrible and I would NEVER do business with them. The car is still on the website and I don't think they really care about their customers. IF you look for a car with them please keep this in mind. I don't want anyone's time wasted like mine. Bottom like DON'T BUY FROM BALISE VW More

Terrible experience - I do not recommend them, will never buy from them, and may not even buy a VW because of them. We negotiated the price of the used car (overall, not a bad experience), but as soon a buy from them, and may not even buy a VW because of them. We negotiated the price of the used car (overall, not a bad experience), but as soon as we negotiated the price, I did a little research and wanted to finance on my own. They immediately started stonewalling, begging, and then added a 5-day wait to purchase due to "internal" policies. I've owned about 6 cars in my life and this is the only dealer that has ever done this. It was pathetic and unsatisfactory. Speedcraft VW is a few miles south and while I didn't buy from them yet, they're another option close by. More

I recently bought a 2013 Passat from Balise and Wade and the managers really made this my best experience ever buying a car. I was recommended to Balise from another happy customer. the managers really made this my best experience ever buying a car. I was recommended to Balise from another happy customer. More

Dennis gave me a good deal on my new Jetta. He was honest and forthcoming on the phone. The price he quoted me was the price I got when I went into the dealership. He explained on the phone the total price o and forthcoming on the phone. The price he quoted me was the price I got when I went into the dealership. He explained on the phone the total price of the vehicle, including taxes and fees, so I knew the bottom line when I went in. I applied for financing on the internet, so everything was quick and easy. More

I've never been a fan of dealerships and I bought my fair share of new cars over the years, however I've never been treated so well as when I bought my new Passat. I worked with Chris Richard over at Balise share of new cars over the years, however I've never been treated so well as when I bought my new Passat. I worked with Chris Richard over at Balise Volkswagen and he was very professional. He took the time to answer all my questions and I have no problem telling all my friends and family to go see him for there next car. He was a pleasure to deal with. Thank you! More