Ball Honda

Recently got a new Honda Accord! In love with it. Roberto and Bernard were a great help! Friendly, fast and great attitudes! WI’ll definitely refer this dealership. and Bernard were a great help! Friendly, fast and great attitudes! WI’ll definitely refer this dealership. More

I bought a new car at Ball Honda this week and felt very happy about my experience. All the employees were professional, friendly and prompt. everyone knew exactly what they were doing - which made it a qui happy about my experience. All the employees were professional, friendly and prompt. everyone knew exactly what they were doing - which made it a quick and easy process! I was happy and comfortable through the whole experience. After I purchased the car, I was well informed on the cars controls. The sales representative took his time and made sure he was thorough as he went over the different features. The sales rep and manager made sure I was completely satisfied before the purchase. Afterwards they scheduled my first visit with the service department to complete the process. I left feeling very excited about my experience! More

My car buying experience was really great, from getting a quote over the internet to dealing with the sales and finance department and even the trade in for my used car. No pressure from the sales department quote over the internet to dealing with the sales and finance department and even the trade in for my used car. No pressure from the sales department, or trying to add on extras I was not interested in. Miguel Vargas really made it a pleasure to buy a car, he was so informative and helpful in dealing with us, he took his time and help us figuring out all the option we had on our new CRV-EXL. Thank You very much; John More

Bernard and Miguel were great in making sure we got into the car we wanted, within a price we wanted. Never felt pressured or rushed by them. The finance rep we dealt with, which he never introduced himself the car we wanted, within a price we wanted. Never felt pressured or rushed by them. The finance rep we dealt with, which he never introduced himself or stated his name, was not so great. Couldn’t help but feel like he was in a rush for us to sign our paperwork so he could leave for the day. Would’ve been a great experience if not for this. More

This was my second time purchasing a car with Ball Honda and I wouldn’t of done it any other way. They have always been so friendly and that make sure To help me obtain what I am looking for. Oscar was beyo and I wouldn’t of done it any other way. They have always been so friendly and that make sure To help me obtain what I am looking for. Oscar was beyond helpful and extremely nice! Definitely was another great experience at Ball Honda!!! More

Mr. Roberto Sainz thank you so much for helping me find my new car, great deal, great service, awesome attention, best experience ever, I'm still amazed with the car!!! my new car, great deal, great service, awesome attention, best experience ever, I'm still amazed with the car!!! More

I had to do an early trade in of my first leased vehicle due to personal reasons and Mr. Sam Bello understood my needs to perfection; his diligence and professionalism allowed me to make the transition smoo due to personal reasons and Mr. Sam Bello understood my needs to perfection; his diligence and professionalism allowed me to make the transition smooth and easy. Excellent customer service, shukran Mr. Bello. More

Go somewhere else On July 9, 2020 went to look at a 2015 Mazda CX5 (JM3KE2CY0F0546451) they had on their website on their lot. When we got there, they said the Mazda wa On July 9, 2020 went to look at a 2015 Mazda CX5 (JM3KE2CY0F0546451) they had on their website on their lot. When we got there, they said the Mazda was just put on the lot and was getting refurbished. They then took us up the street to the maintenance lot, and they were able to find out the car was sent off-site to get reupholstered, as the previous owner had a dog that "ate the backseat", and to come back the next day to see the car. Next day (July 20,2020) rolls around and goes back. The car was there, it had not been cleaned up or anything, and had a "wet dog" smell to it which was attempted to be covered up with heavily sprayed floral scent. Test drove the car anyway, and otherwise it was in good condition. Was told I could come back in a few days when the car was detailed to see it again. Arrived back on July 12,2020 and the car was cleaned up, still had an overpowering floral scent. The price was in budget and decided to purchase the vehicle. After getting numbers and paperwork in process, 2 other women showed up to look at the car. At this point I was signing the paperwork agreed on, and they still allowed them to drive and test the car out. I've never been to a dealership that even pulls something like that. Cont. on to finance dept up the street and got official paperwork and be on my way. Come Thursday July 23,2020 I got a phone call from Edgar, the Finance guy I signed my paperwork with. He told me that I needed to come in and re-sign everything. I asked him what was going on, and he told me, the car was now 12k (not the listed 14k, and what was on my original paperwork), and couldn’t tell me why all of a sudden it dropped and also that  my "paystubs I provided were fake and made in Microsoft Word". Now this is where things continued to get sketchier and sketchier. I don't even think that’s legal to say to a customer, which Naval Legal will be looking into this part, and beyond insulting. The new magic car price and my "new" payment terms were completely different from the original signed paperwork. I asked him who/what/where/why, and he told me he had to call me back. That night no return call. Friday rolled around (July 24,2020), and I called him 2x with no response. He called me back a few hours later, and still no exact details needed but still wanting me to go in and re-sign new paperwork. I told him I didn’t feel comfortable with that, with no hard details and blindly going into a situation, On top of being told I'm making my own pay stubs. I told him he could forget it and take the car back, and give me my down payment back, and that all of this sounded very sketchy and unethical. He told me he would call back. I told him I would bring the car back at 5:30PM. I got a text that another person, Diego, would meet me at finance and help me from there. When Diego arrived, he asked what was going on and I told him everything and how I would take my business elsewhere. That's appreciated. He mentioned that no one else in finance/dealerships there wanted to help him because they didn’t like him, or like helping each other, so he didn't know what was going on. Things just don't add up, they accuse you of things, and no one likes each other at this place? They need to get their act together. I'm not one that will accept being treated in this manner or be pushed around/taken advantage of. There were 0 apologies from any of the accusations they put on me or anything. Take your values, ethics and business elsewhere. More

Wasted time and will not try this place again! Used their online service scheduler only to find out it’s not honored upon arrival. Apparently it’s “nothing” they could do. I suggest they do something to info online service scheduler only to find out it’s not honored upon arrival. Apparently it’s “nothing” they could do. I suggest they do something to inform customers versus wasting our time and expectations. More

Thank you so much Ball Honda for helping us achieving our first family dream car.We really appreciate your help.More sales to come!You make our life easier. first family dream car.We really appreciate your help.More sales to come!You make our life easier. More