Ballentine Toyota

Purchase and Service Experience The best place to buy a new Toyota! Sam Smith and the delivery woman Falyn make the purchase a snap with an honest price. David and Don and the res The best place to buy a new Toyota! Sam Smith and the delivery woman Falyn make the purchase a snap with an honest price. David and Don and the rest of the counter and mechanic personnel are honest and thorough without any pressure to replace or repair parts unnecessarily. Just like a family. More

Really good They handled everything great. Short wait only and I was a walkin customer.service department found my problem quickly they have what I needed on the They handled everything great. Short wait only and I was a walkin customer.service department found my problem quickly they have what I needed on the way. More

routine service is handled quickly The Ballentine Toyota Service Department is always makes it easy to schedule. Most often, I don't need to make an appointment for routine maintenanc The Ballentine Toyota Service Department is always makes it easy to schedule. Most often, I don't need to make an appointment for routine maintenance. I just show up and they complete tire rotation, oil changes, and vehicle inspections while I wait. Many times I will go get lunch while I am waiting and they usually call me before I finish eating. They keep track of all my vehicle maintenance and service and advise what is needed each time. For more complicated issues, they always seem to know the best steps to take for the repair. I have been very pleased overall with their service department. More

Awesome , no pressure dealership Tina was awesome! Wanted to find me the vehicle I wanted , and could afford! All with no pressure! Tina made the whole experience fun and enjoyable! I Tina was awesome! Wanted to find me the vehicle I wanted , and could afford! All with no pressure! Tina made the whole experience fun and enjoyable! I would definitely recommend this dealership! Thank you Tina it was a pleasure working with you!! More

great experience This dealership is very friendly and easy to deal with. I was in and out in no time and quality is of the utmost importance to them. This dealership is very friendly and easy to deal with. I was in and out in no time and quality is of the utmost importance to them. More

Lexus verses Toyota Would not prorate an 84 month Lexus battery that was only 26 months old. I thought Lexus & Toyota were one in the same. Very disappointed. Would not prorate an 84 month Lexus battery that was only 26 months old. I thought Lexus & Toyota were one in the same. Very disappointed. More

good service - little longer than usual In for oil change, fluid check, routine service and replace door switch but one was not in stock - placed on order and will return for unstallation. In for oil change, fluid check, routine service and replace door switch but one was not in stock - placed on order and will return for unstallation. More

Above and beyond Always pleasant and friendly. There is a lady who checked me in, forgot to get her name, but she took the time to call the company I purchased an exte Always pleasant and friendly. There is a lady who checked me in, forgot to get her name, but she took the time to call the company I purchased an extended service plan from and make inquiries on my behalf. Most places would not do that, prob would not have even offered. Don't know her name, but super nice. More

Best dealership in Greenwood Very quick and friendly service. Answered all of my questions and made me feel comfortable while making such a big decision. This is the only place I Very quick and friendly service. Answered all of my questions and made me feel comfortable while making such a big decision. This is the only place I will buy a vehicle from. More

Frustrated customer It seems every time I go to Toyota for service there is always something. First I was told my wait would be 1 hour it ended up being 2 hours and 30 mi It seems every time I go to Toyota for service there is always something. First I was told my wait would be 1 hour it ended up being 2 hours and 30 minutes. No one came out to let me know that they would get to me soon. It's either the season for air filters, cabin filters or bulbs. Today was bulbs and filters. They came out and told several customers the same thing about their filters. I heard one guy say that is all that they do is try to get you to add something else when you come in for service. The guy today said really my filter was not bad, so I could go a little longer with it. I am frustrated the most is because I always pay a different price when I go in. The manager attempted to explain to me why I was paying 95.00 for an oil change, filter, gasket and 2 small bulbs (totaling approximately 1.25 each). It is mind boggling. She was also talking to me in a haughty manner. I told her that she would not talk to me in this manner. I missed the opportunity to on a recall because they did not have my address listed in the system. When I came back they told it had explained. It was a major recall (something to do with why my car is burning so much oil quickly). They did an oil consumption test and stated that I passed the test, but I know there is a problem because I have to add lots of oil between oil changes. My wait time was not what was quoted and they could not really explain why my bill was what it was today. Terri had to call another young lady over to assist. I told her just to give me my paperwork and get out of my face. On top of that they did not put mats on my floor nor put the sticker in the window. I had to go back in for the sticker. Today was a terrible visit. More