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Ballentine Toyota

Greenwood, SC

Overview
Reviews
Vehicles
4.8
352 Reviews
Call Dealership (864) 229-5052

1305 By-Pass 72

Greenwood, SC

29648

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Showing 352 reviews

July 26, 2023

Went to the Toyota service department to have a vibration looked at in my Tundra. I had a couple other mechanics try to figure it out before getting an appointment with Ballentine. The service manager Davi More

by seantwolfington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Helpful
July 21, 2023

Me & my family love Ballentine and Caleb he’s the ideal salesman. They need more guys like him. He makes you feel like family. More

by Carltonwright1106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb
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Helpful 1
July 17, 2023

I will never deal with Ballentine Toyota again. I was a regular service customer for almost five years, but last week they refused to honor their $5 "Loyalty Card" offered on their website. They More

by 123lynn456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jul 18, 2023 -

Ballentine Toyota responded

Hello, we appreciate you taking our call this morning. I am very sorry for the miscommunication on the loyalty card and us not delivering a good customer experience for you on this visit. I sincerely apologize on the wait time as we were short handed that day, but always looking for ways to improve. We will never sale a customer anything that we do not think is needed, because our reputation means more to us than any "sale". We believe that swollen lug nuts are a safety item (in which we see a decent amount), due to if a customer ever has a flat tire on the side of the road they will not be able to change their tire with tools equipped in the vehicle and will cause a major problem/inconvenience for the customer. We have sent a loyalty card in the mail to you and hope to have the opportunity to earn your trust and business in the future. Once again I sincerely apologize for the wait and miscommunication. Please reach out to me if you have any further questions or concerns. Thanks and have a great day! -Wells Ballentine

Helpful
July 14, 2023

Great service from start to finish. Helped us find exactly what we were looking for and stayed on top of things until the paperwork was done. More

by roundtuitinsc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan
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Helpful
July 03, 2023

Like location & Emplpyees, the work. Like the whole nine yards, and I'm not on the payroll. Billy Clamp. More

by Billu Clamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jul 03, 2023 -

Billu Clamp responded

Its ok - Take your vehicle to them. You wont be let down. I left there this AM. My truck now rides so much better !!!

Helpful
June 18, 2023

Excellent service for our Toyotas. Competitive pricing and a very friendly customer service team and experience More

by rw16614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Helpful
June 16, 2023

Friendly, professionally, knowledgeable, very quick response and let me know what they think my car need and very honest about it. Got the car services and very happy with their jobs. Thank you and I a More

by Phtran9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Helpful
June 11, 2023

Excellent sales and service. Came in for an oil change and was out in 30 minutes More

by Morgan578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Smith
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Helpful
June 09, 2023

Great place to have your automobile serviced. Professional and knowledgeable staff and courteous as well. More

by darters
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Varner, Courtney
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Helpful
June 06, 2023

After noticing a foul smell in our Highlander and not being able to locate the source, we took the car to Ballentine Toyota. The service techs were able track the odor down - turned out to be a dead mou More

by Papa K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey and David
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Helpful
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