Banister Chrysler Dodge Jeep Ram of Hampton

This was my last service visit to Banister, and based on my experience, I will never return. I brought my truck in for what should have been a routine oil change and tire rotation. A service that should my experience, I will never return. I brought my truck in for what should have been a routine oil change and tire rotation. A service that should have been straightforward ended up taking more than seven hours to complete, which was frustrating enough on its own. To make matters worse, when I finally received my truck, I discovered that the technician hadn’t even completed the complimentary multi-point inspection report. It had to be emailed to me later that evening after I had already left the dealership. Instead of leaving with confidence that my truck had been properly serviced, I left with a vehicle that immediately felt unsafe to drive. As soon as I pulled away from the dealership, it felt like the driver’s side front wheel was about to fall off. I’ve driven this truck every day for years, and it had never handled this way before the service. The very next day I returned to the dealership and asked to speak with the Service Manager, but he wasn’t there. The staff only checked that the lug nuts were tight and told me everything was fine. When I asked them to investigate the other issues I was experiencing, I was told I would need to schedule another appointment and pay additional diagnostic fees. After spending money on a routine service that appeared to create problems, that response was unacceptable. Immediately after the service, I noticed a loud popping noise every time I turned left. I also discovered that two of my tire valve stem caps were missing, I wasn’t given a new oil change reminder sticker, and the following day my navigation system and backup camera stopped working. Because I no longer felt confident in the work that had been performed, I took my truck to another dealership for a second opinion. They found oil spilled throughout the engine compartment, an oil filter that had not been properly tightened and was leaking oil, and damage to the front differential and CV axle. While I cannot say with certainty that the differential damage was caused during Banister’s service, the timing is difficult to ignore given that these issues appeared immediately afterward. What disappointed me most was the complete lack of customer service. I contacted Banister and requested that the Service Manager call me to discuss my experience. Despite multiple attempts, I never received a response. That silence spoke louder than any apology could have. Mistakes can happen in any service department. What matters is how a dealership responds when a customer raises legitimate concerns. Instead of taking ownership or even having a conversation, Banister ignored my concerns entirely. Between a routine service taking over seven hours, incomplete paperwork, the apparent quality of the work performed, and the complete lack of accountability afterward, I cannot recommend their service department to anyone. I trusted them with my truck for basic maintenance, and I left with less confidence in my vehicle than when I arrived. More

She was very helpful and answered my questions. She was very excited and knowable of my concerns. She was very excited and knowable of my concerns. More

It went fast and very good a lot information on my vehicle was given to me and they was very professional and courteous good i have a good experience every time we visit the dealership vehicle was given to me and they was very professional and courteous good i have a good experience every time we visit the dealership More

Poor communication throughout the service process. She did not return my calls when she said she would, and this is not the first time it has happened. This is the second time I've brought my vehicle She did not return my calls when she said she would, and this is not the first time it has happened. This is the second time I've brought my vehicle in for service and experienced the same issue. In addition, there was no greeting or acknowledgment when I arrived, which made the overall experience feel unwelcoming. More

Quick and easy. Quick and easy. Ashley was great, I didn't have to wait long at all. Scheduling online was super easy. Quick and easy. Ashley was great, I didn't have to wait long at all. Scheduling online was super easy. More

The team at this location is always pleasant to be around, extremely helpful, and full of knowledge. They never let us down, especially when they try to sell us the Hellcat :) around, extremely helpful, and full of knowledge. They never let us down, especially when they try to sell us the Hellcat :) More

Easy to get maintenance done and get out Ashley helped to see that our last repair was covered by our extended warranty see that our last repair was covered by our extended warranty More

I've been to a few different jeep dealerships and this one is the best! Great scheduling, great service, and fast. one is the best! Great scheduling, great service, and fast. More

Excellent and down to business Polite and a very professional environment to buy a truck. professional environment to buy a truck. More

Easy to schedule and consistently good service I said it and demonstrated by my continual return for service on my two vehicles. and demonstrated by my continual return for service on my two vehicles. More