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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.2
182 Reviews

182 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

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June 23, 2025

Prompt and friendly service. Very pleased with my interactions here. Will continue to do business here! More

by jamaaylw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whispur Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

jamaaylw - it gives us great joy to know that you enjoyed your visit with us and will continue to do business at Banister CDJR. It is our pleasure to serve you and we welcome referrals too. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

June 22, 2025

I was a bit disillusioned with dealerships, and wet because I needed OEM service. They did a great job and were a pleasure to work with. Went a long way in restoring my faith in dealership services! More

by dnicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you dnicholas for trusting Banister CDJR for your OEM Service. We are pleased to know that you had a 5-star experience and we welcome you back. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

June 17, 2025

The requested service was performed in a timely manner. Th e service staff was courteous More

by marthasmedicaltransport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hi marthasmedicaltransport We truly appreciate your feedback and your visit to Banister Chrysler Dodge Jeep RAM. We take such pride in assisting our guests and it’s nice when we receive such positive feedback. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

June 16, 2025

Lindsey was very professional and a calm spirit. I felt at ease with her. He has excellent communication and customer service skills. More

by EYES4LYFE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Lindsay Givens continues to shine for Banister Chrysler Dodge Jeep RAM!! We truly appreciate your positive feedback and we hope that you will return and ask for her. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

June 05, 2025

I dropped my vehicle off at 7:30. No one contacted me about the status of my vehicle. At 5 pm I had to call to check on the status of my vehicle and I was told the vehicle would requi More

by mikeldavis1964
Recommend Dealer
No
Employees Worked With
Lindsay Givens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Givens
Jun 13, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hi Mikeldavis1964: I apologize that we missed each others calls and I especially apologize that we did not meet or exceed your expectations. Our goal is to always provide that excellent customer experience and we apparently missed the mark. We would surely welcome another opportunity to get it right. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

June 03, 2025

Respectful and great service. Didn't have a long wait for my oil change. My service was complete and I was very satisfied with the results. More

by rolpie11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Kuemper
May 30, 2025

Like I said they either lied to me or that Technician is incompetent. They said they had to order a piece of equipment so they could inject dye into the ac system. Come on lol. I can put dye in it without More

by stevefowler78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay Givens
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello stevefowler78: Banister Chrysler Dodge Jeep RAM takes pride in giving our guests that Truly Exceptional experience and we apologize that was not accomplished during your visit. We would surely appreciate another opportunity to get it right. Thank you for your kind consideration and welcome your next visit. Angela Freeman Your Customer Experience Manager (757) 802-9615

May 30, 2025

I do not trust mechanics. I have you a 5(it means ✅✅✅). Leave it at that. I get scared each time I come. More

by SHERRIJ771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Check engine light they fixed all the issues the first time what warranty didn't cover I payed for it More

by chrisdamron72
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Givens
May 19, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Banister Chrysler Dodge Jeep RAM loves 5-star reviews and we want to thank you chrisdamron72 for sharing your experience. We appreciate your business and please know that we welcome you back for any future concerns that may arise. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

May 10, 2025

Respectful and great service. Didn't have a long wait. My service was complete and satisfied More

by Tamika
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Canon Hughes
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