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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center
Hampton, VA
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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198 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center
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March 07, 2025
Bannister Chrysler Dodge Jeep Ram Of Hampton has a tremendous "Supreme Team Staff" in sales, and the service department. 👏🏾 Banister Team look out for their customers and go above and beyond in solv tremendous "Supreme Team Staff" in sales, and the service department. 👏🏾 Banister Team look out for their customers and go above and beyond in solving your problem with your vehicle. Great dealership in Hampton, Va. More
by DANAEMSOLOMON
Verified Customer
March 05, 2025
Excellent service very quick and nice employee friendly customer service very helpful I’m glad I came here customer service very helpful I’m glad I came here More
by brownruth1960
Employees Worked With
March 04, 2025
The service manager did a good job and the service that was completed Was done correctly. I don’t agree that banister charges a very high amount for a system diagnosis it does not apply that caused to the was completed Was done correctly. I don’t agree that banister charges a very high amount for a system diagnosis it does not apply that caused to the repairs. Fortunately, I diagnosed the problem and Had that repaired. More
by johndrivera
Employees Worked With
March 02, 2025
I could not give 5 stars because of the lack of concern for my safety and response I was given when I brought my car back to the shop to be reevaluated after extensive repairs that were not done right the for my safety and response I was given when I brought my car back to the shop to be reevaluated after extensive repairs that were not done right the first time. I was told that the tech that worked on my car has to finish a job that requires 15 hours and won’t be able to look at my car until he’s finished, after spending $9,500, $2,500 of which came directly from my savings! Being told to drop your car off is not sufficient. When a tech messes up the least they can do is look at the error to see if the vehicle is safe to drive and it’s the service advisor’s responsibility to ensure that happens. My vehicle was ultimately fixed days later by the ship foreman and Wesley for which I am very grateful! More
by MLBENSTON
February 20, 2025
I brought my car (which is a 2018 Pacifica Hybrid) because of a check engine light. Ms. Givens greeted me when I came in, and I told her I would wait while the diagnosed the problem. After an hour o because of a check engine light. Ms. Givens greeted me when I came in, and I told her I would wait while the diagnosed the problem. After an hour or so, and she told me the problem was a bad 12-volt battery and assured me that a replacement battery was in stock, and they could install it in about an hour. After about an hour, the car was ready. More
by payne967
Employees Worked With
February 18, 2025
Lindsay is professional, friendly and helpful. Kept me informed on progress of my vehicle repair Kept me informed on progress of my vehicle repair More
by twisted2de2
February 10, 2025
Everything went well, didn’t take as long as I thought it would. Fantasia is amazing. would. Fantasia is amazing. More
by teegardentyler
February 04, 2025
The mechanics are incompetent on several occasions I've had to bring back my vehicle to have the service manager correct it, I have to bring my vehicle back yet again because they can't seem to get it righ had to bring back my vehicle to have the service manager correct it, I have to bring my vehicle back yet again because they can't seem to get it right!!! More
by jamesqwallace55
Employees Worked With
January 26, 2025
Good service and not long of a wait. Service advisor was great under pressure due to being only person there that day. Service advisor was great under pressure due to being only person there that day. More
by Jordan.jermain
Employees Worked With
January 16, 2025
I had an excellent experience with Banister. They have very knowledgeable staff, and technicians. They were very quick to get me, and my truck back on the road. They have very knowledgeable staff, and technicians. They were very quick to get me, and my truck back on the road. More
by duckybullock10
