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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,465 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

February 07, 2022

Good services and good staff. I would recommend it to a friend. Thank you Banister More

by AVLADIMIRCRUZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Kevin Bowman
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, your 5-star review is greatly appreciated! We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 06, 2022

Appreciated the courtesy. Shorter wait time would have been welcomed. Thank you, see you later OK! More

by HERB-SHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are grateful to earn your business, your feedback is greatly important to us. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 06, 2022

Love the sales represetives, need the customer services representatives. need to work on returning calls. More

by BRASWELL.GLORIA
Recommend Dealer
Yes
Employees Worked With
Sharon and Mandy
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate & share your experience Gloria! We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 05, 2022

It was fair, but to long for service, kept my truck there to long. Thanks thanks More

by ARUTHERFORD905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther! Thank you for taking the time to share your feedback. This is important to us, because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

I don't want to write a review this insulting to made to write a reviee1zCCE More

by LAMARKO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

Reached out about a '22 Ford Maverick that was listed on their website one evening. The following morning I had received an e-mail and voicemail from a salesman confirming the availability of the truck. I More

by BRANDON.BOHNSACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Amar
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Hey Brandon! We are so happy to hear that you had a pleasant experience with our dealership. We are grateful to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

needs to improve customer service. very bad experience starting from the desk at the entrance. More

by RODRIBTST97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Name not listed above
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. We would like to make things right with you, we hope we can earn another chance to earn your business. Please give us a call at your earliest convenience at 7579165229

February 03, 2022

This dealership is doing a better job than the previous one! Everyone here does wonderful work and are helpful. Especially one guy named James at the front desk. He gives bad news about cars in a good way! More

by MOSES.JOHNSON202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you so much for taking the time to share your feedback. We understand car repair can be expensive, we greatly appreciate the opportunity to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

Fast. And good work Pleasant atmosphere and courteous people clean convenient the work what I need done. More

by williamlshorter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, William! We are happy to know we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2022

The staff walks around like they’re on drugs The wait The staff walks around like they’re on drugs The wait time is ridiculous for an oil change More

by keyohna.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Petro
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