Banister Ford of Marlow Heights

Service was quick, efficient, Everyone was very friendly. Only complaint was not about the dealership but about the online software to schedule app't. That belongs to Ford (I'm assuming) and is very clunky Only complaint was not about the dealership but about the online software to schedule app't. That belongs to Ford (I'm assuming) and is very clunky, slow and a pain in the butt to use. More

It was an awesome experience. The wait time was really short. Will repeat again soon. short. Will repeat again soon. More

Amazing staff learned alot it was helping me help as well a gain for family a gain for family More

The service is great and the waiting time for my last service was excellent. Thanks! service was excellent. Thanks! More

OUTSTANDING! They were VERY EFFICIENT in helping me with purchasing my new vehicle! I APPRECIATE all the services provided. purchasing my new vehicle! I APPRECIATE all the services provided. More

Took my Escape SUV in for check engine light/ overheating/coolant low. I had tge same vehicle service 1 month before and asked for full check/all liquids to be topped along with recall and oi overheating/coolant low. I had tge same vehicle service 1 month before and asked for full check/all liquids to be topped along with recall and oil change. It took 2 days before they called me after bring it in. Then they tried to over charge me for a coolant standpipe, well over Ford's own Master Mechanic price recommendations for top level part. When I got them to check pricing (I was correct), I came to puck up tge car and somehow tge billvwas still $400 more than my first quote with the standpipe at a higher price. Apparently these guys take twice as long to install a standpipe than other dealers, which means the mechanics aren't good. Been going to this location since before the 1990s. Since the changeover to Banister from Sheehy, it is awful. Lost my business and my family's. More

Where do I even begin, ALI IS A TERRIBLE SALES Where do I even begin, ALI IS A TERRIBLE SALES MANAGER. I sold my vehicle to him. All seemed normal the day of the transaction, got a bill o Where do I even begin, ALI IS A TERRIBLE SALES MANAGER. I sold my vehicle to him. All seemed normal the day of the transaction, got a bill of sale, was told that I would get a call to pick up my check and tags within 5 days. We asked why he needed to keep the tags and he created some story about the “police scanning their lot and the vehicle needed the tags or they’d tow the van”… After 3 weeks of calling, getting sent to voice mail, getting the run around from multiple people on the team, we called the Accounting department in Richmond ourselves to understand xxx is going on. Was told that they didnt even get the paper work in… called Ali back, got the run around again and again. This experience was like pulling teeth. 

When we finally got the check, the sales person dealing with our bill of sale blamed the Sales department and vice versa. No one takes responsibility here. Ali promised to have everything ready (check and tags) gave us a vague time of “afternoon” to come in, not respecting peoples time (mind you I find out that he was OFF the day he had us come in!). As we arrive we get the check, NO TAGS, come to find out the vehicle is in a different lot... As we are waiting, AGAIN, my husband spoke to another manager and asked if Ali really needed to keep the tags as we shared the excuse Ali gave us and they bust out laughing… They even think Ali was full of xx. Goes to show that this team is just absolutely disconnected, unreliable and dishonest. They do not work as a team & communication is trash. I had to got thru 3-4 different departments to get my own check. Save your time - go somewhere else. -10 out of 10 do not recommend. More

Ordered a Ford Bronco. Then at the last minute they had to cancel the order. Clarence the dealer dropped the ball. No communication. Very disappointing. to cancel the order. Clarence the dealer dropped the ball. No communication. Very disappointing. More

Sahand did great when working with him on purchasing my new Raptor! Very helpful and easy to work with! new Raptor! Very helpful and easy to work with! More

The Banister service department SUCKS! A revamp of attitudes first is much needed. Then training on customer support and care could definitely be used at that location. Paying Adults aka YOUR CUSTOMER attitudes first is much needed. Then training on customer support and care could definitely be used at that location. Paying Adults aka YOUR CUSTOMERS can not be greeted as if they are bothering your team. They all but call you a lie once you open your mouth to tell them why you are there for service. I offer this, if your team doesn't share information about customers who have been in contact, given arrival time for service and that their part(s) are there for repairs, that isn't the customers issue. It's lack of preparation to receive the customer by Banister. That front desk group minus one or 2 ladies is a joke! I decided I am not dealing with you all any more. Found a A-1 Ford dealership that values its customers. Good luck with your poor business practices! 👋 More