Banister Ford of Marlow Heights

Managerial staff could be more accommodating and pleasant. They seem to not want to be bothered. Salespeople were more accommodating. pleasant. They seem to not want to be bothered. Salespeople were more accommodating. More

Service was done in a timely manner and my service Rep Tavon was very courteous and kept me informed on the status of my vehicle. I do have one concern. I don't think a regular customer should be charged Tavon was very courteous and kept me informed on the status of my vehicle. I do have one concern. I don't think a regular customer should be charged to determine why a particular warning light is illuminated. More

This time I only went in for an oil change (which I prepaid when I purchased the car). After the terrible experiences I’ve had with this service center over the past few months, the only way I’d retur prepaid when I purchased the car). After the terrible experiences I’ve had with this service center over the past few months, the only way I’d return there is for a service that didn’t cost me any additional money. How can they possibly make up for charging me thousands in repairs that weren’t necessary?? More

Terry helped me from start to finish. Even though they were short staffed, you wouldn't know it with the time and care he gave me. Will definitely be returning back. Thanks again Terry! were short staffed, you wouldn't know it with the time and care he gave me. Will definitely be returning back. Thanks again Terry! More

Very professional and welcoming and friendly! From the Very professional and welcoming and friendly! From the sales person to three general Manager and the finance department was awesome Very professional and welcoming and friendly! From the sales person to three general Manager and the finance department was awesome More

This was a very poor buying experience. I've bought over 20 fords for both business and personal use as well as over 20 additional vehicles from different manufacturers. This was the worst experience I've e 20 fords for both business and personal use as well as over 20 additional vehicles from different manufacturers. This was the worst experience I've ever had. In fact, I've sent 4 emails (over multiple days) since the sale with a simple follow up question to my salesman, he has yet to respond. Sadly, this was typical of the entire process. More

The Service Department was very helpful and I did not have to wait all day. Happy with service. have to wait all day. Happy with service. More

Very easy to work with, they had my Escape Hybrid waiting for me when I got there ...... we drove 200 miles one way to purchase my vehicle from them. for me when I got there ...... we drove 200 miles one way to purchase my vehicle from them. More

The Banister's sales representatives were very professional and nice. I felt like as a customer they took pride in representing Banister Ford. professional and nice. I felt like as a customer they took pride in representing Banister Ford. More

This dealer is one of the best car dealers I have ever bought a car from in my life. The General Manager and the employees are friendly, professional and honest something hard to find at dealers. I live i bought a car from in my life. The General Manager and the employees are friendly, professional and honest something hard to find at dealers. I live in Virginia and did not buy a car close to my house because the dealers near me are greedy. More