Banister Ford of Marlow Heights

Brought my 2019 Expedition to the dealership to diagnose the check engine/Misfire issue that was presented. After the diagnosis, was complete, I was told that it's an issue (spark plugs and coils replaceme the check engine/Misfire issue that was presented. After the diagnosis, was complete, I was told that it's an issue (spark plugs and coils replacement) which I had done by Bannister just under two years prior. The work is guaranteed up to 12k miles, and I was just under 300 miles beyond. What I find frustrating is I had the initial work done there and now I find myself having to pay for them to do it again. I understand the limits of warranty work and wouldn't expect for certain items to be covered forever, but it doesn't resonate with the 'We care about our loyal customers and their satisfaction' message that Ford and this dealership put out there. Ultimately, it doesn't come accross as Bannister and by extension Ford, truly stand behind the quality of their work or I wouldn't have to pay for this service twice in less than 2 years. Also, the vehicle was purchased brand new in December 2019 so now that I've had to have this corrected twice since I've owned it, I'm now concerned that either the quality of the work is not what it is professed to be or there is a defective issue that I as the customer will have to continue fixing. I own two Ford vehicles (2019 Expedition and 2019 Explorer) and exclusively reserve all service to be performed for Bannister as a show of customer loyalty, however it doesn't seem that I get that type of response as evidenced by this action. After accepting that I had no other option but to pay for the service repair again, I was also informed that Bannister Ford now charges a 3% fee for using a credit card. Basically, Bannister has decided that unless it's cash or debit, the cost of using the most widely utilized manner of money transaction in the world should now be passed onto to it's valued customers. I was contemplating purchasing a Ford F150, however with my most recent experience, I'm very dissapointed and am very unlikely to give more of my money towards the purchasing of another Ford vehicle, which ultimately will decrease my need for servicing in the future. More

The staff is friendly and knowledgeable and work diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! More

Banister Ford is quite attentive in correcting the problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID u problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID updated on the progress being made on repairing the car. The work on the car is reliable. The staff is professional and very hospitable in their demeanor. The facility is clean. Space is available for customers to work or relax. More

Mercedez is the best, will recommend her anytime. She very polite and understanding. I really like her She very polite and understanding. I really like her More

The person that assisted me, he was very pleasant understanding and great customer service Davontae understanding and great customer service Davontae More

From the beginning they had the wrong vin number. I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but when I did pick up my truck I only made it off the lot to the gas station next door and the my truck was stuck in park and I asked for someone to come out there and fix it. More

Great customer service. I did not have a long wait work completed in a timely manner. I did not have a long wait work completed in a timely manner. More

Repair service department provided excellent customer service. Great atmosphere for customers. My auto oil change is working great again! service. Great atmosphere for customers. My auto oil change is working great again! More

Great helpful good service got job done staff kind clean restroom everything was great thanks again for all of your staff restroom everything was great thanks again for all of your staff More

The Pick up/Delivery Service was great. I was also impressed with the short length of time that the repair took. I was also impressed with the short length of time that the repair took. More