Banister Ford of Marlow Heights

I was very pleased with the staff he was very helpful and knew his job well and his time was on point. knew his job well and his time was on point. More

I was taken advantage of, they lied and conspired. I will never choose or recommend this unethical dealership. I will never choose or recommend this unethical dealership. More

The only good thing happening at this dealer was when they hired Monica the finance rep. She salvaged the deal and she is the only reason I went through the purchase. The sales manager was difficult thou they hired Monica the finance rep. She salvaged the deal and she is the only reason I went through the purchase. The sales manager was difficult though the entire process in his quest to be right. The evening I purchased the vehicle was at closing time and when I started to drive off the lot the parking sensors started to malfunction and have been since along with triggering the anti-collision feature while on the highway with no obstructions. I made a service appointment and was meet with the same mentality as the sales manager rude and apathetic to their customers. I regret doing business at this dealership. I want to highlight Monica, if she was running this dealership this review would be completely positive. She is keeping that organization afloat. More

I keep getting emails about my visit on March 18th but I haven’t been to that dealership since January. No idea why they think I got my truck serviced but it’s wrong. haven’t been to that dealership since January. No idea why they think I got my truck serviced but it’s wrong. More

The associates communicates clearly, very professional, caring, service was excellent, I was able to get home in time to let my pet out. Thank you so much for being very proficient, understanding and quick caring, service was excellent, I was able to get home in time to let my pet out. Thank you so much for being very proficient, understanding and quick. More

Very professional and excellent customer service carwash al questions answered good follow up clean environment al questions answered good follow up clean environment More

I LOVE GOING TO BANISTER FORD OF MARLOW HEIGHTS, I THINK THERE VERY PROFESSIONAL WORKERS. THERE VERY PROFESSIONAL WORKERS. More

Subpar Service Department response to Ford Explorer Hybrid Limited Recall. Scheduled an appointment to have the Rear Axle recall addressed in advance. I call the day before appointment to inquire about Hybrid Limited Recall. Scheduled an appointment to have the Rear Axle recall addressed in advance. I call the day before appointment to inquire about the length of time needed to resolve the recalled part. I was told that it would take a week. I was instructed by the service representative when I purchased the vehicle in November 2023 that Ford Motor Company would handle the cost for a rental. First, I was told that they did not have rental vehicles. I spoke to the rude service representative at Banister Ford that I would just have to bring the vehicle in a follow up regarding the rental. I shared that was why I was calling in advance to hash out any issues. His response was that I just needed to come into the Service Department and wait. I live in Prince George’s County, and I had to travel to the Koon’s Ford dealership in Baltimore because they didn’t have the type of vehicle that I was looking for: Ford Explorer Hybrid Limited. Now I can’t receive quality service from a Ford Dealership near my home to address this issue. Signed, Subpar customer in Prince George’s County. I am pissed! Service my recalled Rear Axle, and provide a rental vehicle is all that I am seeking. Unfortunately not at Banister Ford in Suitland. More

I love shopping for a vehicle from a Dealership where the sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. sales staff aren’t pushy and pressuring the customers to make the sale. My husband and I have been looking for a F250 pick up truck for over a year. The pandemic complicated our search as it was more important to find exactly what we wanted at the right price. Sonny Betancourt and his wife Evelyn Betancourt were always available to answer any questions that we had. When we found our perfect truck at Banister Ford the sale and delivery process was easy and the customer service was exceptional. I highly recommend Sonny and Banister Ford! More

Dealership charged 600. 00 for labor on a 90k service. Complete price gauging and took advantage of customer. Told us that because they put two technicians on the job they 00 for labor on a 90k service. Complete price gauging and took advantage of customer. Told us that because they put two technicians on the job they had to charge double the price for labor. I’ve never been treated more rudely by a manager (Kelly) who could have cared less about an upset customer. All he could say was the price was the price. I will never go there again not will I ever recommend Bannister Ford at Marlow Heights. Beware!! More