Banister Ford of Marlow Heights

I got pretty good service they only forgot to top off my fluids. When I brought it to their attention they took it right back in. I got my VIP car wash. The customer service was great! I came in the door an fluids. When I brought it to their attention they took it right back in. I got my VIP car wash. The customer service was great! I came in the door and was greeted correctly . I was surprised pleasantly. More

Manuel care about what is important to the costumer, and goes all out to make sure the costumer needs are met goes all out to make sure the costumer needs are met More

Great customer service from everyone we spoke to this time around. This quality of customer service have been a long time coming. It’s been a while. Chris was very helpful and provided us with the over time around. This quality of customer service have been a long time coming. It’s been a while. Chris was very helpful and provided us with the overview of what we need to get my car back in good condition. Keep up the good work! The Richardson’s More

Extremely poor at keeping customer up to date, especially on long term repairs. Carlos was impatient and rude over the phone. Had to escalate problem to Joe Hamilton, who was respectful and helpful in reso on long term repairs. Carlos was impatient and rude over the phone. Had to escalate problem to Joe Hamilton, who was respectful and helpful in resolving my problem. Top management never returned my emails. Why have your email address on the website if you do not return emails. Just unacceptable! More

What happened to the free car washes when you service? ? Sheey Ford gave us free car washes ? Sheey Ford gave us free car washes More

Hey man they made sure I had the best experience and I did love them for this miss gracia was a very professional willing to help until I was happy she made me a believer and mr chin was a great can’t for did love them for this miss gracia was a very professional willing to help until I was happy she made me a believer and mr chin was a great can’t forget about him very patient even tho this was his job I didn’t since irritation from him yall did great now I can get back to the regular schedule much love More

Best experience ever I was kept informed and updated on the progress of my vehicle. Carlos was warm and friendly. He also gave me good advice and the job was completed in a timely manner. My vehicle ran the progress of my vehicle. Carlos was warm and friendly. He also gave me good advice and the job was completed in a timely manner. My vehicle ran great and looked really good. Also, scheduling was great. More

There was no one They got back with me about my warranty for my radio. And I am still waiting so this day. for my radio. And I am still waiting so this day. More

I had scheduled an oil change service package online that was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, after the service was completed, I was surprised to see a charge of $250.42 on my bill. The cost had not been explained to me beforehand, and I had expected to pay the amount that was indicated online. I didn't explicitly request all the additional services, and I'm not even sure if they were necessary, so I felt a bit foolish. The cashier mentioned that they don't refer to the online system and instead perform the services based on your instructions. Nevertheless, I showed them the email confirmation and expected to pay less than $100. Furthermore, when I made the appointment online, I had requested the shuttle service. However, when I arrived at the dealership, they informed me that the service would be completed in under an hour, so the shuttle wouldn't be necessary. Unfortunately, the service ended up taking 2 hours from 2:15 PM to 4:15 PM, which caused some trouble for me at work. Lastly, although car wash was not included in the service package, it would have been a nice gesture to compensate for the issues mentioned above. More

Had to bring it back for repair but Chris and the Service Manager were both very supportive and Professional. The service manager understood and made sure I was taken care of. Picked my vehicle up, so far, Manager were both very supportive and Professional. The service manager understood and made sure I was taken care of. Picked my vehicle up, so far, so good...Great place. More